Service og Velfac Doors and Windows - Very Expensive
The invoice does not reflect the hours spend, but the service was great.
I ordered service for my 20 years old Velfac doors and windows in my apartment in Copenhagen.
Two servicemen arrived at my apartment and did a good job, and also informed me how to do it in the future. So far so good.
But the price I received at the invoice, was high. The 1/2 hour service (2 x 1/2 hour) became 3 hours at the invoice plus DKK 1000 for Service car and Materials (Which was oil). The company should change to a more transparant "fix" price policy, instead of making a complete wrong invoice, where you have to pay for transport and parking time for two service men, when they could have send one.
Reply from Lysgaard Vinduer & Døre A/S
Hej Henrik. Tak for din anmeldelse. Som du i din mail oplyste, syntes du det var mange penge for et serviceeftersyn. Det er jeg naturligvis ked af, men omvendt har du jo kendt priser og vilkår før arbejdets udførelse. At du efter arbejdets udførelse gør opmærksom på at det er for dyrt, er naturligvis beklageligt, men jeg ville sætte pris på at du havde oplyst dette inden vi påbegynde arbejdet. Dejligt at høre at du er glad for det udførte arbejde, det er jo trods alt det vigtigste.