Magnet Kitchens Reviews 

14,008
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,822 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable throughout the entire kitchen design process, ensuring every small detail is carefully planned out. Many consumers also love their new kitchens, praising the wonderful quality of the products, beautiful colours, and smooth, professional installation. Some reviewers were not happy with the customer service, mentioning unhelpful branch managers and a complete lack of support after delivery. A few people also experienced frustrating issues with damaged product quality, chipped paintwork, and significantly delayed assistance from the local branch teams.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, knowledgeable, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professional and knowledgeable... See more

Product

Reviewers mention positive feedback about product, praising the gorgeous colours, gorgeous quality, and... See more

Customer service

Consumers find customer service to be positive, frequently praising helpful staff members who provide... See more

Quality

People report positive experiences with quality, expressing high satisfaction and delight with the gorgeous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very positive experience with Magnet from the 1st time we walked through the door. All staff were helpful and ready to answer any questions we had. Ella become our direct contact and helped u... See more

Company replied

Rated 5 out of 5 stars

Ella Dyminski my contact at Magnet Guiseley has been very helpful all the way through the process of getting my lovely kitchen. She helped me decide which style and colour of units I wanted and produc... See more

Company replied

Rated 5 out of 5 stars

Dom Ambrose was most efficient and business like when he came to our house to measure up. We visited the showroom the same afternoon to see on screen the plan. Dom had taken on board everything we ask... See more

Company replied

Rated 5 out of 5 stars

We used the Bromborough Branch of Magnet and found the staff very helpful. Susan Saunders was our kitchen designer and did excellent design. All the units were complete and arrived on time. Her advi... See more

Company replied


Company details

  1. Kitchen supply shop
  2. Interior designer
  3. Kitchen Furniture Shop
  4. Kitchen Renovator

Written by the company

At Magnet, we've been bringing kitchen visions to life for over 100 years, combining award-winning design, expert craftsmanship and dedicated service to create kitchens made to be lived in. Every customer works with a dedicated Magnet Designer who takes the time to understand their home, lifestyle and budget, guiding them from design through to delivery and working alongside their installer to make the journey as seamless as possible. Our kitchens are built to last, backed by FIRA Gold accreditation for over 30 years, a lifetime guarantee on our pre-built cabinets, and multiple Ideal Home awards recognising our design expertise. We're proud of the trust our customers place in us, and every review helps us continue to improve the experience we deliver.

Designed to last. Guaranteed for life.

Our commitment doesn't end when your kitchen is installed. From our lifetime cabinet guarantee to our unique one-year aftercare visit, we're with you every step of the way.

We build kitchens to be lived in, which is why every pre-built Magnet cabinet is backed by a lifetime guarantee for complete peace of mind. If you've chosen our installation service, your journey doesn't stop once your kitchen is complete. As part of the Magnet Experience, we'll invite you to arrange a complimentary home visit one year after installation, giving our team the opportunity to make sure everything is performing exactly as it should. It's all part of our commitment to creating kitchens that are built to last and a service that's designed around you.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14k reviews

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4.5

All reviews

(14,008)

1,804 reviews in the last 12 months

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Lucia

Rated 5 out of 5 stars

Kitchen Designer Lucia

We have been under the care and expert guidance of Lucia Kostelnik at the Sevenoaks branch of Magnet Kitchens, and we couldn't be happier with the experience.

Lucia has been incredibly helpful, proactive, and kind throughout our kitchen design journey from day one. Her artistic talent really shone when we needed advice on colour schemes and ensuring that everything worked together beautifully, both aesthetically and functionally.

She has kept us informed every step of the way with regular calls and emails, and her communication and attention to detail have been outstanding. It's clear that she genuinely cares about her clients and takes great pride in her work.

We cannot wait to see the finished result and would highly recommend Lucia to anyone planning a new kitchen. Thank you for making the process such an enjoyable experience!

29 April 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

Hi!

We're so pleased to hear that your kitchen design journey has been such a positive experience! It's wonderful to know that our team provided expert guidance and proactive support, making the process enjoyable. We truly appreciate your recommendation and can't wait for you to see the finished result!

Molly
Magnet

Rated 5 out of 5 stars

Magnet Sevenoaks Designer Lucia Kostelnik

We were very impressed with the layout of Magnet Sevenoaks. Easy to walk round and see lots of different units, appliances and work tops. Meeting with Lucia Kostelnik and her time spent with us advising about the design and layout of our new kitchen. We felt that nothing was too much trouble for her and we were both very impressed with her knowledge and professionalism. So now looking forward to our lovely new kitchen!

