Clear communication
Enquiries are clearly and promptly dealt with.
A range of relevant and helpful information is provided in the regular bulletins.
15 February 2017
Unprompted review
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Company details
Contact info
The Riverside Centre, Riverside Court, Pride Park, DE24 8HY, Derby
- 0300 302 0017
- info@mahabbanetwork.com
- www.mahabbanetwork.com
3.9
Great
10 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Biblical connection!
Mahabba is the way for every church to connect with the harvest field in our communities, according to Acts 17:25-27.
23 December 2016
Unprompted review
Reply from Mahabba Network
Thanks for your encouragement, Syd!
Simon - Mahabba Network
info@mahabbanetwork.com
0300 302 0017
Took a while ...
It took me absolutely ages to get a response. But when I did it was helpful. Cheers.
21 December 2016
Unprompted review
Reply from Mahabba Network
Thanks for getting back to us, Bob, and sorry it took a long time for you to get a response.
Mahabba is very fortunate to be driven by passionate volunteers on the ground, who are connecting and sharing Jesus with Muslims.
However, the downside is that they can get extremely busy and totally focused on the task in hand!
We are aware that we need to do better at helping new enquirers get the best response from local Mahabba groups, so are working on this area.
Thanks again for underlining this area for improvement, but glad to hear that the answer you got was helpful!
Simon - Mahabba Network
info@mahabbanetwork.com
0300 302 0017
Speedy reply to enquiry
I was impressed with the speedy reply I received but disappointed that despite having my contact details passed to her the leader of my local Mahabba group has still not contacted me. Not the fault of Mahabba Network.
21 December 2016
Unprompted review
Reply from Mahabba Network
Thanks for your feedback, Pauline.
I'm glad that you felt that the initial response was quick enough. However, we are working hard to facilitate better communications with local Mahabba groups.
Please see my comment here: https://uk.trustpilot.com/reviews/585a8e6f73a4bb03e8d6dd15
Thanks again for contacting Mahabba.
Simon - Mahabba Network
info@mahabbanetwork.com
0300 302 0017
Missing link
Needed a link to document sorted out on a newsletter. It was added within a day of my enquiry. Super efficient!
21 December 2016
Unprompted review
Reply from Mahabba Network
Thanks, Georgina!
Query
I asked when there will be a local prayer meeting in Glasgow, but have not received a substantive answer as yet, nor any information on a repeat of an introductory course.
Marcus McCullough
20 December 2016
Unprompted review
Reply from Mahabba Network
Dear Marcus,
Firstly, many thanks for leaving your feedback - it may not always be what we want to hear, but you are helping Mahabba to improve.
In terms of your contact with the group in Glasgow, I will reopen your ticket (#327) and see whether we can get some follow up for you.
Lastly, I'm sorry that we have not met your expectations on this occasion, but hope that we can improve that score for next time!
All good wishes,
Simon - Mahabba Network
info@mahabbanetwork.com
0300 302 0017
Getting a response from a local group.
Frustrating experience. Waiting to hear whether, or not, a contact has been made.
The review has ben activated on assumptions not yet tested.
20 December 2016
Unprompted review
Reply from Mahabba Network
Dear Duncan,
Firstly, many thanks for leaving your feedback - it may not always be what we want to hear, but you are helping Mahabba to improve.
In terms of your contact with the local group, your last message mentioned that you had received e-mail contact.
However, I will reopen your ticket and see whether we can get some follow up for you.
Lastly, I'm sorry that you have had a frustrating experience on this occasion, but hope that we can improve that score for next time!
All good wishes,
Simon - Mahabba Network
info@mahabbanetwork.com
0300 302 0017
Reply from Mahabba Network
Very happy to help at any time, Ally Beth.
Excellent Friendship First Course
Challenging, friendly and led by an excellent course tutor.
20 December 2016
Unprompted review
Reply from Mahabba Network
I hope that it bears fruit with your Muslim friends, Steven!
Reply from Mahabba Network
You're very welcome - feel free to contact us at any point.
Simon - Mahabba Network
info@mahabbanetwork.com
0300 302 0017
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