High-quality dress at a decent price and free 3-day shipping is a huge plus. Fabric was a good weight; color, we ordered navy, was as expected. Of course, it was too long and my daughter at 5.5 ft had... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They don’t offer free returns unless you take store credit and the sizing is a bit off, so be prepared to pay for return shipping. That being said the dress I did keep is beautiful and the return proc... See more
Company replied
There were many great options to choose from online! The dresses I ordered were even more beautiful in person, and the sizing was true to size. The quality was great and pricing was fair and affordabl... See more
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I have had good experiences buying with Lulus. I love that there is a "reviews" area under the item. It is nice to be able to look and see how the dress fits on other body types. I even have done s... See more
Company replied
Company details
Information provided by various external sources
Lulus is the online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing, shoes, jewelry and accessories.
Contact info
4.4
Excellent
13K reviews
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Excellent customer service!!
Excellent customer service!!! Very happy with how agent worked with me regarding an issue I had. I will continue to shop at Lulu's.
14 May 2026
Reply from Lulus
We're so happy to hear that our customer service team was able to assist you! Thanks for sharing your positive feedback! xo
Reply from Lulus
We're so glad you enjoyed shopping with us! Thanks for sharing a review! xo
A wonderful experience!
The Lulu's website was easy to use and the sizing chart and sorting options gave it an extra layer of protection for sizing issues. We ordered two dresses and one was "the one" with no alterations needed! The quality of the dresses were amazing. The shipping was fast and packaging was pretty and thoughtful.
14 April 2026
Reply from Lulus
We're so happy to hear that our website and size chart were helpful in finding your dress! We're glad you loved the quality and packaging. Thanks for sharing a review! xo
Vibrant color, great fit for prom
The dress my daughter wanted was originally out in her size; I got an email when it was restocked and we are able to order /receive it in plenty of time before prom. True to size chart. Fast shipping!
The color was as expected, vibrant coral color. Flattering style, adjustable top with back tie style.
9 May 2026
Reply from Lulus
We are so happy to hear the dress arrived in time for prom! Thank you for sharing your feedback and experience! xo
LOVE MY DRESS SO CUTE
14 May 2026
Reply from Lulus
So glad you love it! Thanks for sharing a review! xo
The dress was beautiful
The dress was beautiful. The website said I would be a medium, I’m 5’7 140lbs, bigger up top(shoulders), so I went with a large and definitely wouldn’t have been able to fit in a medium. It was perfect for attending a wedding.
11 May 2026
Reply from Lulus
We are so glad the dress was beautiful and perfect for the wedding! Thanks for sharing a review! xo
I really liked the service and the…
I really liked the service and the dresses. I needed to return some and exchange others, and everything was done within the agreed timeframe—simple and easy!
14 May 2026
Reply from Lulus
We're so glad to hear you appreciated our service and the dresses! Thanks for sharing a review! xo
The dresses arrived quickly and in good…
The dresses arrived quickly and in good condition. Returning one was easy and. My daughter is thrilled with the one she kept!
11 May 2026
Reply from Lulus
We're so happy to hear the dresses arrived quickly and that the return was easy for you! Thanks for sharing a review! xo
This dress is classy
This dress is classy, beautiful, and great quality. Lulus customer service is awesome. They replaced my dress, when I had a problem with delivery.
14 May 2026
Reply from Lulus
We're so glad you the quality met your expectations! We're happy we could assist with the delivery issue. Thanks for sharing a review! xo
Reply from Lulus
Hello! We are sorry that you haven't received our order information email. There are a few convenient ways to get in touch with us (lulus.com/customerservice) if you're ever in need of assistance. We're available daily and would be happy to help you! Thanks for your review! xo
I so appreciated the customer service I…
I so appreciated the customer service I received from Candice R. Sometimes companies feel like they are so disengaged and detached from their customers and my interaction felt like an actual human to human experience. Appreciate it & definitely made me want to keep shopping here!
11 May 2026
Reply from Lulus
We are so happy to hear you had such a positive experience with our customer service! Thank you for sharing your feedback. We truly appreciate it! xo
Best dress
This dress fit me so perfect, I range between a medium and large. Wore it to a wedding and I got compliments all night I’m not even exaggerating. I was told by multiple people I was “best dressed.” I logically wanted to the yellow but they sold out, but so so glad I ended up getting pink it was beautiful with a spray tan
14 May 2026
Reply from Lulus
We are so happy to hear that the dress was such a perfect fit and that you felt amazing in it! We appreciate you sharing your experience! xo
I’m always satisfied with the quality…
I’m always satisfied with the quality of shoes I bought from Lulu’s
14 May 2026
Reply from Lulus
We're so glad you're always satisfied with the quality of our items! Thanks for your feedback! xo
Reply from Lulus
We're so happy your order arrived on time and met your expectations! Thanks for sharing a review! xo
Great product and very fast delivery!
14 May 2026
Reply from Lulus
We're so glad our items and service met your expectations! Thanks for sharing your positive feedback! xo
Reply from Lulus
We're so happy the dress was perfect for graduation! Thanks for sharing a review! xo
Great customer service for returns
It is difficult to find clothes that fit well because I have a short, thin, athletic build. I needed to return the original item because it was too small, and customer service sent out the new item before I even sent the item out to be returned! The new one fit perfectly.
11 May 2026
Reply from Lulus
We're so glad to hear the new size fits perfectly! We understand finding the right fit can be challenging, and we appreciate your positive feedback on our service! xo
Easy to use, lots to offer!
I have had good experiences buying with Lulus. I love that there is a "reviews" area under the item. It is nice to be able to look and see how the dress fits on other body types.
I even have done some returns for options I did not end up liking and it was an easy process.
There are so many options for so many different "events" where you can find a certain style, color, pattern, material, etc
1 January 2026
Reply from Lulus
We're so happy to hear you've enjoyed shopping with us! We appreciate your feedback on the reviews section and our selection. Thank you for sharing! xo
beautiful gold sandals
My granddaughter really likes her sandals. They were beautiful with her prom dress. Shipping was quick.
11 May 2026
Reply from Lulus
We're so happy to hear your granddaughter loved her sandals! Thanks for sharing a review! xo
Dress looked exactly like the picture…
Dress looked exactly like the picture and was super comfortable to wear! Total win win!
14 May 2026
Reply from Lulus
We're so glad the dress met your expectations in person and was comfortable! Thank you for sharing your positive feedback! xo
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