The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
Company replied
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It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
Company replied
The process of topping up the bundle was unclear. Additionally, I wasn’t able to pay for my bundle through my balance in the app. This has made me spend additionally costs, which was quite unnecessary... See more
Company replied
Easy to use the app and connect even with an older phone. Great plans with much cheaper rates than Canadian alternatives.
Company replied
Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7k reviews
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Reply from Lyca Mobile FR
Hello,
We regret that you’re experiencing connection issues and difficulties with our app. Please contact us via private message so we can review your case together and assist you as quickly as possible.
The Lyca Mobile Team
Internet very slow and didn’t cover to…
Internet very slow and didn’t cover to all area internet
3 October 2026
Reply from Lyca Mobile FR
Hello,
We regret that you are experiencing slow internet and limited coverage. Please contact us via private message so we can review your case together and help find a solution as quickly as possible.
The Lyca Mobile Team
The internet connection is very poor—to…
The internet connection is very poor—to the point where it takes 10 to 15 seconds just to open a video.
4 October 2026
Reply from Lyca Mobile FR
Hello,
We regret that your internet connection has not met your expectations. Please contact us via private message so we can review your case together and help find a solution as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We regret that the network quality has not met your expectations. Please contact us via private message so we can review your case together and assist you as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re delighted to know that you’re satisfied with your Lyca Mobile experience.
The Lyca Mobile Team
Since yesterday I purchased my bundle I…
Since yesterday I purchased my bundle I have not been able to use the data it has not shown on my database and it's not working till you did
2 October 2026
Reply from Lyca Mobile FR
Hello,
Following our call, we’re pleased to confirm that your request has been successfully resolved. Thank you for your patience and understanding.
The Lyca Mobile Team
You are stifling your customers with fake advertising
I bought the 5gb bundle but once bought I got 2, gb what is the reason?
3 October 2026
Reply from Lyca Mobile FR
Hello,
We regret the discrepancy with your data allowance. Please contact us via private message so we can review your case together and assist you as quickly as possible.
The Lyca Mobile Team
Hello
Hello. I am very satisfied to the response of the lyca team. The only problem is the speed of internet . I am in Clermont Ferrand in France. The speed is so low especially during night.
2 October 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re delighted to know that you’re satisfied with your Lyca Mobile experience.
The Lyca Mobile Team
Good service
2 October 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re delighted to know that you’re satisfied with your Lyca Mobile experience.
The Lyca Mobile Team
Bro I did « renouvellement automatic « …
Bro I did « renouvellement automatic « but that shit didn’t went and to do another forfaits its a pain in the ass, make the stuff easier
1 October 2026
Reply from Lyca Mobile FR
Hello,
We regret the difficulties you experienced with the automatic renewal and purchasing another plan. Please contact us via private message so we can review your case together and help you as quickly as possible.
The Lyca Mobile Team
good
good
i am long time with lycamobile very very good service and net wark
we are verry happy with lyca france thanks to lycamobile famile
2 October 2026
Reply from Lyca Mobile FR
Bonjour,
Thank you for your loyalty and kind feedback! We’re delighted to know that you’re happy with our service and network.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
We really appreciate your kind words! It’s wonderful to know that you had such a positive experience with our service and assistance.
Have a lovely day 😊
The Lyca Mobile Team
Lyca is good but registration is my…
Lyca is good but registration is my name but some time come to illégal call more than
1 October 2026
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your feedback. We’re pleased to hear that you are satisfied with Lyca Mobile. Regarding the unwanted calls, we invite you to contact us via private message so that we can review your situation together and assist you as quickly as possible.
L’équipe Lyca Mobile
It’s not friendly to English speakers
It’s not friendly to English speakers
I can not find the new mobile number
It’s very hard to follow
30 September 2026
Reply from Lyca Mobile FR
Hello,
You can easily check your Lyca Mobile number by dialing *132# from your phone. We hope this helps you find the information you need more easily.
If you need any further assistance, please contact us via private message on Facebook so we can review your situation together and assist you as quickly as possible.
The Lyca Mobile Team
It was a good conversation and the…
It was a good conversation and the agent's explanations were helpful. Good customer service.
28 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your positive feedback! We’re pleased to know that you found the assistance clear and helpful. It’s great to hear that your interaction with our customer service met your expectations.
Wishing you a great day 😊
The Lyca Mobile Team
It was great syed
30 September 2026
Reply from Lyca Mobile FR
Hello,
We truly appreciate your kind feedback! We’re delighted to know that you had a great experience with our service. Your satisfaction means a lot to us.
Enjoy the rest of your day 😊
The Lyca Mobile Team
There are 51 countries to call.
There are 51 countries to call.. why isnt there turkey.. there are a lot of turkish people using lycamobile
30 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your suggestion. We understand your request regarding calls to Turkey and appreciate you taking the time to share your feedback. We will pass your suggestion on to the relevant team for consideration.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
We're happy to know that you found everything you needed with Lyca Mobile. Thank you for sharing your positive experience with us!
Wishing you a wonderful day 😊
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Nous aimerions comprendre ce qui bloque l’activation de votre ligne. Contactez-nous en message privé sur Facebook afin que nous puissions examiner votre situation ensemble et vous aider à trouver une solution le plus rapidement possible.
L’équipe Lyca Mobile
Terrible mobile data connection
Unfortunately, I've never ever experienced worse connection than the mobile data I have in Paris through Lyca Mobile. I used to have the same SIM card in Nice for 2 months, and recently used it in the Netherlands and the connection was perfect. I have already contacted Lyca about my terrible mobile data connection in Paris, they have sent me configuration settings that didn't help at all, now they have promised to "work on the quality of service". I used the SIM card for 1 month, and unfortunately had to renew it for one more month because I didn't have options at that moment, but I am super frustrated to pay 10€ for internet that refuses to work. I once spent 40 MINUTES sending a video of 40 SECONDS. I am unable to talk to any of my relatives or friends through WhatsApp, Viber and Telegram, because no one can hear what I'm saying. I have a hard time sending photos and videos, because they take minutesssss to send. I think it's safe to say my nerves have also been damaged during this month of usage. If I wasn't broke I'd change the service provider right now, but I feel bad about that 10€ I payed for this month...
27 September 2026
Reply from Lyca Mobile FR
Hello,
The network difficulties you describe do not reflect the level of service we aim to provide. Lyca Mobile operates on the Bouygues Telecom network, and performance can vary depending on the location and local conditions. Please contact us via private message on Facebook so we can review your situation together and work towards a solution as quickly as possible.
The Lyca Mobile Team
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