Lululemon Athletica Reviews 1,414

The representative spoke to me in an arrogant and condescending manner, presenting themselves as an “educator.” They claimed that the store was doing me a favor by applying certain discounts and even threatened to revoke a discount I received as a gift, one that other customers have also used in the same way.

When I brought this issue to the store manager’s attention, instead of addressing my negative experience, she chose to deflect my complaint and escalated the matter to the head office, addressing all account holders rather than resolving my specific concern.

What made the experience worse was that both the staff and the manager seemed to believe their role was to “educate” customers. They even asked me to pass their so-called “education” on to senior members of my family regarding how to use their products, as the gift was from them; this was an entirely inappropriate and disrespectful request.

Customers visit stores for positive experiences and to engage with products that suit their style, not to be subjected to unsolicited lectures or “educator” role-plays from brand representatives.

I bought a Lululemon gift card for my daughter for $150.00 Canadian. When she went to use it the balance was zero. It did not appear to be tampered with and the numbers on the back had not been exposed. Lululemon basically told me, “tough, no refund.” While their gift cards have clearly been compromised by scammers, they choose to do nothing about it except let the customer lose their money.

I ordered a bulk order, and there were two packages scheduled for delivery. However, I never received the first package because it was delivered to the wrong location. I contacted the shipping partner, and they confirmed it was delivered incorrectly. I reached out to Lululemon for a refund or replacement and provided the conversation, but they denied my request.

I received the second package, but they only sent 5 out of 6 items. I contacted them about the missing item and requested a replacement, but they refused. Do better. Very disappointed.

Order ID
c176133416270730

Claim ID
DRP9866GTB52

Claim ID
XQSKB224FWAQ

I bought a pair of pants at this store last week. When I brought them home, I took off the tags and put them on. Then I realized that they did not take off the security tag at the store.

I don’t live near a Lululemon store, so I contacted them asking to exchange them - hoping to exchange them for a new pair.

After hours chatting with their support team, they refused to send me a new pair because I took the tags off the pants.

Now I’m stuck with an expensive pair of pants that I can’t really wear and have no way to return them.

Look, mistakes happen, but you need to own up to them and give your customers what they paid for.

Lululemon makes nice clothes, but this is just shady business practices.

Awful.. I got a pair of Align leggings 4 years ago and loved them - wore them seriously about 3 times a week for 4 years.

Bought a pair recently - awful quality piling between the legs after 3 washes and couldn’t believe it. Reach out to customer services explained what happened, they basically said I was washing them wrong - I washed them according to the label at a low temp. When I replied that I was washing according to the label and the same as the pair I had they basically said the decision was final and no replacement or refund will be offered. I will never give them business again

I placed an order for 5 items which were the foundation of gifts. After 11 days, they had not arrived. I contacted customer service, they admitted it was an error on their end, yet would do nothing to get the items to me on time. They said I could check the stores. I tried to order online for store pick up. Nope. Didn't work. So now, at the last minute I have to rethink my entire gifting. They should have rushed shiipped them to me, but THEIR process, designed to make THEM happy, doesn't allow for that. So tired of poor customer care. We use our dollars towards their products with absolutely no respect in return. Done with the LULU!

Terrible! Rude customer service over a problem they caused!

The most horrible slow return process ever, they shit the item back to be destroyed, that takes up to 10 days, then they email saying you'll get a voucher. That voucher did not come, I had to contact support 2x then when it finally comes, the item I am trying to replace is no longer available. It should of just been sent out immediately as a replacement once I filed the claim. The chat help continually deferred any accountability and kept wanting to kick the can. This company destroys shareholder value and wastes a ton of time. I will not support them anymore, now i have a useless voucher for items that I cannot replace.

What is happening with the fashion at Lululemon it’s feel like the quality of the product has gone downhill and the price has gone up.
The fashion has gone bit bizarre or extremely basic, not very functional for every day active life, not actually
good looking trying to start a trend that’s not working for their product name.

I feel like there’s clowns in the office
That lost inspiration.
They need to get off their phones and stop scrolling and start creating.

Lululemon Customer Experience Review – Shockingly Poor for a Supposed Premium Brand

I recently purchased a pair of Lululemon pants, and upon receiving them, I immediately discovered the snaps were faulty. These are not inexpensive pants—they are marketed and priced as premium apparel—so I expected premium service in return.

Instead, the customer service agent refused to resolve the issue directly and immediately. Rather than offering an exchange or refund on the spot, I was directed to a website where I had to take photos, fill out forms, and essentially jump through hoops to prove the defect on a product I had just received. After doing all of that, I received an automated email informing me that someone would get back to me in 7–10 days—not to resolve it, but merely to review my claim.

For a brand that claims to value quality and customer loyalty, this is completely unacceptable. This was a manufacturing defect, not customer damage, yet the burden was entirely placed on me. Delaying a resolution by more than a week shows a clear lack of accountability and care for the customer.

