Magnific Reviews 

2,756
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 324 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the platform a valuable professional tool, appreciating its extensive library of assets, diverse styles, and features like motion transfer and image generation. Reviewers frequently praise the website's clean interface and ease of use, with long-term users noting its positive evolution for creative projects and graphic design. However, some reviewers were not happy with customer service, citing unhelpful support and subscription issues like unrecognized premium status or unexpected charges. Additionally, a few people experienced technical glitches, slow performance, or unsatisfactory output quality, especially with AI generation and search results.

What people talk about most

User experience

Users describe ambiguous interactions with the platform's user experience, with many praising its robustness,... See more

Product

Consumers find the product to be ambiguous, with many praising its AI image generation capabilities,... See more

Subscription

People report ambiguous experiences with subscription, with some expressing satisfaction and plans to renew,... See more

Website

Reviewers highlight ambiguous aspects of the website, with some customers praising its improvements and... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My account no longer shows as premium, even though I made the annual payment on March 4, 2026.

Company replied

Rated 3 out of 5 stars

Yesterday I payed Premium subscription, and I could barely use it. Today i received an email announcing my suscription ended! WTF?? After a few days, they answered and refunded my payment...

Company replied

Rated 4 out of 5 stars

I would like to use paid models as Assistant! Now it gives me experience like early LLM chats. I need models like, Chat GPT, Gemini etc.

Rated 4 out of 5 stars

Great browser software for AI products, along with stock content, but the auto-purchase is extremely shady and I feel borderline illegal in the states. Make sure you tick it off and are aware of any a... See more


Company details

  1. Software company
  2. Film and Video Producer
  3. Photo Restoration Service
  4. Video editing service
  5. Video production service

Written by the company

Magnific (formerly Freepik) is an AI creative platform built for professional teams and individual creators. Founded in 2010, it now reaches over 100 million monthly visits and more than 1 million paid subscribers. The platform integrates AI tools for image, video, and audio creation, with precision camera and lighting controls, 3D environments, exclusive upscaling technology, and a library of 250M+ creative assets. Its collaborative canvas, Spaces, supports end-to-end team production without losing precision or brand consistency. Magnific serves enterprise marketing teams, creative studios, production agencies, and independent professionals worldwide.


Contact info

3.3

Average

TrustScore 3.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(2,756)

453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the library and AI tools

I love the photo and vector library - free and premium. And I use the AI tools to change the background or things (like faces) in pictures and photos. I have been using Magnific (originally Freepik) for years.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer support

Terrible customer support. Can’t even provide an invoice.

3 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Rosanna! Invoices are available for downloading them in your profile page, and also our CS team is happy to provide them if you can't download them from the site. If you let us know your ticket number we will review what happened. Thanks!

Rated 1 out of 5 stars

This is a crap app

This is a crap app. It is incapable of following a simple prompt. It changes settings constantly after beginning to create. And, complaining is a useless waste of time. The assistant analyzes the mistakes, apologizes and promises to fix the problem, but it never does. The only thing it does extremely well is gobble up credits.

3 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Joseph, can you please let us know if you contacted CS in order to ask for help, and if you did, can you please share your ticket number? we will be happy to assist you to get better results for your prompts!

Rated 5 out of 5 stars

I’ve been using Magnific Tool for a…

I’ve been using Magnific Tool for a while now and sobrang worth it siya for me. The subscription is reasonable like considering all the features you get especially if you’re using it regularly for work or content.

What I like most is how it provides a reliable solution to tasks that usually take a lot of time. Mas naging efficient yung workflow ko and the results are consistently good. Their service is also impressive. The platform is easy to use updates are helpful and whenever I needed assistance the support was responsive and professional.

Uhm overall if you’re looking for a tool that’s easy to use saves time and delivers quality results I definitely recommend giving Magnific Tool a try. Sulit ang subscription 🙌

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Unlimited Generations = Scam

I cannot advise strongly enough against this platform.

If you are looking for a reliable source of generations across different AI models, this is not it.

Their subscriptions are marketed as including "unlimited" generations. In reality, after just one week of a one-month plan, using the service entirely by hand to create the images I needed for my work, they blocked my account from generating anything further without credits.

When I contacted support to dispute the decision, they refused to tell me why my account had been restricted, only surfacing general claims. Instead of an explanation, the only response was that I could still use paid credits. So having already paid for a premium "unlimited" subscription, I am now being asked to pay again, one week into the month, for access that was advertised as included and has since been removed without any justification.

I am raising a formal dispute over the charge with my bank and am reviewing my legal options from here.

Save yourself the money and the frustration. Stay well clear.

2 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Jeppe, that sounds like you infringed our Fair use policy, but if you tell us your ticket number we will be happy to review your case in case there was some kind of error with your usage pattern! Thanks.

Rated 5 out of 5 stars

Magnific AI has really surprised me

Magnific AI has really surprised me. It’s a very powerful tool for enhancing and upscaling images, with natural-looking, high-quality results. The interface is easy to use and it saves a lot of time on visual work. Highly recommended for creators, designers, and professionals who work with graphic content.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

nice ai image generator

nice ai image generator, can't complain.
Joined last month to the sub and they have been adding new features that help us for creatives at the agency. Fair subscription vs others we have tried..

2 July 2026
Unprompted review
Rated 1 out of 5 stars

after freepik was taken over by…

after freepik was taken over by magnific, photos look really low quality. And by that I dont mean resolution, I mean creativity/artistic.

1 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Rene, did you contact CS in order to provide the link to the image? We are happy to review any image you think is damaged. Thanks!

Rated 1 out of 5 stars

Probably the worst customer service…

Probably the worst customer service I've ever experienced for an SaaS product. The AI used up all my credits without my knowledge and I have all the proof to prove it. Sent it all to the customer service agent and it's been 8 days and they still "investigating". My credits are depleted and there is not option to top up. The only way is to upgrade your membership. Terrible

23 June 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Resh, we would be happy to investigate what happened, please share your ticket number and we will review it! Thanks!

Rated 1 out of 5 stars

I tried to try their image background…

I tried to try their image background remover after the first try the second try they tried to charge me when I hit their limit don't use this website

29 June 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, D Will, we are not sure of the problem you are describing, we do not charge free users, but if you want to be more specific will be happy to help!

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