MacPaw Way Ltd. Reviews 3,579

I have been using MacPaw for many years.
Last year I was billed on 12 January and 27 october for the same program !
Now a new bill for 12. January.
Several letter to Paddle about this issue but no answer whatsoever !
When I try to cancel my subscription I got told to "calm down" !
This kind of customer "care" is not acceptable !

I sent an email due to having issues getting into my account. I received a email quickly and when I didn’t follow up after a couple of days, I was sent another email to see if my issue has been resolved.

MacPaw tech support was awesome. It took 2 days to fix the problem but they didn't give up.

Excellent work !!!

Excellent, timely response from Macpaw on a query I had with Cleanmymac. Polina was very helpful and all was resolved excellently. Thank you.

Good communication
Quick response and simple solution to issue

I've had CleanMyMac for a few years now, and it is flawless! It knows how to do what I don't to keep my computer running happily. I don't have to worry about a thing. For some reason, this year, when the subscription renewed, I couldn't get it to run. A quick note to Support and a fast response, but still, no go. It only took about 20 minutes total, and it's back online and running fine. Super Customer Support, and a great product!

I had to jump through hoops to completely delete it and get assistance from ChatGPT

Being a long-time customer of MacPaw with both CleanMyMac and their Setapp Subscription Service - I'm amazed at just HOW BAD their products have gotten and where support has even gone…

MacPaw makes quite a few products but none of them seem to really do what they're intended to. When a feature is introduced in one of their products, you really can't expect it to work. Reaching out to support will result in a gigantic waste of time with either their AI assistant or humans that are actually LESS helpful. Support reps generally seem to have no clue about what the latest release of their software includes, and when you remind them that it's a feature they advertise - they start gaslighting you.

Now assuming you get through to one of them and they realize that MAYBE this is a support issue that needs addressing - they'll have you run their famous "Support Tool" which collects "logs" but ends up collecting personal photos and documents from your desktop and documents folders, zips them up, and asks you to send them to MacPaw. It's literally the definition of MALWARE and now I know why people immediately turn their noses up at MacPaw and CleanMyMac.

Sadly this company seems to have lost their scruples and just wants to push as much AI Slop as they can onto the market to somehow justify their raising subscription fees. The problem is: nobody really wants to pay a subscription to a company that keeps removing software from the catalog.

CleanMyMac is a well-designed macOS utility that performs reliably and as advertised. The interface is clear, system impact is minimal, and maintenance tasks are easy to manage. MacPaw’s support service is responsive, knowledgeable, and efficient, which adds confidence in long-term use of the product.

I have been using McPaw for years on my Mac with no problem. Suddenly I was billed for separate yearly subscriptions in September and October. I contacted them and they keep sending emails in response saying "they haven't had a response from me" on this issue. Totally false. Each inquiry I send takes about a month to get the same response from them, saying the exact same thing. This company used to be fantastic. I just want my refund for the second subscription.

I love how fast the I get a response from the customer representatives. I was sent a resolution to fix my issue and it worked! I'm very happy!

On contacting customer support re a problem the response was extremely quick and a some suggestion to try to correct the issue which I followed and within minuets the issue was corrected.

When I finally got a detailed answer, it was explained very well and satisfied me. What made me take two stars off, is that it took many weeks before I was seriously contacted. (30. Sept to 5. Dec.)

I’ve reached out to MacPaw Support multiple times, and every experience has been excellent. Their team responds quickly, communicates clearly, and resolves issues efficiently. Whether it was my recent request or previous ones, the service has always been fast, professional, and genuinely helpful. Consistent, reliable support like this is rare. highly recommended!

It was a bit complicated, but the support team patiently answered my questions and the problems were resolved. Moreover, the responses arrived quickly.

I am on my 3rd attempt to get my issue resolved. It involves downloading new software and subscription. I have received no response.

It was great after the second communication. Initially I described my problem in the message I sent via your website and got back a generic reply regarding use of CleanMyMac. When I responded by reiterating the issue I was having I immediately got an extremely helpful response back, which I promptly put to use. Thank you.

Customer service resolved a problem with one of their products for me very professionally and quickly.
Thanks Mac Paw for being so efficient

Product works but they make it almost impossible to end the subscription despite numerous emails from me