As a result, I will not be making any future purchases from Lululemon. There are many competitors in the market offering similar or better quality—without subjecting their customers to an infuriating and dismissive claims process.

At this rate, with these horrendous policies and zero sense of urgency or responsibility, I genuinely question how long Lululemon will be able to retain loyal customers or remain competitive in this industry. If this is their idea of customer service, I predict they won’t be in business much longer.

If you get a Lululemon bag, take care of it. The styles are always evolving and you may never see the design again. I just got a crossbody bowler bag. It is absolutely beautiful and I plan to put it in a cloth bag when I am not using it. I would love if they made this bag in multiple colours. It makes me feel special when I carry it.

And when I buy pants? They hem the pants for free! My partner just gave me a Lululemon mini dress with a zip at the neck. I love the cut, thick material, and hygge cozy feeling when wearing it.

This is the second time this happens to me with Lululemon, and it’s beyond frustrating. I placed a large order and received most of it, but one item that was shipped separately never arrived at my door. I was home all day, I have camera footage, and the delivery photo they uploaded is not even my door.

I contacted their customer service more than five times, and all I got were copy-and-paste responses like talking to a robot. They refuse to issue a refund, even though I provided clear proof that the leggings were never delivered.

It’s shocking that a company of this size treats paying customers with such indifference. They make it impossible to get real help and act like losing your money is your problem.

I’ve been a loyal customer for years, but after this, never again. Lululemon needs to learn what accountability and customer care mean.

Terrible return policy and extremely rude customer service! Customer service hung up on me without letting me finish my sentence. She was just not willing to help me at all .

I just ordered a vegan purse on Friday October 10, 2025 online. The next morning I got an email saying that it would be delivered on Monday October 13, 2025 which is Thanksgiving. I had it delivered to my place of business which is closed on holidays. Why would you ship something for delivery on a holiday weekend. When I contact customer service to change the shipping address I was told they may or may not be able to do it. What? How can you not change an address? Then the shipping company tried to deliver it to my work place which was closed. It is now in limbo and sent back to the shipping depot. I contact Lululemon customer service again and was told it was being returned to their warehouse for refund. I never asked for that. I wanted it delivered. When I said that to the agent I was informed you cannot change address unless it is FEDEX. Fedex was not an option for shipping. Then I was told to contact the shipping agent GoBolt. What is the point of the Lululemon customer service then? Why is it my responsibly to contact the shipper. I didn't ship it. The woman Amanda was not helpful in anyway. For my troubles, they said they would send me a 20 dollar gift card. My troubles is that I want the purse I ordered, I want Lululemon customer service to do their jobs instead I had to spend my 30 min lunch making sure GoBolt will reattempt a delivery. The cost of Lululemon should include better customer service. They have lost a customer. Both agent were dumb and didn't know how to do their jobs. Why bother hiring people for customer service, if they don't service any customers and pawn it off on the shipper.

Exceptional quality pieces that last well. Customer service both in store and online is unrivalled by other brands in the space. Annoy recommend enough!

Tried to return and they told me I couldn’t because I wore it once. I tried it just to see if it would fit and I couldn’t return it. I shopped here for years but not much after this.

After spending literally $1,000s on Lululemon clothes since their inception in Vancouver (including 8 pair of their dance studio pants and various items in the past year alone), I received the most appalling service.
I wanted to purchase a pair of Charge 3 shoes in size 9.5. They were sold out in my size online and the only store that had them was Willowbrook. I live on Vancouver Island, but called Willowbrook to see if they would ship them to me. I spoke to a delightful young man called Aman, who was both charming and extremely helpful and put them aside for me because the store couldn't ship. He was sure that Head Office would help me. So I called HO (their main number) and spoke to a CS person. She was as unhelpful as they come and said no to helping me out.
Really wanting the shoes, I purchased a size 10, which are too big for me and will be returned to the Nanaimo store. Would it honestly have been difficult to help? They Could have been shipped to Nanaimo.
As a reminder to Lululemon, Alo Yoga and Vuori are both high on CS and ship to Canada.
I am beyond disappointed.

Terrible experience. The order has been stuck in transit and they refused to check on it, urging me to get back to them day after day until they felt it was ok for them to finally check with the currier. Still no package received and no refund. Stay away. Also super pricy, not worth it at all. Terrible customer service.

Received a pair of pants with a large hole in the fly-area. After getting the runaround from email support (responses delayed beyond their estimated time frame, and then being kicked to the top of the automated funnel, and being denied service in-store (the retail locations are separate from the like-new operation), I was finally able to get someone's attention.
Their resolution: waste more of my time shipping the pants back to them. Oh, and they would not provide me with a replacement pair, only a refund upon inspection (I sent them pictures of the damaged item).
Miserable experience from a company I was under the impression had decent customer support. I now have to work through a chargeback, which they are fighting.