Ma French Bank Reviews 

3,848
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I find that my French bank is an exceptional account. we can all do it just lacks an overdraft which could be in rivalry with other banks 🏦 like agricultural credit, savings bank. having my account... See more

Company replied

Rated 5 out of 5 stars

Application Top pratique simple utile bref je recommande ma French bank. Utile à l’étranger !

Company replied

Rated 4 out of 5 stars

it is good for small quick payments... i had some problems on paying in the supermarkets, refusing payment and i had to pay cash... that was more times... about 6 to 10 times

Company replied

Rated 4 out of 5 stars

Last time I visit ur bank and was very happy with customers! Everybody was friendly and helped me a lot to solve my problem! I appreciate it!!

Company replied

Company details

  1. Bank

Written by the company

Ma French Bank c’est la banque 100% mobile, avec : ✓ Une ouverture de compte rapide ✓ Une App pour tout gérer ✓ Le suivi d’un compte en temps réel ✓ 0 frais à l’étranger ✓ Des virements par SMS ✓ Le paiement mobile ✓ Une catégorisation automatique de vos dépenses ✓ Des notifications personnalisables ✓ Une cagnotte gratuite en ligne ✓ Un service de partage de dépense et bien plus encore… Le tout pour 2,90€ par mois. Pour ceux qui en veulent plus, optez pour le Compte Idéal pour bénéficier de : + de pouvoir d’achat : avec le Cashback et les Bons d’achat chez des enseignes partenaires. + de liberté : avec un plafond de carte de paiement de 5000€ et des assurances étendues (Voyage / Neige & Montagne / Location de véhicule) + d’engagement solidaire : en soutenant les Fondations Break Poverty et GoodPlanet. Le Compte Idéal est à 6,90€ par mois. En ce moment et jusqu’au 31 mars 2022, profitez des 6 premiers mois à 2,90€. Ma French Bank c’est tous les services d'une banque mobile, simple et pratique pour gérer mieux et profiter plus ! Il y a forcément un compte fait pour vous ! Découvrir : https://www.mafrenchbank.fr/comptes/comparer-personnel.html


Contact info

4.2

Great

TrustScore 4 out of 5

4k reviews

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No recent history of asking for reviews

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4.2

All reviews

(3,848)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Trying to make contact with MFB is…

Trying to make contact with MFB is virtually impossible. I telephoned endless number of times, waited for more than half a an hour - still no response. There is no email address one can use to contact them. Disgusted by the impossibility of making contact, I wanted to close the account. Only way to do it, send informatiion by registered post. A week later, received email confirmation of reception of my letter (no-response email address), stating my account would be closed within a month!! A month, ridiculous. No doubt they just want to be able to make another monthly account charge. KEEP WELL AWAY FROM MFB.

14 November 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour,
Navré pour les difficultés que vous rencontrez nos équipes sont disponibles via Messenger et Twitter pour des informations complémentaires,
Rémy

Rated 5 out of 5 stars

Application très pratique et simple…

Application très pratique et simple d'utilisation

25 September 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour,
Merci pour votre témoignage !
Ravi que vous soyez satisfait des services de Ma French Bank.
Passez une belle journée !
Louis de la French Team

Rated 5 out of 5 stars

Super application très intuitive facile…

Super application très intuitive facile à utiliser utiliser

25 September 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour David,
Merci pour votre témoignage !
Ravi que vous soyez satisfait des services de Ma French Bank.
Passez une belle journée !
Louis de la French Team

Rated 5 out of 5 stars

Parfait

Parfait
Agreablement surprise

24 September 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour,
Merci pour votre témoignage !
Ravi que vous soyez satisfait des services de Ma French Bank.
Passez une belle journée !
Louis de la French Team

Rated 5 out of 5 stars

C et bon le service

24 September 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour Mustapha,
Merci pour votre témoignage !
Ravi que vous soyez satisfait des services de Ma French Bank.
Passez une belle journée !
Louis de la French Team

Rated 1 out of 5 stars

Stay away!

