For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service today from the Lyle and Scott team with emails resolving my inquiry over a parcel I had problems sending it back because I think I’d messed up doing the return details. They... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
This is not my first time of writing a review for Lyle and Scott. And my views haven't changed since. Love the brand and love getting a bargain whilst they have sales. Items wear well and don't disc... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was fine
From very beginning to end, my problem has been solved very efficiently and professionel.
18 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Kadir,
Thank you for taking the time to leave us a fantastic 5 star review.
We’re very pleased to hear that your experience with us was smooth from start to finish and that your issue was handled efficiently and professionally. Providing a seamless and supportive service is always our goal, so it’s great to know this was reflected in your experience.
We truly appreciate your feedback and your support.
Kind regards,
Customer Support
Lyle & Scott
Top service
Very fast responses, very nice treatment and finally very successful solved!
18 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Natàlia,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you experienced such a high level of service from our team. It’s great to know that you received quick responses, were treated with care, and that your query was successfully resolved.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
Customer Support
Lyle & Scott
Reply from Lyle & Scott
Hello Kim,
Thank you for your wonderful 5 star review.
We’re so pleased to hear that you found our team helpful and informative during your experience with us. Providing clear and useful support is something we always aim for, so it’s great to know we met your expectations.
We really appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Exzellent Customer Service
Exzellent Customer Service
Questions were anderes promptly And the Problem was resolutes qickly
DHL lost the Package and I received a replacement quickly
Many thanks to Michael from the Customer service
4 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Luca,
Thank you very much for your fantastic 5 star review.
We are delighted to hear that you had such a positive experience with our Customer Service team. It’s great to know that your questions were answered promptly and that your issue was resolved quickly, especially following the difficulty with the lost parcel.
We’re particularly pleased to hear that Michael was able to assist you and ensure a replacement was arranged without delay. I will be sure to pass your kind comments on to him, as recognition like this means a great deal.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Good customer service team
Good customer service team, very quick responses
16 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Deepan,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you had a positive experience with our customer service team and that you found our responses to be quick and efficient. Providing timely and helpful support is something we always aim for, so it’s great to know this was reflected in your experience.
Thank you for taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Reply from Lyle & Scott
Hello Nico,
Thank you for your excellent 5 star review.
We’re really pleased to hear that you had a great experience with our customer service team. Delivering a high standard of support is something we always strive for, so it’s lovely to know this came across.
We appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
The service was super nice
The service was super nice! Very kind and problem solved in a fast and nice way!
11 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Alicia,
Thank you very much for your fantastic 5 star review.
We are delighted to hear that you had such a positive experience with our team. It’s wonderful to know that the service you received was kind, helpful and that your issue was resolved quickly.
Your feedback means a great deal to us and we truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support
Lyle & Scott
Lack of support for manufacturing issues and zero help with spare parts
I have been using Lyle & Scott products for a long time, but my recent experience with their customer service regarding a manufacturing defect was extremely disappointing.
I bought a brand-new Heat Reactive Shell Jacke, which is not a cheap buy, and a button fell off almost immediately. Since there were no spare buttons included with the tags, I contacted support simply asking to buy or receive a replacement button to maintain the original look of a premium item.
I provided everything they asked for: photos of the jacket, inner care labels, barcodes, and style codes. However, instead of providing a solution, the support team (Tracey) simply walked away from the problem. Because the item was purchased through a local marketplace (even though it was brand new and sealed), I was told to "ask the seller for a refund." This is a completely impractical suggestion for a private sale and felt like a brush-off.
I was ready to purchase the spare part myself, but the company offered no way to do so and essentially left me alone with a damaged product. As a result, I am now forced to use mismatched, non-original hardware because the brand refuses to support its own products once they leave an official store.
Great clothes, but if anything goes wrong, do not expect any help from their "Customer Care."
6 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Andrii,
Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience and the frustration caused regarding your Jacket.
We completely understand how disappointing it must be to experience an issue with a new item, particularly when it concerns the quality or finish of the product. While our warranty and replacement process is linked to items purchased through authorised retailers, we appreciate that this situation has been frustrating for you, especially as you were simply looking to obtain a replacement button.
Please be assured that your feedback has been noted and will be shared with the relevant team, as comments like yours are important in helping us review and improve our processes and customer experience.
We are sorry again that this situation has left you feeling disappointed and we appreciate you bringing it to our attention.
Kind regards,
Customer Support
Lyle & Scott
Quick response very helpful 🙂
11 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Siobhan,
Thank you for leaving us a fantastic 5 star review.
We’re very pleased to hear that you received a quick response and found our team helpful when assisting you. Providing prompt and supportive service is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
I was already a fan of the Lyle&Scott…
I was already a fan of the Lyle&Scott brand, but after my contact with the Customer Care Support Team, I am even more so. Micheal provided me with excellent assistance!
6 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Rene,
Thank you very much for your fantastic 5 star review.
We are delighted to hear that you were already a fan of the Lyle & Scott brand and that your recent experience with our Customer Care team made your impression even stronger. It’s wonderful to know that Micheal was able to provide you with excellent assistance and support.
I will be sure to pass your kind comments on to Micheal, as feedback like this is always greatly appreciated.
