MagicLinenReviews 

107
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Absolutely fantastic quality and customer service. I recently bought custom tab top curtains. First I ordered a standard pair, and they weren't long enough. So I needed to return them and the retur... See more

Rated 2 out of 5 stars

Product seems nice. Quality is good. Return policy is terrible. I’m trying to return a dress that doesn’t fit. They haven’t respond to my email or answered phone calls. I’m still well within my 30-day... See more

Rated 5 out of 5 stars

Beautiful products and a demonstration that it is possible to be in a fabrics-based business and operate sustainably. We've had their wonderful sheets for years and love them. We just ordered a new se... See more

Rated 5 out of 5 stars

I cannot say enough nice things about this fine group from Lithuania. My first experience with them was their extremely quick response to emails and informative answers to my questions. Next the... See more

Company details

  1. Linen Shop
  2. Bedding Shop
  3. Curtain Maker and Retailer
  4. Kitchen supply shop
  5. Men's clothes shop
  6. Ladies' clothes shop

Written by the company

All of our linen bedding, clothing, kitchen and bath linens, curtains, and blankets are made in a small, family-run studio in Vilnius, Lithuania. Lithuania is one of the three Baltic states located in northern-eastern Europe where linen is deeply rooted in folklore, mythology, and people’s everyday lives. All MagicLinen products are made from OEKO-TEX-certified linen. The certification ensures the human-ecological safety of textile products in all stages of production (raw materials and fibers, yarns, fabrics, and end products). Products that are OEKO-TEX certified are absent of allergenic dyes, pesticides, heavy metals, and other harmful substances. The certification is voluntary and must be updated annually. At MagicLinen, we specialize in made-to-order linen clothing and custom-size home textiles, handcrafted with a focus on sustainability and longevity. We firmly believe in the power of taking small steps toward building a more positive textile and fashion industry. That's why we are transparent about our unwavering commitment to the planet. From carefully sourcing materials to the meticulous craftsmanship of each item, we strive to make a positive impact every step of the way. We also take pride in our partnership with environmentally friendly packaging suppliers, as we actively work to reduce plastic waste. Our mailers are made from corn starch and PBAT, a bio-based polymer, ensuring they leave behind no damaging residues when they break down. By choosing MagicLinen, you not only support sustainable practices but also contribute to a healthier planet.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(107)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best linen ever!

I had the best experience with Magic Linen from ordering to receiving the item! They are responsive and answered my questions, and when FedEx messed up they even shipped a replacement at no extra charge! The items arrived within 4 days. The team at Magic Linen go above and beyond for their customers and are incredibly kind and patient. I will definitely order more items from them!

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Magic Linen bedding is wonderful

Magic Linen bedding is wonderful, beautifully made and well worth the investment. Once you sleep in linen you’ll never want to sleep in anything else. Customer service is tops at Magic Linen, ordering, shipping, and returns are easy, excellent and timely communication. Highly recommend!

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful beautiful linens

Beautiful beautiful linens! They are always professional and efficient with customer service and product. Easy checkout. Also very fast delivery. Highly recommended merchant!

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Ordered a pair of white shorts and top. The color of the shorts didn't match the website and they decided to ship out a new pair, while letting me keep the first pair. Truly a company that cares about customer satisfaction!

18 October 2023
Unprompted review
Rated 5 out of 5 stars

A truly unique leap of faith...

I decided to take a chance with my initial purchase of a Queen size duvet cover, that I decided to get 2 additional ones within minutes of watching their video of the production and care their seamstress showed in the creation of these beautiful linen duvets. Okay, maybe I was slightly feeling whimsical and I needed to believe that this company would not disappoint me; I've not had a great deal of luck in finding something in the stores or Amazon and was extremely hesitant about any company that was so far away from the western part of Canada where I live. Magic Linen was more than gracious in their correspondence with me and before too long the production process began and I was wondering how long it would take. It wasn't more than five days later; with a tracking number provided, that I received my first duvet; having been already in stock and it was stunning! I mean seriously! It was simply beautiful work that the seamstress did on this duvet cover and I immediately washed it so I could sleep with it that very night. Oh my god did I sleep well. I cannot believe that I could have missed out on having this in my life because I didn't take that leap of faith. The other 2 are on there way across the globe 🌎 and will be here in a few days and I can't wait to show them off to my family. Please never hesitate with this company; they are fabulous beyond words and the quality of their Linen is simply magical...

