Luggage Point Reviews 

Good staff. Friendly and helpful.

Ridiculous that items lost by the airlines are then used by a third party for profit however. airline lost our bag and we had to pay retrieval fee.

Not the fault of staff. Another way for private companies to engineer profit. Shame on the airline/airport for not taking responsibility.

I only wanted to buy a luggage tag and the assistant was so helpful, from lending me a pen to actually putting it on my suitcase for me.

My experience with luggage point was nothing short of excellent. Quick responses and helpful. Saved me a lot of hassle, can’t thank them enough.

Excellent service. I left my watch at security and reported it as soon as I realised they took my details. By the time I’d reached the gate they ‘d found it but didn’t have time to get it to me before my plane took off. They sent it to left luggage with my details for me to collect on my return. Although lost property want open on my return- it was very early morning , I returned the next day to collect my watch.

I inadvertently left a small plastic case of masonry drills (which cost £5) in my hand luggage, which was confiscated at Edinburgh airport. It was handed on to Luggage Point. When I contacted them for its recovery, they offered to post it to my home for £20.20, or to keep it for collection at the airport for £12. Certainly not worth paying such excessive charges.

Chloe was excellent! Very organized and helpful!

Alex was excellent, a great help.

My sister and I travelled from Gatwick to Glasgow recently. We had used special assistance through the airports for the first time and commend both. Once through arrivals we realised my sister had left her coat and her mobile phone on board. The staff at Glasgow luggage point were so helpful and assured us the items would be found. We went on our way home and the following morning I had a telephone call from Luggage point informing me they had them both. We were so relieved. Thank you.

Incredibly helpful the staff was so friendly and committed to finding my lost items

Lyn ? Sorry if I have got the wrong name, but Luggage Point at Glasgow airport went above and beyond to get my Kindle returned to me.
It was my fault I left it on the plane, however both during my phone call and meeting them in person at Glasgow airport, they could not have been more helpful in hunting down my missing Kindle and handing it me me in person.
Great service.
Many thanks.

Sean wrapped the bags meticulously and was incredibly friendly and helpful. Thank you

I lost my nephew’s bag at Luton Airport and was genuinely impressed by the service from Luggage Point. The team was quick to respond, helpful at every stage, and made the whole process smooth and reassuring. Special thanks to Natasha and Alex for their clear communication and support. Highly recommended if you ever need help with lost property!

Brought luggage from Andy - the northern warrior (like Dan Burn he is from Blyth. His customer service his exceptional and very helpful.

Simple process to get back some items that weren’t allowed through security. Collection not far from arrivals so I could pick them up on my return journey. Fair price too.

So much mum left her phone behind at Birmingham airport ans was very anxious on return. She had a fair idea where she had misplaced it.
I emailed the missing luggage team and straight away I getting responses...reassuring emails from Daira and other team members. It so happens that within a few days of my email and the guys attempting to source the correct phone it has been shipped and is safely on its way back to mum at a slight cost.
The guys have been amazing so helpful and prompt. Thanku to all.

When I telephoned I spoke to a lady called Julie at the luggage point.
Julie was my first point of contact and she was amazing. My son and his partner took our 1 yr old granddaughter to Portugal, this was her first holiday. They accidentally left the babies case in the Peaky Blinder themed bar. The case wasn’t labelled so the staff couldn’t identify the owner. After explaining the situation to Julie, she was amazing. Offering a calm approach, was Julie was very reassuring.
Julie then went on to say that they may have identified the missing case, and I was to give details of the contents, once I had given the details to Julie, she stated she needed to speak to her colleague, and she would be
in contact via phone before she went home when her shift ended.
Julie telephoned within 5 minutes, to inform me that the case had been found and that I had described the contents exactly . I couldn’t thank Julie enough . She was just amazing, from start to finish.
All I can say is that Julie is an absolute credit to the team. The aftercare was also brilliant from Julie, taking the time to explained what happens next, and how my son and his partner could collect the case. This was all confirmed in an email, which I could forward to my son & partner.

I've lost my phone in the duty free area and 24 hours later I had confirmation that my phone was found. I called and follow up several times with the Luggage Point and called my phone. At some point someone from the Luggage Point answered my phone and confirmed that they phone is with them. Such a relief! Thank you!

The feedback was quick and the end result is that my lost glasses were returned to me.

Excellent service by Daria.

The lost luggage section at Glasgow airport managed to get us back our lost item. Very grateful for the service they offer.