LUCAS DIVING Reviews 

112
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Quick, punctual and accurate service. Goods arrived in Prague 2 days after the order was placed, nicely packed. One item turned to be not immediately available despite the listing, that was clea... See more

Rated 5 out of 5 stars

I couldn't have wished for better service from teh team at Lucas Diving. They were extremely helpful and accomodating with my purchase for my partners' birthday present. It was sent so that it was de... See more

Rated 1 out of 5 stars

While the shop has great prices and a wide range of items, they also have the worst customer service I've ever seen. It's like talking to a wall. I requested, it two separate orders that a specifi... See more

Rated 5 out of 5 stars

UK based but Apeks products are so overpriced here and ranges held are limited. As a family diving together later this year we decided to buy some new kit. Very pleased to find what we like here. One... See more

Company details

  1. Sports Memorabilia Shop

Written by the company

Al meer dan 40 jaar alle duikmaterialen onder één dak. Het grootste aanbod en wereldwijde leveringen. Van snorkel tot compressor. Alle grote merken uitvoorraad leverbaar. Zowel instore and online. Leveringen B2B en ook aan de duiker rechtstreeks (B2C)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

112 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(112)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice products and great price

Very nice products and great price. Actually, in my opinion, this store is the best and I'll be always buying from this store, Thank you for the types of equipment and the shipment of the goods.
The employees treated me with the highest professionalism, and I will always be a customer of the store.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Easy to purchase

Easy to purchase. Very responsive staff in providing solutions when something got stuck with payment. Working link to trace the shipment, which is often not the case with many providers nowadays. Fast delivery with DPD.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly fast delivery

Incredibly fast delivery ! Loved the packaging of this special gift. As a UK buyer who believes we should have stayed a part of EU beware of the extra import tax bill that arrives later !

23 April 2024
Unprompted review
Rated 1 out of 5 stars

Dent in watch case

I received a watch that didn’t have seals on the case but had a big dent in it. Provided a picture of it to Lucas Divestore and asked for an explanation.

Their response? Denial, the watch is new and if you don’t like it this way, return it. No explanation, nothing.

Not buying again there, for sure.

29 January 2024
Unprompted review
Rated 1 out of 5 stars

Money all gone.

Ordered a watch around 450 Euro in may 2023. I asked the customer service to please check the watch as it was going to be an international shipment with customsissues. The watch was claimed beeing checked and sent to me. The Seiko watch appeared to be faulty and unusable. The waterproof buttons fell off right when I took it out the box. I sent the watch back, it never arrived, stuck in the netherland post as the tracking tells me.... I made the mistake to send a package without insurance, they were participating in this episode by sending rubbish to me. I can prove the watches state with photos and videos. However they refused to acknowledge that they were playing a part in this unlucky development. I am left with 70 Euro Customs, 70 Euro shipping costs (back and forth) and 480 Euro Costs for the watch. Money all gone, watch gone. I would have expected to somehow meet in the middle...

14 August 2023
Unprompted review
LUCAS DIVING logo

Reply from LUCAS DIVING

as I can see this issue is solved and you received your watch, it indeed took a while before your shipment arrived here.

Rated 5 out of 5 stars

Super fast delivery!

My order was delivered within 24 hours with DPD from the Netherlands to Germany. Couldn't be happier! I would highly recommend this shop. Fast and friendly reply via mail included!

23 February 2023
Unprompted review
Rated 5 out of 5 stars

Ordered a dive watch from their site…

Ordered a dive watch from their site and they where both the cheapest option and provided superfast shipping. I got my order within 3 days of ordering (sipping from one EU country to another).

Overall good experience!

14 June 2022
Unprompted review
Rated 5 out of 5 stars

Great company better prices

I was a little hesitant to order from an overseas company (I live in the US). Their prices were amazing items shipped quickly, all items were brand new and in original manufacturers packaging. Had no problem registering the product with manufacturer for warranty. Will definitely be using them again for any of my high-end purchases.

27 October 2020
Unprompted review

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