High-quality dress at a decent price and free 3-day shipping is a huge plus. Fabric was a good weight; color, we ordered navy, was as expected. Of course, it was too long and my daughter at 5.5 ft had... See more
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Review summary
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They don’t offer free returns unless you take store credit and the sizing is a bit off, so be prepared to pay for return shipping. That being said the dress I did keep is beautiful and the return proc... See more
Company replied
There were many great options to choose from online! The dresses I ordered were even more beautiful in person, and the sizing was true to size. The quality was great and pricing was fair and affordabl... See more
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I have had good experiences buying with Lulus. I love that there is a "reviews" area under the item. It is nice to be able to look and see how the dress fits on other body types. I even have done s... See more
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Company details
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Lulus is the online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing, shoes, jewelry and accessories.
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4.4
Excellent
13K reviews
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Small to size and very short return window.
My dress doesn’t fit around my rib cage and it’s quite long. I am a standard 10-12, so surprised it didn’t fit. I am a new mom and I didn’t get a chance to try it on before the pretty short return window closed. Disappointed I can’t return and now I don’t know what to do with this dress.
UPDATE: I got in contact with Lulus and have a resolution. Customer service is impeccable!
12 May 2026
Reply from Lulus
Hello! Thank you for sharing your review and feedback. We're so sorry to hear that the dress didn't work out for you. We understand that things happen, and there are a few convenient ways to get in touch with us (lulus.com/customerservice) if you ever need assistance. We're available daily and would be happy to help you out and see what options we may have! xo
Great customer service
15 May 2026
Perfection!
The shipping time was correct, the dress was beautiful and very good quality!
13 May 2026
Beautiful selection to choose from
Beautiful selection to choose from. Good
Prices and shipping didn’t take long.
13 May 2026
Carli was so helpful with my return…
Carli was so helpful with my return inquiry and special request. I really appreciate the extra effort. Thank you so much for going above and beyond.
13 May 2026
The dresses are very poorly made
The dresses are very poorly made, in addition they market themselves as a buy and return what doesn’t work… but the return window is not very forgiving. I would not recommend them ti a friend.
13 May 2026
Reply from Lulus
Hi Grace, thank you for sharing your feedback with us! We’re sorry that the dresses you ordered didn't meet your expectations in person, and for any frustration with the return policy. We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to see what options we may have! xo
Great experience from start to finish
Great experience from start to finish. The customer service was excellent and the quality and fit of the dresses were perfect. Great all round experience
16 May 2026
Reply from Lulus
Hello Tania! We're so happy to hear you had a great experience from start to finish! We appreciate your kind words about our customer service and the quality of our dresses. xo
Repeat Customer
I have bought many things from Lulu’s, mostly formal dresses. Every item I have received has been incredibly quality. Dresses always fit as expected. The website is easy to use. The delivery is always quick. I will buy again!
16 May 2026
Reply from Lulus
Hello Cheedla! We're so happy to hear that you've consistently had such a positive experience with us! We appreciate your kind words about our quality and service. xo
Reply from Lulus
Hello Sherry! We are so glad the color and fit met your expectations. Thank you for your kind words. xo
Reply from Lulus
Hello! We are so sorry to hear about your skirt arriving broken! This isn't a typical experience, and we are here to help! A member of our customer care team will be reaching out to you via email. We look forward to connecting with you soon. xo
She loved it!
16 May 2026
Reply from Lulus
Hi Terrence! We are so happy to hear! Thanks for sharing your review! xo
Reply from Lulus
Hello Lainey! We're so happy your order arrived quickly! Thanks for sharing! xo
The return policy is too small a…
The return policy is too small a window. I wanted to return something but didn’t have a chance before I left for a trip and when I returned it was already too late. Not great.
13 May 2026
Reply from Lulus
Hi Dawn. Thank you so much for taking the time to share your feedback. As a customer, it is always valuable to us. We are so sorry to hear that those items didn't meet your expectations in person, and for any frustration with the return policy. We would never want this to come as a surprise, so we have this information directly on site at www.lulus.com/customerservice/returnspolicy. We understand that things happen, and we are here to help! If you ever have any questions or concerns, please don't hesitate to connect with our customer care team. We'd be happy to see what options we may have for you. xo
Customer service went above and beyond…
Customer service went above and beyond when I had a wrong item sent
12 May 2026
Reply from Lulus
Hi Kelly! We are so pleased that our customer service team could assist you effectively. Thank you for sharing your positive experience! xo
The dress fit my daughter perfectly
The dress fit my daughter perfectly. Fast delivery and excellent quality. Not to mention the value - very affordable.
Important to note since the back of the dress is low cut - we were nervous about undergarments. The dress is a silky, netted tulle type of material and well lined. My daughter felt more comfortable without a bra but I was worried about how sheer the dress would be. I’m happy to share the dress was not see-through at all!! She did choose to wear nipple covers but that was it and she was very comfortable and looks beautiful.
15 May 2026
Reply from Lulus
Hello Sara! We are so happy to hear the dress fit your daughter perfectly and that you were pleased with the quality and value. It's wonderful to know she felt comfortable and looked beautiful! We appreciate you sharing your experience. xo
Beautiful jumpsuit for my husband’s…
Beautiful jumpsuit for my husband’s birthday party. Got tons of compliments
27 August 2025
Reply from Lulus
Hi Alisa! We're so glad you loved the jumpsuit for the party! Your kind words mean a lot to us. xo
The material of the dress was quality…
The material of the dress was quality and comfortable to wear for extended periods of time. The sizing info was also accurate making the purchasing process easy.
12 May 2026
Reply from Lulus
Hello Delgermaa! We're so glad to hear you found the dress material to be of quality and comfortable! We appreciate your positive feedback on our sizing information. xo
Good quality
Very fast delivery. Good quality of fabric, wore it at a christening. Site recommended I was an M but purchased size L and it fits great. It's also quite long.
8 May 2026
Reply from Lulus
Hello Effie! We're so happy to hear about your positive experience with the fast delivery and good fabric quality. We appreciate you sharing your sizing feedback; it's very helpful! xo
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