Quite hard to understand on on-boarding process. I have to register the physical and esim. I’m not sure which steps were leading to this issue. After activation, it is hard to get any OTP.
Company replied
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Review summary
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Reviews shaping this summary
I paid twice for Lyca Fast Pris 340 SEK but get "No internet You may be out of data from Lycamobile". Doesnt seem possible to get any meaningful support from your chatbot. [edit: it started working j... See more
Company replied
Customer service quality is good, got help quickly. However - when eSIM activated - no calls could have been made, only sms. Vancelled service because of that.
Company replied
Quality of mobile internet was good, but now I'm trying to turn off auto payment. It doesn't work and internet is full of crying people trying to do it. Update: I sent them my number, it didn't hel... See more
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Company details
Written by the company
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Contact info
116 21, Stockholm, United Kingdom
- www.lycamobile.se
2.6
Poor
2k reviews
Asks customers to review
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Hello,
Hello,
I'm writing to request a refund for the 99 SEK data bundle I purchased yesterday.
I originally tried to buy the 79.20 kr plan, but Lycamobile sent me a text message saying I wasn't eligible for it. I then purchased the 99 SEK plan instead. However, my account was charged for both plans.
Could you please refund the 99 SEK charge?
Thank you for your help.
+46764502771
28 July 2026
Reply from Lyca Mobile SE
Dear Customer,
We appreciate you bringing this billing concern to our attention. We understand your frustration with being charged for two plans when you only intended to purchase one.
Lycamobile bundles are set to auto-renew by default to prevent service interruptions. The card used for the initial purchase will also be used for future renewals. However, customers can modify the renewal settings at any time by logging into their Lyca Mobile account.
Please share the Lyca Mobile number to check and initiate refund.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I am using the Fast Pris 99 package
I am using the Fast Pris 99 package. After I used my included 10 GB of data, I purchased (6/30) the 3 GB Surf S add-on only because I needed extra data at that time.
I did not intend to subscribe to a recurring 3 GB package. However, I noticed that Lyca deducted another 69 SEK and activated the 3 GB add-on again automatically again on 7/28.
I would like to know why this add-on was set to renew automatically. I never gave my consent for automatic renewal, and I was not aware that it would continue charging me.
My questions is why the 3 GB Surf S add-on was activated with automatic renewal since I already have a plan package and I do not need any other.
Why not such issue has taken action and refundsince it was made without my clear consent.
28 July 2026
Reply from Lyca Mobile SE
Dear Customer,
We appreciate you taking the time to share your experience with us regarding the 3 GB Surf S add-on. We understand your concern about the automatic renewal and the unexpected charge. We will assist with this concern,
Lycamobile bundles are set to auto-renew by default to prevent service interruptions. The card used for the initial purchase will also be used for future renewals. However, customers can modify the renewal settings at any time by logging into their Lyca Mobile account.
Please share the Lyca Mobile number so that we check and do the needful.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Muhammad Zahir,
Feedback like yours tells us we are moving in the right direction to deliver top-tier value to you.
We truly appreciate your trust and support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Customer service quality is good but calls not working
Customer service quality is good, got help quickly. However - when eSIM activated - no calls could have been made, only sms. Vancelled service because of that.
26 July 2026
Reply from Lyca Mobile SE
Dear Santa,
We appreciate your feedback regarding the eSIM activation. We are truly sorry to hear that you experienced issues with making calls, and we understand your frustration. We are always working to improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
incompetent representative
incompetent representative. will no longer continue with Lyca and will also recommend others not to subscribe with lyca. worst of the worst
27 July 2026
Reply from Lyca Mobile SE
Dear Customer,
We're truly sorry to hear about your frustrating experience with our representative. We value your feedback and are actively reviewing our service to prevent similar situations.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Rafiullah,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I bought a fast pris plan 10Gbfrom…
I bought a fast pris plan 10Gbfrom 99kr.yesterday .and not showing anywhere.Today recharge with 50 kr.still I can't call anywhere.cannot call to customer services.
27 July 2026
Reply from Lyca Mobile SE
Dear Ranjit,
We're sorry to hear about the trouble you're experiencing with your plan and calls. We understand your frustration and are looking into this immediately.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Customer,
We appreciate you sharing your experience. We are sorry to hear about the signal issue you encountered with data roaming. We are looking into this.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Hi Artur,
We're so happy to hear you found the process easy and enjoyable! Thank you for your wonderful feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Easy to activate and affordable
24 July 2026
Reply from Lyca Mobile SE
Hi Goutham Reddy,
We're so glad you found our service easy to activate and affordable. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It did not work as suggested
It did not work as suggested. Also on responding i didn’t get a immediate reply on the same day.
24 July 2026
Reply from Lyca Mobile SE
Dear Sony Saju,
We understand your concern that the suggested steps did not resolve the issue and that you did not receive a timely response. We apologize for the inconvenience caused.
Please share your Lyca Mobile number and details of the issue via our private channel so we can review your case and provide further assistance.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Absolute scam
Absolute scam! I signed up for a 30 day esim that I was sure was no auto renewal but they sneakily charged me every month for the last few months before I noticed.
Don't use this company.
24 July 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Craig Hamilton,
We understand your concern regarding the auto-renewal charges and apologize for any confusion or inconvenience caused.
Please share your Lyca Mobile number and account details via our private channel so we can review your plan settings, check the charges, and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Just taking money nothing working no…
Just taking money nothing working no internet no calls no messages
24 July 2026
Reply from Lyca Mobile SE
Dear Customer,
I’m sorry to hear that you're being charged but are unable to use your services, including internet, calls, and text messages. I understand how frustrating this must be.
I have sent you an E-Mail with further details for a thorough investigation.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Customer,
I’m sorry to hear that you’re unable to swap your eSIM. I understand how frustrating this can be.
I have sent you an email with further details for a thorough investigation.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Mehdi,
Feedback like yours tells us we are moving in the right direction to deliver top-tier value to you.
We truly appreciate your trust and support.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Venkata Lakshmi,
We are delighted to hear that you received such excellent guidance and found exactly what you were looking for. Thank you for sharing your positive experience!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Customer,
We're so glad you had a positive experience with us and we appreciate your kind words! We look forward to welcoming you back again soon.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Riaz Syed Anwar,
Connecting you to what matters most, and at a fantastic price, is exactly why we do this.
Thank you for choosing us over the rest!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Amir Hussain,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bilal helped me to swap my number
20 July 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Customer,
We're so glad to hear our team provided excellent assistance with your number swap! Thank you for sharing your positive experience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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