LSH Auto UK Reviews 

For the second year running the service I’ve had during my Mercedes service at LSH Macclesfield has been awful. Waiting over 3 hours after a service for an MOT. No communication, receptionist more interested is tidying up old coffee cups than talking to customers. Finally told they have staffing issues - not my problem. Thanks god it’s my last service here.
@mercedes - one less customer you’re going to have as a result.
I would have given 0 stars, but you can’t!

Excellent service provided by Manny
Touched based at all times & built Excellent rapor with me
On the day of collection picked me up from home & gave me the best service I could ever ask for & explained all features on the car thoroughly & set up my Mercedes App
Couldn't ask for anything more to say Amazing Sales Person

I recently purchased a Mercedes EQC electric, I was very pleased with my purchase experience, Shane was very professional and helpful, he providing me with all information I needed and he manage to help me get a better deal , he also took his time to go through finance options and I was very satisfied

Never use any services from this company again.(Mercedes Benz Stockport Manchester) The car service was booked for 8am in the morning. I was the first customer to arrive at the company, but I sat in their lobby for half an hour while the staff focused on chatting among themselves before finally asking me about my appointment. Afterwards, an employee said that even though my reservation was for 8 o'clock, it didn't mean they would start working at 8am.

What a joke of a dealership that doesn't help it customers one bit,car went in for a service and needed additional work which I hoped a 3rd party warranty would cover Ashley Dugmore in the service department must have given the simplest diagnosis of repair just to have it shut down almost straight away,they do not fight there customers corner at all,no communication no respect just money orientated through and through

Avoid this garage like the plague!!! , we bought a Volvo xc60 from them broke down 3 times after a lot of head ache and stress we formally rejected the car and eventually got our money back leaving us massively out of pocket the garage instructed us to get the car to local garage for a diagnosis to see if the car was safe to drive back and assured we would be fully reimbursed this was back in November we are now in February and unfortunately having to through a small claims please do not go through what we have please use another garage

Avoid.
Bought a one year old EQB with low mileage.
I questioned the unevenly balding tyres at the time and was told it had been through an extensive health check and the tyres had 3mm of tread so more than acceptable, I foolishly just accepted this as fact. I got a puncture and the tyre centre said all of the tyres were legal but right on the limit and worryingly unevenly worn.
Furthermore, I got a service reminder after 5 months of owning the car – I assumed it would have been serviced in the 'extensive check' before handover, but no!
Finally, I have only written this review because I was promised a call back to at least explain (preferably resolve) but no one has bothered calling back either. Bodge it, take your money and scarper would probably sum it up?

Terrible service from Mercedes Birmingham. If I could give a negative 5 score I would! My 2025 car is making a noise at acceleration. I was booked at 11:15. It was 12:30 before they even took it on a test drive! I spent 2 and a half hours at the dealership but why book it in at 11:15 in the first place. The car has a fault that requires repair and I have found the communication extremely poor. They have booked my car for a repair on a date that is unsuitable. Called the same day to try and change it. Told me the person dealing with it is has gone home and I will get confirmation on Monday. Monday has now come and gone and still nothing! When I enquired again in person I was told rudely by the team leader Mo Ahmed that it is still morning and I would get a text confirming the new date but still nothing! I would definitely not recommend this dealership and overall not recommend Mercedes to anyone.

Terrible experience. Booked my car in for diagnostic for condensation inside and a software update. Booked a waiting appointment and being in the trade any normal garage wouldn’t book this if the work would be done in over an hour. I sat the for 3 hours and 30 minutes. That’s not the best bit, the result of the diagnostic that I sat there all that time for was

It’s because you have a cup in your car, a coat in your boot and a pair of boots.

So it has taken 3 1/2 hours and £150 to tell me that I have an empty cup and a bone dry coat and boots in my car that’s causing the condensation.

I’ll let you make your mind up but it’s nothing short of theft and the staff were unhelpful and dismissive. The only person that showed a slight interest was the customer experience manager who is looking in to this but he even said you seats maybe still wet from when you bought it if they were cleaned. It was. Ought 4 months previous and another deflection tactic.
Just admit the terrible service and put it right, forget all the excuses.

