Lyft Reviews 8,543

Ordered a Lyft to be picked up at the airport Delta by door 4. The driver texted he was there but couldn't find me. I kept sending him messages explaining exactly where I was but he never showed up. 11:50 p.m. I had to call my neighbor to pick me up. There were tons of Uber and Lyft drivers there picking up passengers, Garry you should lose your job.

For the fees, they get a 0-1.
I reserved a ride from N.Seattle to Seatac Airport. The estimate was $97. I expected half that.

Traffic was horrible. It usually takes 30-35 min. The trip took 55 min due to multiple accidents.
The bill was $262 including tip, due to "extra time".NEVER SGAIN!

The driver was slow and cautious, but polite, and spoke barely any English. Yeah, no small talk. I had 2 more Lyft rides that were way cheaper and shorter. Only 1 driver spoke English.

By comparison, the Sounder train charges $1-3 for a trip to the airport. Lesson learned.

One of the worst service. Rude and unprofessional drivers

Tried them for 3 months, not satisfied as I had several issues from the get go, with charging me cancellation fees despite me cancelling my ride over two hours before my scheduled ride. Now they are cancelling my future scheduled confirmed rides staying it was an error and failing to offer the same fair or a discount to offset the difference of $6 between rides. Lyft is ripping me off

Fair stealer

We have a disabled son who is mentally and physically challenged and unfortunately used this service. It came out of my check book. He had a very expensive cell phone on him and the driver navigated him off the ride and then the cell phone was gone. We used T MOBILE 's find my and located at an apartment complex which we assume to be the address of the driver. SAID HE DIDNT have it. Company SAYS they cannot give out any information or help. THESE ARE CROOKS!

I had a trip the other day. From the beginning of it he was just very unprofessional. When he got the call he didn’t move for 5 mins until I asked him to cancel since I observed he wasn’t coming, we waited extra time and when we arrived at the destination he put us out with luggage on a four lane road in the middle of the street on the opposite side the our destination and informed request to make a u turn or go around for a safer exit. When I reached out to customer service all I was offered was an apology perhaps I should have gotten run over for a better solution. I feel at least I should get a partial refund or credit for a future ride but this how they show they care I guess. Thank you for almost getting hit by a car we appreciate your business. I will for sure not be using this app

I ordered a lyft ride to the airport and the driver damaged my luggage with very serious scratches, dont know what he had in the rear but must of been very rough, its a hard shell exterior. Contacted their customer setvice and their responce was their insurance doesnt cover that. Wow! I couldnt believe that, they could care less. And they still charged me. If thats not corrupt and criminal I dont know what is. Makes me want to go back to taxis. Beware people.

We were two couples taking a ride from Calgary airport to our homes. I requested a ride with Lyft and one stop over. It was offered for $63 after a flash sale discount of $10. Upon completing the ride I added a $7 tip expecting to be charged a total of $70. However the total bill came at $80. I contacted the customer service three times with the request to honor the original discounted fare offer, but they insisted that the fare was charged correctly. I sent them the screen shots of my CC account with the same as advertised, i.e. $63, authorized pending payment, but simply ignored it. I wish I took the Uber. DON'T TRUST LYFT AND STAY AWAY FROM THEM!

As usual these companies are money hungry and services are subpar. I pay monthly for a price lock and I swear the services have gotten worst. Longer wait times and the price just keeps increasing. only good for occasional use

I’m really disappointed with my recent Lyft experience. I traveled less than 10 miles and ended up paying over $40, which feels extremely overpriced for such a short trip. I chose the “Wait & Save” option thinking it would be more affordable, but that didn’t seem to make any difference in the final cost.

At this point, I’m seriously considering switching back to Uber, since their prices have been more reasonable in my experience. Lyft used to be competitive, but this ride just didn’t feel worth the price at all.

Lyft charged me a late fee for a ride that never arrived to pick me up at my location. The map clearly showed that the driver was nowhere near my pick up location I provided. I have screenshots to prove it. They still charged me a late fee even after I disputed it. They need to improve the app and return my money 😤.

My experience Riding and Driving with Lyft has been consistently unsatisfactory and at times alarming. This review is a measured, factual appraisal intended for prospective users.

Operational and Customer Service Deficiencies: Lyft’s customer service apparatus exhibits a pattern of inadequate responsiveness, deficient investigative practice, and poor communication. In multiple instances, agents issued cursory reimbursements without soliciting or documenting material fact(s), thereby forgoing any meaningful inquiry into reported incidents. Such perfunctory resolutions convey institutional and difference and undermine confidence in lyft’s complaint-resolution protocols.

Prioritization and Policy Concerns: Lyft’s operational posture appears to prioritize passenger interest over the rights and safety of its contracted drivers. This purported preference is not only inequitable, but also incoherent in practice; numerous passenger experiences I observed or encountered were themselves below acceptable standards of professionalism and safety.

Safety and Respect Issues: During my time with Lyft, I experienced recurrent disrespect, racial discrimination, sexual harassment and explicit threats, among other serious incidents. These episodes raised legitimate personal safety concerns and were frequently minimized, dismissed or otherwise obscured by customer service representatives rather than investigated with the seriousness they warranted. The pattern includes demeaning conduct toward drivers, racially charged interactions, unwanted sexual advances or comments and direct threats to personal safety. Lyft’s response to these matters was often limited to transactional remedies rather than substantive fact-finding or protective measures, which is unacceptable for a platform that purports to safeguard both drivers and passengers.