Stay away! Worst bank ever!
I haven't been able to access my money since i open the account, 3 months ago. I never received any of the 3 cards that they supposedly sent me. There was no way i could access my money (they wouldn't allow me to transfer money to my partner or a friend, so that i could have some cash). 1,5 month ago, i sent a letter to close the account. I am still waiting on my money (even though it supposedly should take 30 days). The people at the hotline are completely useless. The only thing they can do is blame whatever is happening on other service providers (the post office for the cards i never received, my email provider for emails i should have received but never did, etc.). If i didn't have a partner, i wouldn't have been able to eat, pay my rent, live my life.

18 August 2021
Unprompted review
Rated 5 out of 5 stars

I wanted to close the account and the…

I wanted to close the account and the staff convinced me that even when I relocate from France I can still use the services.

29 July 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour,

Merci beaucoup pour votre témoignage !

Heureux de vous lire et de vous savoir ravi des services de Ma French Bank.

Bonne journée,
Louis de la French Team

Rated 5 out of 5 stars

Best bank account in my life I'm very…

Best bank account in my life I'm very happy with services and e banking, love MaFrench Bank

23 July 2020
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour Mohammed !
Merci beaucoup pour votre témoignage, c’est toujours un plaisir de savoir que nos utilisateurs sont satisfaits par nos services !
Passez une belle journée !
Delphine de la French Team

Rated 5 out of 5 stars

Franchement simple et efficace tout ce…

Franchement simple et efficace tout ce qu’on attend d’une application !
Bravo

22 July 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour Mounir !
Ravi de vous savoir satisfait des services de Ma French Bank, on vous remercie chaleureusement pour ce commentaire !
Passez une belle journée !
Rémy de la French Team

Rated 5 out of 5 stars

Très content

21 July 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour Dissou,

Merci pour votre témoignage !

Heureux de vous lire et de vous savoir satisfait des services de Ma French Bank.

Bonne journée,
Louis de la French Team

Rated 5 out of 5 stars

Nickel super good

21 July 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour Khaled,

Merci beaucoup pour votre témoignage !

Heureux de vous lire et de vous savoir ravi des services de Ma French Bank.

Bonne journée,
Louis de la French Team

Rated 5 out of 5 stars

Top simple et efficace

21 July 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour,

Merci pour votre témoignage !

Heureux de vous lire et de vous savoir ravie des services de Ma French Bank.

Bonne journée,
Louis de la French Team

Rated 1 out of 5 stars

Votre application ma french banque ca…

Votre application ma french banque ca match pas et je ne arive pas alignmente mon carte depuis le site

21 July 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour Alex,

J'aimerais en savoir plus sur, pour continuer à discuter ensemble, je vous invite à nous contacter sur nos réseaux sociaux, sur Facebook Messenger ? (ici 👉 http://m.me/MaFrenchBank ) ou sur Twitter ? (ici 👉 https://twitter.com/MaFrenchBank).

Merci pour votre témoignage. L’expérience de nos clients nous tient sincèrement à cœur. Nos équipes travaillent quotidiennement pour enrichir notre offre et répondre au mieux à chaque besoin. Nous ferons notre maximum pour vous accompagner.

Bonne journée,
Louis de la French Team

Rated 5 out of 5 stars

Génial..

Génial... On reçoit tout le temps des notifications, application facile d'utilisation... Service clients au top

21 July 2021
Unprompted review
Ma French Bank logo

Reply from Ma French Bank

Bonjour Amandine,

Merci beaucoup pour ce beau témoignage !

Heureux de vous lire et de vous savoir ravie des services de Ma French Bank

Bonne journée,
Louis de la French Team

Rated 1 out of 5 stars

2 mins to open account , 2 months to close

Website looks like its still in testing phase, application is even worse! I never received the card and it took me more than 2 months to close the account (which im not sure if its yet closed). Also, noone speaks english, do not get confused by the english-like name they have .
Pros: The guys in the Messenger are responsive.

16 October 2020
Unprompted review
Rated 1 out of 5 stars

Never ever again

Never ever again! For 6 months and over 7 times asked to get the verification code to start the app. Never received the mail. Support service is nice but no use as the process of sending the codes is not set up properly via recommended letters, not the cheapest simple ones that always get lost.
Hours spent on the phone to explain the situation, even offered to pay myself that recommended letter.

12 June 2020
Unprompted review
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