I reported an issue with one of our environmental cameras at 10:00am, i received a phone call at 12:15 advising situation was resolved. Great Service as always from M247!
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Every service has issues, but what matters is how they solved. M247 did a great job solving mine. After new Leased Line instillation we realised that speed wasn't what it supposed to be. Wit... See more
Company replied
Helena Westall fixed all my problems. She has been essential to me working with M247 over the last couple of months. I've been given incorrect information and even an install was being processed mas... See more
Company replied
Damian & Curtis (engineers) today completed a switch over from our radio line to fibre (including a failover). Brilliant service from both, explained everything and ensured the transition was s... See more
Company replied
Company details
- Telecommunications service provider
- Cloud Computing Service
- Cloud storage service
- Internet Service Provider
- Phone and internet services
About Convergence Group (Wireless) Networks Limited
Written by the company
M247 is a global technology partner specialising in the delivery of cloud, unified communications and connectivity solutions.
Through smarter cloud technology, faster connectivity, and stronger infrastructure we bring together service innovation and robust technology partnerships.
We believe in transforming businesses through intelligent and tailored technological solutions.
VISIT OUR WEBSITE GET IN TOUCH M247: Your technology partner for growthContact info
Turing House, Archway 5, M15 5RL, Manchester, United Kingdom
- 0808 253 6562
- sales@m247.com
- www.m247.com
4.8
Excellent
386 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great work from Ryan and Jordan
Great work from Ryan and Jordan, got our internet up and running no issues, lovely lads
12 February 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Steph,
We really appreciate your kind words about Ryan and Jordan! So glad they got your internet up and running smoothly. Great work from them both!
We will be sure to pass along your feedback.
If you ever need anything else, just let us know.
Thanks again for choosing M247!
Best regards, M247
Friendly and communicative
Damian and Alan were friendly and kept us updated on progress throughout the job.
Good work!
7 February 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Graham,
We really appreciate your kind words about Damian and Alan! It’s great to hear they were friendly, and kept you well-informed throughout the job, great work indeed!
We willl make sure they get your feedback.
If there's anything else we can assist you with, please don’t hesitate to reach out.
Best regards, M247
Great service from start to finish.
Big shout out to Leah in provisioning who kept us informed every step of the order journey.
The guys who did the install today were fantastic, very friendly, knowledgeable and helpful
Thanks Curtis and Ryan you are great ambassadors for your company.
5 February 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Darren,
Thank you for your fantastic feedback and kind words. We truly appreciate you taking the time to share your experience with us. It’s always rewarding to hear that our team is going above and beyond and that you received excellent service from start to finish.
We are delighted that our Delivery Coordinator, Leah, kept you informed throughout your order journey. Her expertise is invaluable, and it’s great to know her support made a difference.
It’s also wonderful to hear that our Field Engineers, Curtis and Ryan, provided exceptional service. Their friendliness, knowledge, and helpfulness clearly left a strong impression, thank you for recognising their efforts. They are indeed great ambassadors for our company.
We’ll be sure to pass your feedback along to Leah, Curtis, and Ryan. Knowing their hard work is appreciated means a great deal to them and to all of us at M247.
Please don’t hesitate to reach out if you need anything further, we are always happy to help.
Thanks again for choosing M247.
Kind regards, M247
Shank was a delight to work with
Shank was a delight to work with - super friendly and helpful!
5 February 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Caitlin,
Thank you for taking the time to share your positive feedback! We are pleased to hear that Shank provided excellent service and made such a positive impression with his friendly and helpful approach.
We’ll be sure to pass along your feedback to him.
If you need any further assistance, please don’t hesitate to reach out.
Thanks for choosing M247!
Best regards, M247
I needed some information about the…
I needed some information about the call diverts . Created a ticket, they responded very promptly, a tech Dave asked if he could call to explain the issue. Called back within a few mins and fully explained my query. Dave isnt alone in providing greate service but this was my most recent dealing with the great support team at M247
4 February 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Mark,
Thank you for your feedback! We are happy to hear about your positive experience with our Advanced Services team. It’s great to know they responded promptly and that Dave called you back within minutes to fully explain your query.
We are so pleased he made such a great impression during your most recent interaction.
Your kind words mean a lot, and we’ll be sure to share them with Dave, he’s a valued member of our team!
If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Thanks again for choosing M247!