Thank you again for taking the time to share your experience and for your continued support of Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
helpful customer support
I had good experiences with the Customer Support via E mail and got my replacement quickly.
27 February 2026
Unprompted review
Reply from Lyle & Scott
Hello David,
Thank you for taking the time to leave us a wonderful 5 star review.
We are very pleased to hear that you had a positive experience with our Customer Support team via email. It’s great to know that we were able to assist you promptly and arrange your replacement quickly.
Your feedback is greatly appreciated, and we’re glad we could resolve this for you smoothly.
Thank you again for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Quick response,
Quick response,
Very knowledgeable staff.
Question answered precisely.
5 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Phil,
Thank you very much for your 5 star review.
We are delighted to hear that you received a quick response and that our team was able to assist you with clear and accurate information. It is great to know that your question was answered precisely and that you found our staff knowledgeable and helpful.
We really appreciate you taking the time to share your experience and your kind feedback.
Kind regards,
Customer Support
Lyle & Scott
I am still waiting to know about my…
I am still waiting to know about my parcel
5 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Rino,
Thank you for taking the time to share your feedback. We are very sorry to hear that you are still waiting for an update regarding your parcel.
This is certainly not the experience we want for our customers, and we understand how frustrating it can be when you are awaiting information about your order. Our Customer Support team would be more than happy to look into this for you and provide an update.
Please contact us at your convenience with your order details so we can investigate this further and assist you as quickly as possible.
Kind regards,
Customer Support
Lyle & Scott
The support is breathtakingly good
The support is breathtakingly good. Very nice staff and really very goal-oriented.
3 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Matthias,
Thank you very much for taking the time to leave us such a wonderful 5 star review.
We are delighted to hear that you found our support to be so helpful and that our team made such a positive impression. It is especially great to know that our staff were friendly and focused on resolving your query efficiently.
Feedback like this is always greatly appreciated, and I will be sure to share your kind comments with the team.
Thank you again for choosing Lyle & Scott and for sharing your experience.
Kind regards,
Customer Support
Lyle & Scott
Reply from Lyle & Scott
Hello Finn,
Thank you for taking the time to leave us a wonderful 5 star review.
We are very pleased to hear that you had such a positive experience with our support team. Our goal is always to provide friendly and helpful assistance, so it is great to know that our team was able to deliver this for you.
Your feedback is greatly appreciated and will be shared with the team.
Thank you again for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Great customer service
4 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Chris,
Thank you very much for your fantastic 5 star review.
We are delighted to hear that you had a great experience with our customer service team. Providing helpful and efficient support is very important to us, so it is wonderful to know that this was reflected in your experience.
We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
My complaint was dealt with
My complaint was dealt with, quickly, efficiently and with an outcome that was satisfactory
23 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Donna,
Thank you very much for your 5 star review. We are delighted to hear that your complaint was handled quickly and efficiently, and that the outcome was satisfactory for you.
While we are sorry that you needed to raise a concern in the first place, it is reassuring to know that our team was able to resolve the matter in a way that met your expectations. Providing fair and timely resolutions is extremely important to us at Lyle & Scott.
We truly appreciate you taking the time to share your experience and your feedback means a great deal to the team.
Kind regards,
Customer Support
Lyle and Scott
I spoke with Tracey about my order and…
I spoke with Tracey about my order and I have to say that she was very polite straight forward and explained everything she was very helpful and I received my parcel edit: Thank you Lyle and Scott for your reply and I have to take the time to tell you that We (my partner and I) love you clothes very good clothing and real value for money as you get years of wear out of each product.
26 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Sarah,
Thank you very much for your fantastic 5 star review. We are so pleased to hear about your positive experience when speaking with Tracey regarding your order.
It is wonderful to know that she was polite, clear in her explanations and able to assist you effectively. We are also glad to hear that your parcel has now been safely received. I will be sure to pass your kind comments on to Tracey, as recognition like this means a great deal.
We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle and Scott
Swift and helpful response from…
Swift and helpful response from Customer Service
27 February 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for your lovely 5 star review. We are delighted to hear that you received a swift and helpful response from our Customer Service team.
Providing prompt and supportive assistance is something we place great importance on at Lyle & Scott, so it is wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback and hope to assist you again in the future.
Kind regards,
Customer Support
Lyle and Scott
Amazing Customer Service
I have bought several items from Lyle & Scott and is generally very good quality , however , having got a new jacket for Christmas one of the zips was faulty and the edge ripped . I contacted customer service with some photos and they were amazing dealing with it , sending out a new jacket , keeping me informed and even checking received ok . In terms of customer service they are top notch 100% recommend.
26 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Jas,
Thank you very much for your fantastic 5 star review and for your continued support of Lyle & Scott. We are delighted to hear that you have consistently found our products to be of good quality.
We are sorry to learn that your new jacket had a fault, especially as it was a Christmas gift, but it is wonderful to know that our customer service team was able to resolve this quickly for you. Ensuring you were kept informed and confirming safe delivery of the replacement are all part of the service we strive to provide.
Your comments about our team being top notch and your recommendation truly mean a great deal to us. Feedback like this is incredibly rewarding and will certainly be shared with everyone involved.
Thank you again for taking the time to share your experience.
Kind regards,
Customer Support
Lyle and Scott
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.