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Great quality!

While I really love the quality of magiclinen, it was Kornelija who helped tremendously in my decision making. She knows their product line very well and is a major asset to the team!

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Best Linen ever

Best Linen ever! from the colours, the softness, the customer support this is truly an amazing company. I will only buy my linen from them from now on.

10 July 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love everything I got from…

Absolutely love everything I got from Magic Linen. I definitely need to get the shorts in more colors, and the bandeau is soo cute, I need it in more colors too. I also got a bandana that is perfect!! I got my husband a long sleep button down, and he loves it too. Highly recommend!!

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Magic Linen - Superb Quality and Excellently Made Linen Clothes...

Magic Linen has absolutely the Most Superb Quality and Excellently Made Linen Clothing we have ever found. Their clothes are soft, comfortable and beautifully made. Over the last 4 years we have purchased All our linen clothing from Magic Linen and would go nowhere else. Their Customer Service is also excellent & responsive - always willing to exchange or return and answer any questions.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful and well made

The curtain and kitchen towels are beautiful! Colors are as shown. Customer service was excellent! I’m super happy with my purchase….thank you!!

5 July 2023
Unprompted review
Rated 1 out of 5 stars

Fishing Stuff happening at Magic Linen

The buttons came off after 8 months and the ties in the corner broke. I went to write a review and they don’t allow people to write reviews. The customer service rep was like oh I’m not sure how to do that can we call you back? Literally all their reviews are fake. Why can’t I find the spot to write my review on the product I bought?

The company wouldn’t even send me some replacement ties, thread, and some buttons to sew on myself. They sent me a 20% off coupon to repurchase their product. That’s hilarious

29 May 2023
Unprompted review
Rated 3 out of 5 stars

While these sheets are very pretty ( I…

While these sheets are very pretty ( I got a custom sized sham), there is NO way to sleep on them because the linen is so scratchy. I tried everything they said to soften them…..soaking them in baking soda, soaking them in vinegar, etc. washed them at least 10 times but they are still so scratchy they gave me a rash on my face. They seem to be drapery quality….not a soft linen that would be used for linens or clothing. I’m very disappointed and would not recommend these to anyone wanting to sleep with them. They were good with making me what I wanted, in the size I wanted, but the quality is just not there. It’s really too bad.

1 November 2021
Unprompted review
Rated 1 out of 5 stars

If you like feeling of sand paper on…

If you like feeling of sand paper on your skin then these are the sheets for you. Slept horribly with these sheets which makes me feel that these sheets are horrendously over priced for what they offer in comfort. I wouldn't recommend buying them.

25 April 2021
Unprompted review
MagicLinen logo

Reply from MagicLinen

Dear Ian,

Thanks for your honest review. I am really sorry to hear that the sheets don't meet your expectations. We really value your feedback which is very important for us as it helps us to improve our products and grow as a brand.

Linen sheets tend to be a bit unpleasant and scratchy when they are used for the first time. However, softness improves each time after washing and using them. You may try washing them with mild detergent and natural softeners and see if the quality improves. Alternatively, please be aware that we are always happy to accept the items back as a return or exchange them for any other products from our shop. Our brand offers 30 days of sleep trial and you can return even used bedding if you feel not satisfied with it.



I would appreciate it if you can get back to me when you can so we could solve this situation for you asap.


Kind regards

Rated 5 out of 5 stars

Fantastic

High-quality linen clothing. Absolutely beautiful! Very happy with my purchase. Will order again in the future. Excellent carrier service.

7 August 2020
Unprompted review
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