Best regards, M247
Terrible Service
We have had numerous outages over the past 6 months which have not been resolved. We cannot run our business with this level of service. I have been trying to close our account for some time now but they are deliberately making it impossible to do so. Apparently I have to sign up to the portal but my request to sign up is being ignored. Not great
16 January 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear India,
Thank you for sharing your feedback on Trustpilot. We sincerely apologise for the service you experienced and any issues you encountered. Your feedback is important to us, and we truly value your business.
Our Customer Care Manager is personally reviewing your case and will be in touch directly to ensure a fair and satisfactory resolution.
We remain committed to improving our service and restoring your trust.
Best regards, M247
Great Service
31 January 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Dan,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear about your positive experience with M247 and that Shankar provided you with great service!
If you ever have any questions or need further assistance, please don’t hesitate to reach out.
We truly appreciate your support and thank you for choosing M247.
Best regards, M247
Veyr good customer service
M247 were proactive advising me that there was a problem with one of my sites even before I knew about it. They have always provided good service in the years that we have used them for our corporate Internet links.
30 January 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hello,
Thank you for your great feedback! We truly appreciate you taking the time to share your thoughts and your positive experience with M247.
It’s great to hear that our team was proactive in identifying an issue with one of your sites before you were even aware of it. We are also delighted that you have consistently received excellent service throughout the years we’ve worked together.
Feedback like yours motivates our team to continue delivering outstanding support!
If you ever need further assistance or have any questions, please don’t hesitate to reach out.
Once again, thank you for your trust in M247.
Kind regards, M247
very satisfied
quick response from Shank and professional support service.
29 January 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi,
Thank you for your review! We are delighted to hear that you had such a positive experience with our Customer Service Advisor, Shank. It's fantastic to know you received a prompt response and professional support.
We have shared your feedback with Shank, and he’s thrilled that his efforts were appreciated, he truly is a great asset to the team!
If you have any further questions or need additional assistance, please don't hesitate to reach out.
Thank you for choosing M247.
Best regards, M247
Moved into M24/7 Data Centre over the weekend
So we moved into M24/7 Data Centre over the weekend and had an issue with the connectivity, Spoke to the service desk (Alex & Cade) who logged the ticket for me and put me in touch with Rob. To my surprise (on a Sunday) Curtis one of the engineers turned up to the DC to look at the issue, Between Rob & Curtis the problem was resolved. I can’t fault the level of service from the above staff who are a credit to M24/7 A++ guys thanks for all your help.
26 January 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Simon,
Thank you for sharing your recent experience with M247. We truly appreciate your positive feedback! It’s fantastic to hear that our Engineers, Alex, Cade, Rob, and Curtis, were able to assist you so effectively with your connectivity issue.
Your kind words will be passed on to the team, and we are thrilled to know you found their service faultless and consider them a credit to M247. A++ effort all around, thank you for recognising their hard work!
Feedback like yours motivates us to continue delivering outstanding support.
Thank you once again for choosing M247. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards, M247
Excellent response from M247
Excellent response from M247, especially Lee Hibbert. Contractors had cut through our internet & we had lost all our coms and gate access. Lee reacted very quickly and very professionally. All back on with a minimum of downtime. Brilliant job Lee, many thanks!
22 January 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Kay,
Thank you for sharing your fantastic feedback!
We are delighted to hear about the excellent service you received from our Field Engineer, Lee Hibbert. It’s great to know that he acted swiftly and professionally, ensuring the issue was resolved with minimal downtime and getting everything back up and running smoothly.
Your kind words will certainly be passed along to Lee.
If you ever require further assistance, please don’t hesitate to reach out. We truly appreciate you choosing M247 and look forward to serving you again in the future.
Best regards, M247
Every service has issues
Every service has issues, but what matters is how they solved.
M247 did a great job solving mine.
After new Leased Line instillation we realised that speed wasn't what it supposed to be.
With "wires only" installation it can be tricky. Many people with other Internet Service providers end up surfing the web trying to connect their routers or solve their issues.
M247 sent engineer on site next day. He took care of everything, truly hands off experience for me.
Now my connection is good as gold.
Definitely would recommend.
16 January 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Serghei
Thank you for your fantastic feedback! We are delighted to hear about your positive experience with M247.
It’s great to know our team ensured a seamless process by dispatching an engineer the very next day to handle everything on-site, providing you with a completely hands-off solution. We are thrilled that your connection is now performing flawlessly and that you are happy with the outcome.
Feedback like yours inspires us to keep delivering exceptional support, and we are grateful to have earned your recommendation.
If you ever need further assistance, please don’t hesitate to get in touch.
Thank you for choosing M247!
Best regards, M247
Ryan and joe radio install
Ryan and Joe done our install of a radio link in Birkenhead just before Christmas and despite time restraints on access to parts of the building they managed to install this same day so we could get the office up and running before the Christmas period.
