Luggage Point Reviews 

The staff - Lynn and Iain were incredibly helpful and responsive - the item was found and they took almost as much delight in a successful ending to the lost property enquiry as I did.

I left my wallet on a flight to Glasgow, filled the form in and chased for three days. I finally spoke to Lynn as the Glasgow office who took it upon herself to chase the airside team, retrieved it and emailed me back as promised to come collect. This is assistance you don’t get of late, and also, going beyond her role. Thanks Lynn, since I had so much in the wallet, got everything back

Kai, was super helpfull in finding my computer. Great work.

This week I travelled through security but unfortunately left my watch in the tray.
Held little hope of recovering it but filled the online form in to explain what had happened. To my surprise I received a message saying they had found my watch and how to collect it. Adam at luggage point in Birmingham airport was extremely helpful and I was so happy to be able to get my watch back.

Would like to say a huge thank you to Danielle from Glasgow luggage point. My mum left her iPad on a flight and was absolutely devastated thinking she had lost it. Danielle helped so much emailing me back and forth and then to tell me that Danielle had found the iPad. Can not thank her enough. Danielle has been amazing

for 3 days now i have been calling luggage point (at least 100 times with NO awnser) dozens of e-mails and NO reply
im trying to retrieve my mobile phone i lost in Birmingham Airport and im at my wits end without it
is there an alternative number i can use that somebody actually responds to.

Trying to retrieve a confiscated item. Sent 5 emails- had no reply. Phone number does not connect.

What started as a great first impression has simply declined each day - I unfortunately left a smart watch in the tray at security on the 10th November and realized whilst still on the ground in the aircraft at Birmingham airport - my item appeared a couple of days later which I claimed the item and have been back and forth since. I paid the relevant fees to return my watch on Monday 17th November however I have had complete silence since - no dispatch or tracking information, and no responses to my emails chasing - I have tried 4 times to call but the number cuts you off after a minutes of holding - very poor Birmingham Airport - it appears some of your colleagues around the country are doing a much better job - So where is my watch and who has my money - currently I feel like I have been scammed.

Very efficient best communicatio i have had from such a heartbreaking experience

I’d contacted the lost luggage dept in the hope of finding my iPad which I’d left on the plane the night before. I was quickly connected to the Glasgow Airport office and dealt with very quickly and very efficiently by Danielle who went through her security procedures and informed me that my iPad had been found. A great big thank you to her and the team at Glasgow Airport Lost Property Dept

Kai was really helpful and nice person,he wrapped my 6 suitcase really quick 😊 thank you

I would like to express my sincere appreciation to Luggage Point for their excellent support in helping me recover my iPad. The team guided me through every step of the process and made what could have been a stressful situation incredibly straightforward.

The staff were friendly, helpful, and very accommodating throughout. Their professionalism and genuine willingness to assist made a real difference.

Highly recommended for anyone needing efficient and reliable assistance at the airport.

Brilliant service. As soon as I realised I had lost my purse I emailed them and within 5 minutes they replied letting me know they had it. Kept me informed the whole time what was in my purse and where I could get it. Worth paying the fee knowing that my belongings were safe. Lovely helpful staff

My bicycle lock was confiscated from me at Birmingham airport. I was told it would be given to Luggage Point and given a reference number. I filled in Luggage Point's online form with my details and heard nothing back. I left a review on Google maps which was responded to by Luggage Point. They provided an email address. I emailed and got a response to which I replied with the details they requested to send me my bike lock. I have not had a response to my email after chasing twice over the last month.

I arrived into Glasgow airport 15th October
Via AerLingus, I left my IPad on the plane
I was very lucky tho, it was easy because I was dealing with your staff at Gla, Danielle & Sophia, these ladies are Exceptional, customer care Excellent, communication top rate. Iv had other experiences with other airports Glasgow is so much more professional, caring, patient with customers.
Your Glasgow staff are a credit to your
Company.
Josephine Malloy

We were immensely grateful to the team for successfully retrieving our lost items. Everyone we had contact with was incredibly friendly and responsive. It also appeared to us that everyone was working well as a team making the service so excellent and we would like to congratulate them on this. All the way from the parking staff to the luggage and lost items handling team, our interactions were professional and personable and exceeded expectations.

What a team and experience at Glasgow airport Luggage Point ; Ross Lynn and Iain were truly incredible. I had stressful experience with a piece of luggage; the airline refused to take a large item. Not only did they help initially store it for us, but they came up with a solution to get it shipped to my home.

If only every business and team had the can do attitude they have brought, the world would be a better place.

Andy from Luggage Point called to say our lost items from Birmingham airport had been found, such a relief! Friendly and helpful, (though I do think we got a little lucky as our bag was easily identifiable and Andy happened to recall it). The search engine did not seem to show our item which was disheartening when trying to initially locate it, but we got there in the end so super pleased, thank you. (ps yes there is a retrieval fee, but this is understandable due to management of the service and we did not mind paying this at all).

Daughter lost her phone in the drop off car park & was handed in the morning of the 15th October 2025 we made a claim that very morning the website states that it’s £10 per day yet this horrendous company have quoted £27.50 plus the P&P to return the phone the P&P I get but £27.50 retrieval fee doesn’t sit right with me at the end of the day it’s an unfortunate situation to be in & no one’s fault really I wished I had time to challenge this because if your retrieving your property that you’ve lost it’s still your property by law so why do you have to pay ok a small admin fee maybe but £27.50 for an item we claimed on the very morning it was loaded on to the system & it clearly stated £10 per day how do you get to £27.50 shocking. So just had an update,
Breakdown of charges
Admin Fee (For what) £22.92
P&P (Without Insurance) £20.46
VAT £8.68
Total £52.05
For keeping an IPhone for literally half a day or do we also have to pay for the delays in responding to emails WOW just WOW but we do have the option to go & pick it up by appointment only to the tune of £27.50.
So after the reply below the reply confirms my sentiments & ethical reasons behind charging fees for lost property to simply make a business out of it,
If the phone had been lost anywhere else other than a airport & handed into the local constabulary or on other forms of transport IE my local bus operator do they charge a retrieval fee no they don’t anyway point is in my view a very unethical business & airports should bring it back in house & factor it in to their P&L not charge the person whom as had the unfortunate experience of losing the item in the first place.