Magnific Reviews 

my premium + subscription was renewed with missing credits. I contacted the support team, but no answers. I asked for a refound on paypal (of the missing credits only, about 10$), and then they suspended my account...

I paid for a plan in December, and my plan is showing FREE, i have a PREMIUM account, paid ANUAL!! Your support are not helping me and my team will take legal actions if this misunderstanding is not solved. I HAVE A PAID ANUAL PLAN AND MY PLAN IS SHOWING FREE!i will sure take this further if my problem and my account don´t show premium in short time. Fuckass support.

This service engages in fraudulent financial practices. Initially, they offer a specific pricing plan that promises "unlimited" access to their services.
However, immediately after receiving payment, they abruptly alter the terms of this "unlimited" access—rendering it impossible to work effectively within the "unlimited" tier. They disable simultaneous generation capabilities, claiming that "your usage is too active." Furthermore, they make the "unlimited" generation process unbearably slow. Meanwhile, their support team offers nothing but excuses, all of which ultimately boil down to a single objective: pressuring you to purchase additional generation credits.

Never purchase services from this website. Never provide them with your bank card details (they constantly attempt to charge you amounts far exceeding what is contractually owed).

I’ve been a Premium Plus user for a while, and my current subscription is around 10,350 PKR/month (~37 USD). Everything was working completely fine back when it was still under Freepik.

But today I got a call from my bank saying that Magnific attempted TWO different charges on my card:

First attempt: around 66,000 PKR (~235 USD)
Second attempt: around 42,000 PKR (~150 USD)

Both transactions were declined because I didn’t have enough balance in my account.

Honestly, this is extremely concerning and disappointing. My actual monthly plan is nowhere near those amounts, so why is the system trying to charge me 3X–6X more than my subscription?

And the scary part is: if I had enough money in my account, those payments might have gone through without me even realizing it at first. I would have seriously regretted that.

I don’t know if this is a billing bug, payment system issue, or something else after the transition from Freepik to Magnific, but this really damaged my trust in the platform.

Has this happened to anyone else recently?

We moved to the annual plan this afternoon. In the evening, we suddenly got an email saying that the subscription had ended and we were locked out. They put us on the free plan, and we moved from the Pro monthly plan to the Pro annual plan, which is their highest paid plan.

Now that we are on the free plan, we do not have premium support, so we are stuck here at work, waiting for them to get back to us by email.

Ever since the company was acquired by Magnific, production has slowed down dramatically. Before, even when the unlimited limit was reached, up to 6 videos could run simultaneously in the queue. Now it constantly throws errors and arbitrarily limits you to 2 at a time. To make it worse, it occasionally displays messages saying Kling is overloaded and suggests using other tools which is absurd. They raised prices while degrading the service. The platform is in a terrible state right now, practically unusable. The site crashes throughout the day, slows to a crawl, and sometimes tabs become completely unresponsive. For these reasons I am cancelling my subscription and looking for alternatives.

I don't care about your bot response. Fix the system. What I used to finish in 1 hour now takes an entire day.

This thing is becoming a legitimate scam. There is nothing 'magnific' about this platform. You pay the subscription but you don't know what you are buying, they are not transparent at all. When asking how many fast gens there are for Premium+, this is the answer that I got: Speed on Unlimited varies with demand and how much volume is going through your account. It still works, generations just take longer when usage is high. Credits are full speed any time and your plan includes them, that’s the fastest way to work when you need it consistent. DM us your email support if you want us to take a look.
I am pretty sure this is against the EU law, but I will have a proper look into this and will report then.

Lately, a slow gen for on image was about 10 minutes on average for NB2.

The support is almost non existent, with a reply 48-72 hours after you make the enquiry.

They completely destroyed the platform. Everything is extremely low quality, takes ages and 80% of the time doesn't work at all, yet they take your money. SCAM

I have payed for a anual subscription plan at 23th of March 2026, I have used the plan for a few days and at 29th of March my account got switched back to free without any reason. I have tried to reach the support multiple times but not a single word for a week already. I am really furstrated of this situation as I was counting on the servrice for my work and it's not just I lost the benefits of my subscription but also I lost days of the plan it's self. My latest case I have opened is 01616939...............

They slowed down the unlimited generations so much it's practically unusuable right now. Freepk/Magnific is not a good option for anyone who relies on it for work.