20 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Sean,
Thank you for sharing your experience with our Field Engineers. We truly value your feedback!
We are thrilled to hear they exceeded your expectations by completing the installation the same day, despite the tight time constraints. It’s wonderful to know they helped get your office up and running before the Christmas period.
Your kind words mean so much to us; we will pass them along to Ryan and Joe!
If you have any further questions or need assistance, please don’t hesitate to get in touch.
Best regards, M247
Moved IPs with ease and confidence
Moved IPs with ease and confidence.
We needed an IP Address space moved from an old service to a new service. M247 communicated well and where very helpful when we made the changes. got though to an engineer to is always helpful.
23 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi David,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with our Connect Support team.
It’s fantastic to hear that our Network Engineer provided excellent customer support for your request to move IP address space from an old service to a new one. We are glad he handled the transition with ease and confidence. It’s also great to know that M247 communicated effectively, was very helpful during the changes, and ensured you got through to an engineer who could assist you promptly.
Hearing that our team is making a positive impact and delivering top-notch customer support is incredibly encouraging!
If you need any further assistance, please don’t hesitate to reach out.
Thank you again for choosing M247.
Kind regards, M247
Flood Damage
Flood Damage
Engineer was prompt took a while to get parts, but otherwise excelent service and the blown companents replace quickly as could expect.
2 January 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Andrew,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that our Field Engineer, Ryan provided you with exceptional support!
We'll be sure to pass on your kind words to him. He is a valued member of our team, and we appreciate his hard work.
Please don't hesitate to contact us if you need any further assistance.
Thanks again for choosing M247.
Best regards, M247
Diagnosing VOIP issues with Craig
We have been working closely with Craig R on resolving an issue with one of our products, the service he has given is amazing. Not only do we feel he understands the technical side but also the most direct way to resolving it with 3rd parties.
If you ever have support from Craig R you will see how amazing the service is.
2 January 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Jimmy,
Thank you for your valuable feedback. We highly appreciate your business and the time you have taken to share your experience.
We are delighted to hear that Craig provided you with such amazing service and support. Your feedback that he effectively understands both the technical complexities and the most efficient path to resolution is invaluable.
We'll be sure to share your positive feedback with Craig.
Should you require any further assistance, please don't hesitate to contact us.
Thank you again for choosing M247.
Best regards, M247
Great support from Adesola.
Great support from Adesola.
Very helpful and patient.
30 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Fred,
Thank you for taking the time to share your feedback with us.
We're thrilled to hear that Adesola provided you with such exceptional support. His helpfulness and patience are truly appreciated.
We'll be sure to pass on your kind words to him.
Please don't hesitate to reach out if you have any further questions or require any assistance.
Thank you again for choosing M247.
Best regards, M247
Zero customer service
Zero customer service. I called in early November to inquire about Line of Sight Internet for one of our clients. I was promised a callback, but that did not happen. I made two further calls, reminding the same agent that I had a client waiting. Finally, today, I received an email saying they could not provide service. If I ran my business with such an apparent lack of interest, I would have no business. Pathetic!
23 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Carl-Darren,
Thank you for taking the time to share your feedback on Trustpilot. We apologise for the inconvenience and frustration caused by the delays in communication regarding your request and the level of service you received.
We are committed to providing exceptional service and understand the importance of clear communication. We sincerely regret that our response fell short of your expectations.
We will continue to investigate this to determine where the communication has fallen in this instance and to mitigate this happening again in the future.
We appreciate you bringing this to our attention.
If you would like to discuss this further, please don't hesitate to contact us at customercare@m247.com.
Kind Regards, M247
Ryan & Curtis were very helpful!!
18 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi,
Thank you for sharing your positive feedback about your recent experience with our Network Engineers, Ryan and Curtis. We are delighted to hear that they were so helpful.
Their commitment to providing excellent support is commendable. We’ll be sure to share your kind words with them.
Please don’t hesitate to contact us if you need anything else.
Kind regards, M247
Bang on job from Curtis and Ryan!
Had Curtis and Ryan down for a job and they made great work of it - would be very happy to have them back on the next job, can’t recommend them more.
18 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Aakash,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience. We are so glad to hear that Curtis and Ryan did a great job and that you'd be happy to have them back for your next job. Your kind words are a testament to their hard work and dedication.
It's clear they take pride in their work, and we're proud to have them on our team!
Your positive feedback will be shared with them directly.
If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing M247.
Kind regards, M247
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