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We're an online E-Cigarette Store offering top of the range vape kits and mods, as well as the highest quality e-liquids and vape accessories.
61 Bridge Street, HR5 3DJ, Kington, United Kingdom
2.7
12 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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As others have said complete rip off con artists take your money and send you nothing I ordered march and its now September!!! Still nothing!!! :(
AVOID LIKE THE PLAUGE YOU HAVE BEEN WARNED!!!!
REFUND MY MONEY YOU THIEVES!!!
Bloody thieves, waited so long for an item which never appeared so asked for a refund. Many times I had to send them messages about not receiving my refund and they kept blaming PayPal. Do not trust this company, they will steal your money.
Rip off business. Loads of lies and basically take money, no products received and they claim they will refund and blame PayPal. Just avoid as a bunch of criminals.
Ordered an item from them and nearly a month later still hasn’t arrived. Received one email from them stating money hadn’t been sent, but it has been taken from my account by PayPal on the day and still no item. Total ripoff.
Ordered on 30th April and 6 weeks later still not delivered numerous emails sent and each time promises it will be sent out last email over a week ago it will be with you early this week...... Not asked for refund and no replies won't be recommended by me ripped off!!!
Reply from Luther Vapes
Hi Martin,
We are sorry you feel this way and apologies for any inconvenience this has caused you.
As per the links regarding delays on the home page of our website, it has clearly stated how delays have and are affecting order dispatch times, something we had also mentioned to you through email.
We will however issue you with a full refund
Best Regards,
Luther Vapes
Reply from Luther Vapes
Hi Margaret,
Please can you email us through the website or on an existing email in regards to your item so that we may locate your delivery?
Best Regards,
Luther Vapes
Great service great products. Arrived quickly
Excellent service brilliant response to any messages or questions would highly recommend
Did not receive the item had to claim a refund
Reply from Luther Vapes
Dear Russ,
Thanks for your review,
We apologise for the delayed service you experienced, unfortunately there are delays with shipping through the festive period, this was however highlighted in our shipping policy with added links to such details on the sites homepage header.
We also notice that upon being informed of your complaint, a full refund was issued to you as a priority payment so as to avoid any further delays.
We always strive to offer the best service possible to all our customers, as well as offering constant communication should any problems arise.
We have noted your comments and will work on a better shipping service for busy periods such as festive seasons.
Best Regards,
Luther Vapes
Bought a few juices from luther vapes. Great service at great prices will deffinately be using them again. Cheers guys
Reply from Luther Vapes
Hi Jason,
Thanks for your review. Pleased you like the service and looking forward to seeing you again.
Luther Vapes
Awful service - ordered in a black Friday sale. No sign of the items after a week, emailed Luther vapes - no reply. Still waiting for my refund. Seller is still advertising the same items on their website when they can't supply them, looks suspicious to me - update 18/12/19 - so after raising a dispute with PayPal it turns out that this is a legit seller who just got over run with black Friday sales. He handled it well and got me my refund really quickly. Might consider using them in future based on how they handled it in the end
Reply from Luther Vapes
Dear Mr Stoker,
Thank you for your review.
It was a pleasure working with you on this, however we would have liked for you to receive your product.
We hope to see you again in the future, and will make your order a priority on your next visit.
Warmest Regards,
Luther Vapes
I bought the SMOK Devilkin, good customer service, great price and good delivery time. 😊
Reply from Luther Vapes
Hi Sean,
Thank you for the kind words, much appreciated.
Happy Vaping.
Alexander,
Luther Vapes
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