Company removed unlimited GPT 1.5 from my plan BEFORE MY BILLING CYCLE RENEWS. They didn't honor the agreement for the month. I paid for 1 month of unlimited usage and they removed it mid cycle.

Agent Mao from customer support is the most useless person I have ever dealt with. He doesn't read your emails properly and keeps spamming templated replies and closes the ticket without a resolution or alternative offers.

Since Freepik rebranded into Magnific, the platform has gone noticeably downhill. What used to feel like an accessible, creator-friendly service is now heavily monetized and restrictive.

The biggest issue is the shift to a credit-based system. Even on a €45/month plan, you’re not getting real “unlimited” access—you’re just buying into a pool of credits that disappear fast. Generating higher-quality images eats through them quickly, making the subscription feel misleading.

And the free tier? Practically useless. With only ~1K low-tier (“nano”) generations, it’s hard to create anything meaningful. What can you realistically do with that if you’re trying to work seriously?

Overall, it feels like a bait-and-switch: what was marketed as flexible and powerful is now locked behind aggressive credit limits. Not worth it anymore—there are better alternatives out there.

Browsing Magnific is genuinely enjoyable—the site is packed with stunning visuals across a wide range of styles, themes, and formats. Whether you’re looking for something specific or just exploring for inspiration, there’s plenty to discover.

Unlimited is a lie, they use credits no matter what. will chargeback via bank if they don't offer a refund. their customer support think people are stupid and give patronising answers, a company like this will not succeed.

It changed from Freepik, which was already bad. I cannot believe that I paid 1 yr in advance for the premium sub. It's simply most of the time not working. It has cost me more than what it has given me so far. Regret my purchase.

First of all, do not pay any fees or take any action; it is neither possible to reach the support team nor are the actions performed correct. Even though I provided the prompt, it gives meaningless responses and produces absurd videos; it absolutely does not work as they claim. Despite writing multiple times, it is not effective; I regret it. Young friends, do not pay any fees or sign up; do not be foolish like me. I want my terrible

For Freepik or Magnific (whatever they’re called now, the client doesn’t matter), they did a brand refresh without notifying premium paying users and of course I’ve lost the passwords and user linked to the account. Naturally, contacting support only leads to automated replies that don’t actually solve the issue. New name, same terrible service!

I upgraded from the Essential plan to the Premium plan, but instead of only charging me for the upgrade, I was charged for both plans. I tried contacting customer support, but it doesn’t seem like there’s any human support available. The AI chatbot created a support case, but I still haven’t received any response or refund.

Please don’t ask me to email support, as I’ve already done that. Overall, this has been a very unpleasant customer support experience.

Freepik launched with enough promise to earn loyalty. It didn't keep it. My annual subscription was set to expire on 29 April 2026. It was terminated on 28 April, one day early, with over 500,000 credits still in my account. This is not a rounding error. This is a billing discrepancy, and one I raised directly with their support team, to no reply.

In the hours I spent trying to exhaust those remaining credits, I noticed that Google Veo 3 and Seedance 2.0 were both generating errors for quite a few hours of the day. Whether by coincidence or design, the platform's most capable tools became inaccessible precisely when I needed them most.

I agree, I should have used my credits steadily across the year. But I held off because the features, frankly, weren't there yet. Even today, character consistency on native Gemini 3.1 Flash Image outperforms what Freepik delivers after considerable effort. I waited, the platform improved, they added genuinely useful features and a training academy, and then my subscription ended (a day early) before I could meaningfully use any of it.

I was a subscriber before their latest investment round. Every time their feedback prompt appeared, I responded honestly. That kind of customer deserves, at minimum, a reply to a complaint email. Freepik sent none.

What makes all this worse is that unlimited features of their Premium+ tier have been rolled back, functionality capped, AND Premium+ pricing increased. The pattern is familiar. The answer is straightforward: find an alternative and do so before they find another creative way to shorten your billing cycle.

Update: As noted, this is about ending the contract early, not about the carry over of any credits.

I can't use my subscription. I've validated my subscription with a personalized email, and reached the main menu. When I've disconnected my browser and came back, it asked me to sign in again. Since I've not been prompt to create a password, I've asked a reset password. I'm not getting the link and therefore can't setup my password.
I contacted support 2 times and each time it's an automatic response email explaining me how to reset password by asking reset email!!!!
I'm blocked and can't use my subscription.