12 May 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

Hello David,

We're so pleased you were impressed with the layout of our showroom and found it easy to explore. We're glad our team member provided excellent advice and professionalism. We hope you enjoy your new kitchen!

Molly
Magnet

Rated 5 out of 5 stars

Magnet Kitchen and Lucia Kostelnik Excellent Service

Magnet Kitchen Sevenoaks and our designer Lucia Kostelnik in particular. An excellent experience from our initial meeting to the kitchen final design and ordering process. The design and attention Lucia gave us was exceptional. The kitchen is now complete and is all that we hoped it would be.

28 April 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

Hello Patrick,

We're delighted to hear about your excellent experience from initial meeting to final design and ordering. It's wonderful that the attention given was exceptional and your kitchen is everything you hoped for. Thank you for your feedback!

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Amazing Design

It has been a great pleasure to work with Lucia Kostelnik – Magnet Sevenoaks on the detailed design of our new Magnet kitchen. She was prepared to work collaboratively with my wife and me to turn our dreams into reality.
The outcome is amazing, and we love spending quality time together in our new kitchen.

7 June 2025
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

Hi Simon,

We're delighted to hear about your positive experience with our team. It's wonderful that we could help turn your dreams into reality, and that you love your new kitchen. Thank you for your feedback!

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Fantastic kitchen, fantastic service

We are delighted with our new kitchen from Magnet in Sevenoaks. Our designer, Lucia Kostelnik, was fantastic, really professional, friendly, and proactive. She listened and responded to our views, and solved a number of design problems we encountered really creatively. She constantly went the extra mile to ensure we got what we wanted. Communications with the Magnet delivery team were also excellent - they called when they said they would and provided really clear instructions and explanations about what to expect. The product quality is first class, and at a very fair price. We would highly recommend Magnet and in particular Lucia and her colleagues at Sevenoaks. Thank you!

2 May 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

Hi!

We appreciate you sharing your experience with us. We're happy to hear that our designer was professional, friendly, and proactive, creatively solving design problems. It's great to know communications with our delivery team met your expectations and that you find the product quality first class.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

We experienced a firsts class service…

We experienced a firsts class service from Magnet Kitchens in Sevenoaks . From initial chats to final decision-making and order, Lucia Kostelnik was helpful, professional, understanding and proactive at all times.
We were well supported and informed by her throughout the process and now look forward to installation day which is coming up soon. Thank you Lucia.

20 April 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

Hey Nicky,

We're happy to hear about your positive experience with our Sevenoaks team. It's great to know that you found the service helpful, professional, understanding, and proactive, and that you feel well-supported. Thank you for your feedback!

Molly
Magnet

Rated 5 out of 5 stars

Magnet Otford

After looking around locally at other kitchen suppliers we visited Magnet at Otford and were immediately impressed with their showroom displays. Lucia took over our order and took us through the process of visiting our home, designing the kitchen with us giving is improved ideas on our choices which we went on to include in the final plans. Lucia was always available to see us in person or talk through changes whenever required.
Magnet were also very helpful regarding storing the new kitchen locally before our fitter delivered on to our home.

1 September 2025
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

Hey Richard,

We're delighted you were impressed with our showroom displays and that Lucia guided you through the design process, offering improved ideas for your kitchen. We appreciate that they were available to discuss changes and that we could assist with storing your new kitchen.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Magnet Sevenoaks Kitchen Expert

Having narrowed our choice of kitchen suppliers down to two companies it was a toss up which one we would choose … and then we came across Lucia Kostelnik, Kitchen Designer at Magnet Kitchens, and our decision was made.
Lucia has a wealth of experience, is full of ideas and enthusiasm and her attention to detail is second to none. She made the whole process from start to finish simple and straightforward, and my wife and I are absolutely delighted with the finished product, our new kitchen Is exactly as we had wished for.

We have no hesitation in recommending Magnet if you are in the market for a new kitchen, and strongly suggest you try to get Lucia working as your advisor …, you won’t regret it!

30 March 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

Hey Paul,

We're happy to hear that you had a positive experience with our kitchen designer. It's wonderful to know that her expertise and attention to detail made the process simple and straightforward for you, and that you are delighted with your new kitchen. We appreciate your recommendation!

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

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