Communication and Human Decency: Lyft’s representatives often demonstrated an alarming lack of empathy, common sense, and basic decency. Communication was frequently opaque, unhelpful and devoid of the professional courtesy one would expect from a consumer-facing enterprise. This deficit in human centered service exacerbates the operational and safety concerns described above.

Conclusion: My tenure with Lyft revealed systemic shortcomings in safety oversight, customer service competency and equitable treatment of drivers and passengers alike. Prospective drivers and riders please exercise caution, document all incident meticulously and insist upon substantive investigative follow-through when safety and/or conduct issues arise. Lyft would benefit from instituting transparent investigative protocols, enhanced agent training in de-escalation/fact gathering, and enforceable standards that protect both drivers and passengers.

Rating: 1 OUT OF 5 — significant operational and safety concerns.

I had to delete my Lyft account after 2x the driver parked across the street from my pick up destination. They then proceeded to tell me I was late and they were waiting for me when in fact I was looking for them. I was charged a wait time fee. My app tell me the driver is here..I find them across the street and they tell me I am late. Both times the driver scolded me for them having to wait for me. Never never again! I will walk or ride my bike from now on. I asked also to be picked up by female drivers but I always get creepy cranky men! Worst service ever. I felt unsafe with these drivers!

I hate this company the Lyft drivers are sad and sorry a Lyft driver just stole my phone tonight and refusing to give it back. His name Mohamed and he's a thief so please be careful I've been texting him from my Ipad sense he dropped me off to get my phone and he just stopped responding. All I want is my phone

I was recently suspended for 12 hours after refusing a ride that exceeded the legal passenger limit. At pickup, there were 5 passengers (4 children and 1 adult), while my vehicle only has 4 seatbelts available for passengers.

For safety and legal reasons, I declined the ride. The rider even mentioned that she regularly fits all 4 children in the back seat, which raises serious safety concerns.

Instead of supporting drivers who follow the law, Lyft penalized me.

I contacted support to explain the situation, but they failed to properly review the case or provide a meaningful response.

Drivers should not be punished for prioritizing safety and complying with regulations. Until Lyft improves its support system and policies, this is a major concern for both drivers and passengers.

horrible, absolutely horrible

Three very annoying experiences, all related to the app. I am in a sling, so I can't drive. Needed a Lyft to the physio and one home from the grocery store in the same small strip mall. All store fronts in the mall have the same address.

1. Pick up at home
I live in a complex of 126 townhouses. App won't allow you to input unit or apartment numbers (really?!). I put the unit in the instructions to the driver. App notified me that driver was waiting for me and that there are fees for late pickup. Driver texted me for my unit number. He never got any instructions. He suggested messaging the driver directly next time.

2. Pick up at grocery store

App didn't even give me option of instructions. I texted the driver that I am waiting in front of Longos. App informs me again that driver is waiting for me. I'm about to text driver again when he calls me. He is parked in front of Shoppers Drug Mart. I tell him I am at Longos and to please just keep driving. He insists he is at the right address and that I need to come to him. I have a frggin cart full of groceries and one arm in a sling! I walk to his car. He opens the trunk but lets me move all the groceries. I then had to walk back to return the cart! (He did unload the bags for me at home, though)

3. Trying to give feedback.

Everything is AI. You can only choose from a list of specific issues. Nothing about the app or addresses. Nothing about instructions not being passed on to drivers. There is no way to just leave a comment. You can say that you had "an unpleasant experience," but I would have had to identify the driver, and I didnt know if it would allow me to elaborate or just get the driver in trouble. The address thing isn't the fault of the drivers.

I tried leaving a message at @asklyft on X. They respond with an apology and as me to DM them. The "send us a private message" button doesn't work.

NEVER AGAIN!

Lyft’s deactivation system is not built on safety—it’s built on opacity, lack of accountability, and what appears to be a deliberate avoidance of due process.

I was permanently removed from the platform over an alleged “unsafe driving report.” No trip details were provided. No evidence was shared. No opportunity to respond. Just a generic statement and a “final decision.”

Let’s be precise:
A company with access to GPS data, trip logs, telematics, and ride history chose to rely on an unverified claim—while refusing to disclose or review objective data with the driver involved.

That is not a safety protocol. That is a closed system where the accused is denied even the most basic level of transparency.

What’s more concerning is how standardized this process appears to be:
• Drivers are deactivated based on undisclosed reports
• No meaningful appeal process exists
• Responses are automated and dismissive
• No verifiable evidence is ever presented

At scale, this raises serious questions—not just about fairness, but about whether Lyft is systematically avoiding accountability by design.

I have begun documenting this case in full detail, including all communications and procedural gaps. Situations like this do not exist in isolation—and when patterns emerge across multiple drivers, they tend to attract attention beyond customer support channels.

There is a growing public interest in how gig economy platforms handle deactivations, driver safety, and due process. When decisions directly impact someone’s income with zero transparency, it stops being an internal policy issue and starts becoming a matter worth independent scrutiny.

To drivers:
Understand that you are operating inside a system where decisions can be made against you without evidence being disclosed—and without recourse.

To Lyft:
If your processes cannot withstand transparency, then the issue is not with the drivers—it’s with the system itself.

My account is on hold to use lyft.
Trying to find out why on hold and could not get anywhere. I am happy now that I deleted the app
and start ubering.