Lumories Reviews 

582
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 380 reviews, reviewers had a great experience with this company. Customers frequently mention that the items are beautifully made, featuring high quality materials and designs that look even better in person than online. Additionally, consumers note the fast and reliable delivery service along with careful packaging that ensures orders arrive safely at their destinations. Some reviewers were not happy with delayed deliveries, noting that shipments took significantly longer than initially promised by the company. A few other people also felt that certain products arrived with unexpected defects, minor damages, or noticeable discrepancies compared to what was advertised. People mentioned facing challenges when trying to resolve these specific order issues through customer support.

What people talk about most

Product

Clients share positive opinions on product quality, design, and pricing. Consumers report that items match... See more

Delivery service

Customers had ambiguous experiences with the delivery service, reflecting a mix of satisfaction and severe... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Order

Users describe ambiguous interactions with order, highlighting mixed experiences regarding fulfillment and... See more

Service

Consumers find service to be exceptionally positive, praising the fast response times and amazing product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great quality, good prices, solid packaging . +++ What you see on their site is exactly of what you get (color,size,material) no surprises . - Tracking order could be better (Exact Package arrival... See more

Rated 4 out of 5 stars

Goods are delivered from their warehouse in Germany. So for delivery to Greece you need some patience. The lamp arrived finally in good condition 👍

Rated 4 out of 5 stars

It was easy and fast to shop. One of the products had an issue but it was really easy to return it according to there policy. Very organised and fast costumer service. Good quality products. Ove... See more

Rated 4 out of 5 stars

If I am not mistaken, the order was placed 30/11 and my parcel was delivered 12/12. As I was under the impression that delivery was on the slow side or possibly tracking info was not being updated oft... See more


Company details

  1. Lighting Shop

Written by the company

Η Lumories είναι ο ψηφιακός σας σύμμαχος για το φως και τον φωτισμό. Με φωτεινές ιδέες φωτισμού, κάνουμε τους χώρους σας όχι μόνο πιο φωτεινούς, αλλά και πιο ευχάριστους! Προσφέρουμε μια ποικιλία από πάνω από 400 μάρκες - λάμπες και φωτιστικά για κάθε γούστο, κάθε ανάγκη και κάθε προϋπολογισμό. Η τέλεια ατμόσφαιρα φωτισμού για κάθε περίσταση, κάνοντας το φως πηγή ευεξίας. Στην Lumories, επωφελείστε από συμβουλές και καθοδήγηση από ειδικούς, όλα με την ηρεμία μιας εξαιρετικής εμπειρίας παράδοσης.

50 ημέρες δωρεάν επιστροφές

Η πολιτική επιστροφών μας χωρίς ταλαιπωρία

Στη Lumories, προσφέρουμε δωρεάν επιστροφές εντός 50 ημερών. Αυτό σας δίνει την ευκολία να επιστρέψετε οποιοδήποτε αντικείμενο έχετε παραγγείλει από εμάς μέσω της ειδικής πύλης επιστροφών μας.

Contact info

4.0

Great

TrustScore 4 out of 5

582 reviews

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4.0

All reviews

(582)

502 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t order unless you have all the time in the world (literally)

I placed an order worth around €2,000 because I decided to buy all the light fittings for my apartment from one supplier. Big mistake.

Four weeks later, my order still hasn’t arrived, and I’m now being told it will be at least another couple of weeks. The reason? A single floodlight is out of stock. Apparently, that means none of the other items can be shipped.

To make matters worse, I was told it’s not possible to remove the floodlight from the order and send it separately later. I wasn’t even allowed to speak with a manager to discuss a solution. No flexibility, no accountability, and no compensation whatsoever for the delay.

Absolutely disgraceful customer service. I will never make the mistake of ordering from this company again!!!!

9 June 2026
Unprompted review
Lumories logo

Reply from Lumories

Dear Customer,

Thank you for your feedback, and please accept our most sincere apologies for the frustration and inconvenience caused by this delay. What happened was due to a technical error in our system that temporarily prevented us from splitting your order and shipping the available items. This is definitely not our standard of service, and we deeply regret the initial miscommunication.

We have verified your order, and we are happy to inform you that it is now 100% complete and fully prepared for dispatch. It will be shipped out from our warehouse immediately, and you will receive the tracking link via email as soon as it leaves.

Thank you very much for your patience, and we remain at your disposal for any further questions.

Best regards,

The Lumories Team

Rated 3 out of 5 stars

Good selection

Liked webstore and wide selection, communication with support, willing to assist. Disliked long lead time of an item after the order, which extended even further.

18 May 2026
Lumories logo

Reply from Lumories

Hello,

Thank you for your kind words about our selection and customer support!

We sincerely apologize for the shipping delay. Because our items are shipped directly from Germany, delivery times can sometimes take longer than expected. We are constantly working to improve this.

Thank you for your understanding and for choosing us!

Best regards,

The Lumories Team

Rated 1 out of 5 stars

Disappointed by Misleading Product Information

The product I ordered was advertised as being suitable for outdoor use. However, it turned out that it was not waterproof or properly sealed against water exposure. This means that it could not get wet or be exposed to rain, water splashes, or similar conditions, which makes it unsuitable for outdoor use.

The product description was highly misleading and did not reflect the actual characteristics of the product. As a result, I spent money on an item that does not serve the purpose for which it was bought and my money has effectively been wasted.

7 May 2026
Lumories logo

Reply from Lumories

Dear Customer,

Thank you for your feedback, and we apologize for any inconvenience.

Please note that this lamp has an IP23 rating, meaning it is suitable for outdoor use but only in sheltered areas (such as under eaves or covered balconies). It protects against light rain at an angle, but not against direct storms or water splashes from all directions.

Since your satisfaction is our priority, if the product does not meet your needs, please contact us at info@lumories.gr so we can assist you with a return or a replacement with a higher protection rating (e.g., IP44 or IP65).

Best regards,

Your Lumories Team

Rated 5 out of 5 stars

Great variety of products to match…

Great variety of products to match every style,friendly site to navigate, not pricey and my order of 9 wall sconces arrived to Greece on promised time.Perfectly safe packaging, high quality light fixtures, totally happy with my purchase.Thank you Lumories team.

30 May 2026

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