Lucy Lou’s Boutique Reviews 

174
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and helpful staff, fast delivery times, and gorgeous, perfectly fitting clothing items available on the site. Shoppers deeply appreciate the helpful online live sessions and consistently describe the products as being of excellent quality and value. Though some customers noted that certain items featured thinner materials or required returns due to personal preferences. A few people also mentioned occasional sizing challenges and garments not working out completely for their specific physical needs. Some reviewers likewise experienced instances where specific garments did not meet their expectations entirely.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising stunning designs, comfortable fits,... See more

Quality

Customers had positive experiences with quality, frequently praising the stunning dresses, comfortable fit,... See more

Staff

Reviewers express great satisfaction regarding the staff, frequently highlighting their warm welcome and... See more

Order

People report positive experiences with order, highlighting the simple online checkout process and fast... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing immense satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent mum daughter business . Love the whatching the life’s only visted the shop once in Southport. Staff were friendly and helpful. Bought loads on line my wardrobe is full of Lucy Lou clothes. V... See more

Rated 5 out of 5 stars

I have had several orders from lucy lou boutique and everything has arrived promptly and well packed. I have loved everything I have received but had to return some items as just did not suit me. The... See more

Rated 5 out of 5 stars

Hi. Ive visited Penwortham a few times had a lovely time. After watching your live this week i thought I'd come over to Churchtown then decided an online shop. Easy to order and wow what a fast delive... See more

Rated 5 out of 5 stars

I can highly recommend Lucy Lou's bouquet. I have bought online and the service is excellent. Prompt arrival and easy to return if needed. I love the magic dresses the most, but have bought other c... See more


Company details

  1. Boutique

Written by the company

Lucy Lou’s Boutique is a family run business which has been established for over 8 years. We pride ourselves on making customers feel good about themselves and finding there own kind of beautiful in a new outfit that makes them feel confident when they leave our store. Our website is easy to use and our Live videos on our socials give an excellent view on how to style items together and to give our ladies some outfit inspiration. We want everyone to feel comfortable whatever age or size you may me. We’re here to make that happen. We look forward to seeing new faces in the future and we appreciate our returning customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

174 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(174)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing boutique!

Very quick response to all my email enquiries, friendly company to contact and extremely fast delivery! The ladies at HQ also managed to source a few items in the shop that were out of stock online & went above and beyond to help! I’m delighted to have found you now x

8 August 2025
Unprompted review
Rated 5 out of 5 stars

A lovely online company that has good…

A lovely online company that has good quality clothing. I have purchased a number of items and have been very happy with goods received. Easy returns and excellent customer service. I was recently sent the wrong pair of jeans I spoke with Dianne in customer services who dealt with the return refund of postage and dispatch of the correct jeans in the most polite friendly and professional manner. Thank you Lucy Lou ladies. TOP TIP. EVERY ONE NEEDS A MAGIC DRESS IN THEIR LIFE

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Do not work for this company

Do not work for this company!

The turnover of staff is huge and says a lot about the owner and how she treats the girls. They hire very young (vulnerable) girls to ensure they can pay them a little as humanly possible , and also that Lucy can speak to them how she does as she is jealous of them truly and get away with it as an adult would never allow this.
Multiple instances of bulling, from Lucy to Staff and from older staff to the younger ones.

Young and vulnerable girls being taken advantage of.

Companies like this won’t last long, tax avoidance, bullying and lack of awareness always show up eventually.

3 July 2025
Unprompted review
Lucy Lou’s Boutique logo

Reply from Lucy Lou’s Boutique

Hi Julie Thank You for your review. As a young business owner i will happily take feedback as i am learning to build a company that has grown fast. I have got staff that have been with me for many years, but i have also had staff that have not been with us long or have left for various reasons, I Hire women of all ages so i am unsure why you refer to just young girls. The younger staff that i do have have, applied and have been interviewed through channels to work when they are interviewed they are told with their HR contract what their wage will be. They all come into the company on National Living wage, Which is rightly acceptable to pay.
I am not jealous of my staff i allow them into our company to gain experience within a fashion retail environment to get them into a first time job at a younger age. This is something most of our younger staff love and are happy doing to gain experience for their working life. I'm unsure as to why you are referring to us not paying tax as if you actually noticed we are a legally registered company therefore have no option we have to pay tax. I am unsure as to which member of staff you are referring to as being bullied by myself, as this has not been brought to my attention at any stage or no staff member has mentioned they are upset. If you are unhappy i am always available to have a chat, but again you have chosen to write a review rather than having a discussion about what it is your un happy with. We try our best to keep our company going and currently employing over 19 people. If you are happy to let me know who you are referring to i can speak to you about your concerns accordingly. Apologies if you feel or someone else feels upset in anyway. Thank You Lucy.

Rated 5 out of 5 stars

Great service.

