HOSTILE SERVICE
Client service: HOSTILE!
Problem: I was waiting for more than 15 minutes to be attended. When the employee arrived. He had a defensive posture and didn’t want to take any measurements for a custom frame service, which is absurd! Never got any measurement tools since the start.
I said, “Can you please measure and give me the price to do the service?”
So he mistreated me because I insisted the measurements were necessary, and said he knew best! Called me rude, refused, turned his back, and walked away.
According to the other employee, his name is Alexander. Gent store.
Solution: You lost a customer. I did my frame services at Schleiper across the street and it was great.
7 November 2023
Unprompted review