Very happy with the service. I didn't really know when my order would arrive but it arrived in three working days. I'm a little nervous to buy shoes online as I can have difficulty getting a good fi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I had an excellent experience through Lyst thanks to Lauren’s amazing customer service. She was friendly, attentive, and went above and beyond to make sure everything was taken care of quickly and s... See more
Company replied
This is a great app, as it is central location via which I can find the products that I am interested in at competitive prices. I have been using it for years now and the only thing I am looking for... See more
Company replied
Very attentive to the need of the customer to have an enjoyable purchasing experience. Not only was I able to find a sold out item, I was followed up with by the customer concierge to ensure my sati... See more
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Company details
About Lyst
Written by the company
From luxury and contemporary to streetwear and emerging labels, Lyst brings together the world’s largest fashion catalog and makes it easier to find exactly what you’re looking for.
Search naturally with AI-powered search, discover similar styles with Lyst Lens, compare prices across thousands of stores, and save your favourite pieces to get alerts when they go on sale or come back in stock.
Contact info
The Minster Building, 21 Mincing Ln, EC3R 7AG, London, United Kingdom
- customercare@ly.st
- www.lyst.com
3.7
Average
4k reviews
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This company invites their customers to review, whether positive or negative
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Ordered the same thing twice
Ordered the same thing twice. Order excepted and within an hour received another email that my order was cancelled without explanation. Will not try again.
12 December 2025
Reply from Lyst
Hey Felice, we’re sorry to hear your order was cancelled!
One of our team members has already assisted you regarding this order. As Lyst is a search platform, we’re unable to confirm the specific reason why Skims cancelled it. However, our agent shared the retailer’s email address so you can reach out to their team directly for more information.
We’re sorry for the inconvenience and hope Skims can provide the clarification you need - Lyst
Prompt and friendly customer service.
The representative response was very prompt, it actually exceeded my expectation.
The response was friendly and very informative and not just a reply.The representative started off with a compassionate apology!
12 December 2025
Unprompted review
Reply from Lyst
Hi Barbara, thanks for your feedback!
We’re really glad to hear that we were able to provide you great assistance and was able to resolve the issue.
Happy Shopping! - Lyst
Reply from Lyst
Hey Esmail, thanks for the awesome feedback!
We're glad to hear Lyst helped you explore different websites and find what you were looking for!
Happy Shopping! - Lyst
Still haven’t received payment back for…
Still haven’t received payment back for cancelled order.
1 December 2025
Reply from Lyst
Hey Hannah,
We can see that your order with Macy's has been cancelled and refunded on the 10th December.
It can take 3-5 working days to reflect back in your account so the latest you should receive this by is Tuesday 16th December.
Hope this helps - Lyst
My experience was great because Lyst is always there for me, to help, untill the resolution of your rpoblem …
My experience was great because Lyst customer team was there beside me since the first email that i send, always trying to help me to resolve my problem.
10 December 2025
Unprompted review
Reply from Lyst
Hey Claudia, thanks for your feedback!
We’re really happy to hear that our customer support team was there for you from the very first message and helped you resolve your issue.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience! - Lyst.
Luis was extremely helpful and informative
Luis responded within a few hours and even checked to see if I could still get the product. He went on to tell me that the same vendor now listed it for more money.
9 December 2025
Unprompted review
Reply from Lyst
Hey there, thank you so much for your kind words!
We're really glad Luis was able to get back to you quickly and provide an update on the item’s availability and pricing.
Happy shopping! - Lyst
I never received my order
I never received my order, nobody send me a mail or message, I sent 3 or 4 mail but nobody can to say me what was the problem with my order
26 November 2025
Unprompted review
Reply from Lyst
Hi Elizabeth,
We’ve been unable to locate your order with any of our partners on Lyst, so this isn't for us.
Please contact the retailer you purchased from directly so they can assist you further. Our customer care team has already provided you with their contact details so you can reach out and resolve this quickly.
Many thanks - Lyst
An enjoyable purchase experience
Very attentive to the need of the customer to have an enjoyable purchasing experience. Not only was I able to find a sold out item, I was followed up with by the customer concierge to ensure my satisfaction in a timely fashion. Even if there is a hiccup Lyst will make sure it is rectified expeditiously, which constitutes good faith in spending hard earned money with lyst in the future. The staff & professionalism is A1! Bravo!
15 October 2025
Unprompted review
Reply from Lyst
Hey Reedah, thank you so much for your thoughtful feedback!
We’re delighted to hear that you had such a positive experience and that our customer concierge team was able to assist you effectively. Your kind words about our staff and service truly mean a lot to us. We’re committed to providing a seamless and enjoyable shopping experience.
We look forward to serving you again in the future- Lyst.
i ordered a certain size they sent the…
i ordered a certain size they sent the wrong size i reached out and told them i ordered this size and they would not let me change size a second after i ordered it i will never order again from them
3 December 2025
Reply from Lyst
Hey Bennie,
We’re really sorry to hear about your experience, we completely understand how frustrating it is to receive the wrong size.