Ordered dress from.the website. Phoned shop and staff explained the proper sizes that would fit.me being larger lady. Paid over phone. Revieved item yesterday. Absolutely beautiful . Size colour and quality. Great information about.postage and tracking of parcel. Fabulous service from all staff. I am mow awaiting another few beautiful items arriving g today. Happy yo recommended to everyone. 5 star treatment. Well done to all staff. Look forward to spending lol

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous shop I wanted to buy…

Gorgeous shop I wanted to buy everything when I visited. The staff were so lovely and helpful and the clothes I've bought are beautiful! I'll definetely be back, thank you!!

17 May 2025
Unprompted review
Rated 5 out of 5 stars

another successful shop at Lucylous…

another successful shop at Lucylous Churchtown with the fabulous Kerry their sales lady she is so good at selecting all the suitable clothes and helps me decide she is the perfect personal dresser you could wish for a dress and sunglasses on a sunny day perfect

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery. I don't normally wear dresses. But when i tried my new dress on. I was happy with it in every way. It's really beautiful and made me feel confident enough to actually wear it. I have since ordered two more dresses in a slightly different style to try too. I cannot wait to receive them. Thank you so much. Very happy with the whole experience 🙂✨💝

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Fab website…

Lucy Lou’s is a fab website my recent purchase is a Gillet I’m glad I went up a size fits perfect I have bought loads of clothes from Lucy Lou never been disappointed I will buy from them again 😊

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and quality clothing

I absolutely love lucy lous boutique, their customer service is amazing and I love the quality and choice of clothes. I developed a health condition 4 years ago which resulted in me putting weight on & losing my confidence but the girls in Churchtown have helped me find clothes that make me feel more confident, so a massive thank you to you all especially Jude and Rachel and for the laughs we have when i come in the shop. Love the inspiration the LL Lives on facebook give me, I find myself buying stuff that I would not normally look at.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Lucy lou is the best !!!

Lucy Lou’s is a Fab company their quality style & fit is beautiful I have been buying from them for over two years & love their clothes & accessories would Definately recommend them.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

5 star Boutique

I love the service from Lucy Lou's Boutique its brilliant, right from the ordering, quick delivery, and returns if needed. Quality of the goods are amazing, and it's a bonus when you can see what the goods look like when tried on. Well done all 💐 x *****

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Do not trust this business

Do not trust this business! Fake positive reviews !

3 November 2024
Unprompted review
Lucy Lou’s Boutique logo

Reply from Lucy Lou’s Boutique

Hi Linda, thank you for another review on our business. You can speak to any of our customers regarding reviews. I’m sure they will all be happy to respond to you.

As I said in your previous review we are sorry you are upset with us, please speak to us via email with any of your concerns we are very happy to assist you further with any concerns you may have.

Thank you x

Rated 5 out of 5 stars

Love this boutique!

Just wanted to come on and leave a review for such a lovely shopping experience.
There’s not many places to shop anymore, so I am so pleased to have such a gorgeous boutique in my home town.
The boutique is so friendly and helpful, everytime I shop instore.
They always offer help and advice and always end up having a little natter too.
Just love how on-trend, affordable and the quality is, very hard to find this under one roof.
So thank you and keep doing what your doing, because it makes people feel fabulous :) xxx

3 November 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE Lucy Lou’s boutique

I absolutely LOVE Lucy Lou’s boutique! Not just the clothes, but all of the team. They are friendly, helpful and you can see how much energy and effort they put in on a daily basis.
I love seeing all the TikTok’s and video’s, especially with the teams new addition Brodie!! He’s so adorable.
Keep smashing it girlies!

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service

Had problems with my email address as it had stopped working so missed my delivery . The lovely ladies sorted it out for me and the fabulous clothing I had bought arrived within 48hrs. Wonderful customer service.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

I love Lucy lou's boutique

I have purchased many items from Lucy Lou's and I love them all. Lucy, Gill and the team are amazing, it's a lovely family 5* business.
The prints, fabrics and styles are very affordable and for all ages, sizes and styles.
The customer service is great, fast to respond and to act.
The delivery is next day if you order before a certain time the day before.
I will continue to shop here, I do mine online but they have 3 shops aswell , just too far for me. I recommend anyone to shop here and I am sure I will be buying many more lovely items.
Yvonne ( Suffolk)

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous clothing at affordable prices

Absolutely love Lucy Lou Boutique. I can honestly say I’ve purchased many items from this boutique on line for myself and my mother, and we’ve not been disappointed with anything. The delivery was speedy and the clothes are beautifully wrapped in tissue. All items are nicely folded and are of amazing quality and at affordable prices. You will not be disappointed. The Tuesday night lives are always great to view. You get to see all new stock items which the owners Lucy and her mother Gill model. So always good to see what the items look like on different ages and size. It’s great fun to watch and kept real. Thank you ladies I will continue to purchase from you !!

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Started buying here a couple of months ago and everything is good quality and true to size. The shop and staff are lovely and helpful and easy ordering online with next day delivery. This is my go to shop and looking forward to autumn/winter range

6 September 2024
Unprompted review

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