I had my service at Stockport Mercedes, and I needed a part, which needed to be sent from London, then a young lady called Sally come to me to explain what was going to happen, I’ve never known someone take complete charge of a situation, she had so much knowledge and I felt complete confidence in her, she organised my hire car, with the minimum of fuss, sorted my service record out, because it wasn’t logged when I had my 1st service and it took a lot of sorting as it had to be back dated, Sally had to go through head office and deal with managers from many departments.
I hope Mercedes in Stockport realise what an absolute gem they have working for them.👏👏👏👏👏👏👏👏

Car went in for annual service 12th Dec 2025 on my C43 ( Stockport Mercedes) and i also raised an issue with my seat cover ( it had already been replaced under previously under warranty and was have the same issue ( stitching coming undone) . 6 weeks on no feedback on the warranty update ( previously took three days). ive emailed numerous times and made calls and even gone into Stockport to gain update and was promised an udpate ( still waiting) , still no update on a simple warranty claim . Stockport Mercedes have no concept of customer service nor any follow up or keeping customers updated Asked for manager to call me and requested again today !!!! still waiting

Yesterday I took my Mercedes service (ashbourne way, solihull )to fix my SRS pin and out of curiosity I asked the reception how much it will cost me if I wanted to change my all break discs and pads! Then the allocated me with agent Luis who comes with offer £999 when I told its too much and I would do it later then he started requesting me and felt for this guy and agreed with £800. Once the job is done he comes up the bill £850.35! I asked why more £50.35, he just said i agreed with £850! So I paid the bill and got out with my car. I find this service centre is practising a rip off culture and it has been indulged by management. Come on Mercedes... don't be so cheap and fix your customer service culture and practice transparency!

I recently purchased a car from Mercedes Whitefield and the service was 10/10. Dee was absolutely fabulous, and even came in on his day off to make sure I had everything in place before receiving the car. I also want to add a huge shoutout to Usef who was also fabulous. He showed me everything inside the car that i need to know and also went above and beyond for me. Usef 100% needs a salesman job because I could not fault him. All staff at Mercedes have been amazing but huge shoutout to these 2!!

My Mercedes broke down 2 weeks ago and the service and responsiveness from the garage has been very poor.

Not what I expect from Mercedes.

Lsh auto Birmingham are possibly the worst. Tara cresswell and Rachel were dealing with my car and just the way they treat you post sale is crazy. When buying a car it’s all smiles and can’t do enough for you. You bring the car for a repair of any kind and the level of service is like you’re a burden on their time.

I can’t express how disappointed I am in their service. Rachel wasn’t as bad but still. They are a terrible representation of Mercedes.

1.Poor communication
2. Inefficient service. I dropped my car at the aftersales service to rectify a system warning. It took them hours to start working on my car. 5days later, the warning is still displayed by the car. I contacted customer service to ask if it took this long to reset or could be sorted remotely but all I got was “you have to take it back to them”. No attempt at a fitting response or even understanding the situation. I can’t believe that I’ll have to go through this again.

I had seen a used GLC online. Unfortunately I live some 70+ miles away. I rand the Erdington Birmingham branch for more information. I spoke to a very helpful chap called George. I asked him for his views on the car and he said he would look at it and get back to me with a video. Within the hour he sent me the video and took me all around the vehicle. It was clear that the paintwork was good as were the alloys and tyres. The inside of the car showed no marks or any issues. I agreed a deposit and travelled up to Birmingham three days later. We were greeted as we entered the showroom and taken to the seating area where we were offered a coffee whilst we waited for George. The car had been prepared for our arrival and followed by all the paperwork including George sorting out the road tax the car was looking very good when we had the chance to have a really good look for ourselves. Having looked at a lot of negative reviews I personally cannot find fault with both the car, or any of the staff who were helpful and attentive. George was excellent who really made us feel welcome and gave us excellent service in purchasing our car. All I can add it’s a big thumbs up from me.
Graham Aplin Herefordshire

Would give 0 stars if I could. Dreadful customer service and an unbelievably shocking ability to schedule their mechanics. Took my car in for a recall being told it should only take an hour, after an hour I saw my car roll into the workshop. After asking why the car was only just going in I was then told the update takes 5-hours - being on my lunch at work I had to leave disappointed. After rescheduling for another day, I dropped my car off at 10am to leave plenty of time for a fix, after calling up at 2pm I was told my car had not even made it into the workshop yet and was unlikely to be ready that day. After explaining I would now be without a car I was effectively met with the reply to either reschedule AGAIN or live with it as they could not provide a courtesy car. I would not recommend stepping foot in this awful dealership, save yourself the hassle.

A terrible experience with LSH autos Stockport. Despite the impressive showroom they failed to fix my car under warranty and when returned to have it looked at again they received the car at the booked slot only to then say they wouldn't do any further works as I have asked for complaints procedure. I instead went to Mercedes bury and they reviewed the repair that LSH autos failed to do and provided excellent service. I registered a formal complaint with Mercedes hq and will awaiting conclusion to the investigation as to why lsh failed to repair my car under warranty, provided no complaints procedure when asked for it. I am disgusted at the treatment I have experienced

The Stockport branch of this dealership is absolutely awful. I refuse to use them again after being made to needlessly wait over 3 hours. Their complaints department are not interested and their salesmen mis-sell you financial products.