Just to clarify, Lyst doesn’t ship items directly, but we’re here to assist you with returning the item. I can see that one of our team members has already reached out and will refund the shipping cost once your return is successfully processed.
We truly apologize for what happened and really appreciate you sharing your feedback. We’ve reached out to you to make sure you get the help you need.
Looking forward to your response. Lyst
The ABSOLUTE worst experience I’ve EVER…
The ABSOLUTE worst experience I’ve EVER had ordering a product online. This was the 1st order I’ve EVER ordered from LYST and the last. I clearly order an Alabama hoodie which you refer to in this email and was sent an Oklahoma hoodie. They were available on several sites but after my screwed up order they are no longer available. I have cancer and this was the only thing I wanted for Christmas. Then y’all made it out like it was MY mistake for ordering the only Oklahoma hoodie. This has been a nightmare for spending so much time with emails going back and forth with yall……ABSOLUTELY TERRIBLE EXPERIENCE
29 November 2025
Unprompted review
Reply from Lyst
Hey Bennie, we’re really sorry to hear about what happened!
Just to clarify, Lyst doesn’t ship items directly, but we’re responsible for making sure our partners’ listings are accurate and that orders go smoothly. I can see that one of our team members has already been in touch with you about this issue, and we want you to know we’re continuing to look into it to make things right. Our team will reach out again as soon as possible with an update.
Thank you for sharing your feedback. It truly helps us improve, and we’re committed to providing a better experience moving forward. - Lyst.
Reply from Lyst
Hey there,
Thank you so much for the 5-star review! We’re delighted to hear you found our service prompt and helpful. We really appreciate your support and can’t wait to help you discover your next favorite find on Lyst!
- Lyst
Love what I’ve found thru Lyst!
28 November 2025
Reply from Lyst
Hey there, thanks for the great feedback!
We're really glad to hear you’ve found pieces you love on Lyst.
Happy shopping! - Lyst
I had an excellent experience through…
I had an excellent experience through Lyst thanks to Lauren’s amazing customer service. She was friendly, attentive, and went above and beyond to make sure everything was taken care of quickly and smoothly. Her professionalism and genuine willingness to help made the entire process so much easier. It’s rare to find someone who combines efficiency with such a positive attitude, but Lauren does it effortlessly.
Highly recommend
2 December 2025
Unprompted review
Reply from Lyst
Hey Mr. Worbey, thank you so much for your wonderful review!
We’re thrilled to hear that you had such a great experience and that Lauren was able to make everything smooth and enjoyable for you. She truly embodies the level of service we strive to provide, and your kind words mean a great deal to our team.
We welcome you back soon, happy shopping - Lyst.
The communication was excellent!
The communication was excellent!! I’d definitely buy from Lyst anytime!!
4 December 2025
Unprompted review
Reply from Lyst
Hey Luke,
We love to hear that you'd return to Lyst based on your recent experience!
We welcome you back anytime, happy shopping - Lyst
Found a great bargain!
29 November 2025
Reply from Lyst
Hey Julie, thanks for the great review!
That’s great — we love a good bargain! We’re glad you found a great deal on Lyst.
Happy shopping! - Lyst
Lyst contacted me regarding a concern I…
Lyst contacted me regarding a concern I had with an order. They were most helpful and were able to help me resolve my issue.
29 November 2025
Unprompted review
Reply from Lyst
Hi there, thanks for sharing your experience!
We're so glad to hear that our team was able to help and get everything sorted out for you.
Happy shopping! - Lyst
Great customer service
The customer team go way above and beyond. They were friendly and solved the problem with generosity.
28 November 2025
Unprompted review
Reply from Lyst
Hey there, thanks for the great feedback!
We're really glad to hear that our team was able to support you and resolve your issues.
Happy shopping! - Lyst
Order never received.
I apologize for the oversight. I see the refund, Thank you for getting back to me.
10 September 2025
Unprompted review
Reply from Lyst
Hi Samantha,
We apologise for any misunderstanding. I can see our team previously contacted you to let you know that the item was out of stock and that a refund had been issued. I’ve just followed up with screenshots and the STAN number, which your bank can use to locate the refund.
Please could you check this information and get back to us if you need - we're here to help always!
All the best - Lyst
Lyst is a retailer that will take your…
Lyst is a retailer that will take your order but outsource any returns to the stockist. Not a great shopping experience, may as well just shop with the actual brand shipping the product.
19 November 2025
Reply from Lyst
Hey Simon, thanks for your feedback — we really appreciate you taking the time to share it.
Lyst is a fashion search platform, so while you can discover and purchase items through us, all orders and returns are handled directly by the retailers themselves. We have reached out to you so we can have you assisted further with returning your order.
Looking forward to your response- Lyst.
Lyst are amazing anything I’ve orderd…
Lyst are amazing anything I’ve orderd from them comes in time and highest standard
25 November 2025
Reply from Lyst
Hey Carmel, thanks for the 5 star review!
We're happy to hear that your orders have always arrived on time, and you love using our platform for discovery!
We welcome you back soon, happy shopping - Lyst
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