MAINGEAR Reviews 

This is my second PC from maingear both have been great. 2 minor issues both times maingear responded quickly neither issue was their fault.

Aaron is the best technical support I've ever had. He was so nice, thoughtful, helped answer every question I had - stayed on with me until all problems were solved. He was a 100/10 - this company is amazing if people like him work there.

Buying a custom PC can feel a little overwhelming, but their team made the process easy and gave me confidence that I was making the right choice.
The system itself is excellent. The build quality is clean, the performance is exactly what I was hoping for, and everything arrived well-packed and ready to go. You can tell there is real attention to detail in how these PCs are assembled and tested.
What stood out most was the customer experience. Any questions I had were answered clearly, and the team was helpful without making me feel rushed or brushed off. It felt like they actually cared about making sure I was happy with the system, not just completing a sale.
Overall, I’m really happy

My experience with Maingear was excellent from the very beginning. Their website is excellent, answered the questions I had and I was able to configure the PC of my dreams. Lou Z in sales was very helpful as well, answering my questions and helping me through the ordering process.

The build time was reasonable. The computer was built, tested and stressed for stability, which I appreciated. The machine was very well packed and arrived in perfect condition.

My computer is a custom APEX Rush, which has liquid cooling. I chose the clear acrylic tubing and red coolant. It looks amazing with the multitude of RGB LED lights all over the case and fans. It  is an absolute beauty and I love it.

The machine is fast, powerful and reliable. I feel relieved that the technical support is available to answer questions and troubleshoot in case there are any issues.

So, overall, a great experience with MAINGEAR: the website, the staff, the product and the technical support. I would recommend Maingear to anyone looking for a quality computer, great service and a variety of price points.

Its a second gaming PC I bought at Maingear (1st one back in 2001, 11k$ value). Maingear is a true PC systems beast and its staff is very professional. Thank you very much for everything, looking forward to more various PC equipment in stock!!!

Outstanding experience with MAINGEAR from start to finish. The ordering process was smooth, the custom gaming PC build quality is excellent, and the system arrived looking clean, professionally assembled, and ready to perform. The system is top level; I could not be more satisfied!! Everything from the cable management to the premium components shows real attention to detail, and the performance has been fast, stable, and exactly what I hoped for in a high-end desktop computer. The customer support team was helpful, knowledgeable, and easy to work with, which made the whole experience feel personal and reliable. I would highly recommend MAINGEAR to anyone looking for a custom PC, gaming computer, workstation, or performance desktop backed by great service and expert craftsmanship.

Shipping was super fast and the packaging was more than sufficient. Setting everything up was a breeze and customer service was quick to respond and incredibly helpful when I had a follow-up question.

I've been very impressed with the quality of the computer so far and have not run into any issues.

I would definitely recommend MAINGEAR for a pre-build!

Decent, but a dead stick of ram. Also on 96gb of ram the speed was incorrectly provisioned (too high for an amd chip) causing a 4hr headache trying to fix myself.

Now i have 48gb and a ram stick next to my desk. Otherwise, decent. Certainly was not tested by maingear, didnt even start / post half the time.

I placed an order for a msi MPG 341CQR QD-OLED X36 through this website. Most other locations have it listed at $899.99-949.99, but they had it listed for $1099.99 on their site. I took the concession of the price because many other locations were sold out. The order was placed and confirmed by the 7th. On the 11th, I received an email that they actually didn't have the monitor in stock and would not likely have it to ship until the end of June.

I expressed my frustration at them taking the money without confirming stock and mentioned that the inflated cost was first perceived as being them placing a premium on having stock, which I was begrudgingly okay with. They were very unhelpful and basically hyped up the fact that they were offering a refund as if it was anything other than the legal requirement for not being able to provide the item they sold in a timely manner. I asked them if they would provide anything else as a form of restitution for the opportunity cost of tying up over a thousand dollars and they again just repeated they'd be refunding the order promptly.

Insane level of apathy to have as a company that proports itself as being customer centered.

Edit:

The reply is full of lies. I have an email received on the 8th that CLEARLY states the order was processed and placed in the shipment queue. If you don't have people working on the weekends, that's totally fine. Just don't confirm an order by system if you require a person is there to manually review.

After you found out you didn't have the item, you also didn't immediately refund me. You offered me the option to wait until the end of June for this item's shipment. I prompted the refund and expressed my frustration. There was no real attempt to make up for poor business practices and the offer of the refund did not address that I missed out on a sale that could have happened with another retailer because I stopped actively looking. The reply is more of the same, low accountability and tons of excuses.

I purchased the MG-1 to upgrade an old setup and I could not be happier. The computer runs amazing for gaming, streaming, and work. I did have a few issues setting up 2 other devices to the set up but the customer service was great and was able to walk me through fixing everything. I will be getting my other computer setup upgraded with Maingear for sure.

I sent the sales team an email and a call before I pulled the trigger on purchasing my new PC. They were extremely helpful while helping me navigate what my options were for payment. They were quick to get answers for me whenever I had questions even after the new PC arrived. 10/10 customer service 10/10 build quality on the new preconfigured computer.

I’ve purchased multiple systems from MAINGEAR, and they have consistently provided a great experience. Shipping has always been fast, packaging has been excellent, and their team replies to emails promptly. Their customer service is truly best in class, and as long as they continue to operate this way, they’ll keep my business.

Great company with terrific service! I ordered a Chenbro case from their Outlet section and couldn't be more pleased with it.

2020, that was the year that I decided that building PC's for myself was no longer something I really wanted to do but did I need a new one, heck yes I did. After several weeks of looking at local and external vendors, I finally picked Maingear. The reasons were many but thats not really what this review is about. It's bout customer service in a world where customer service generally sucks and these fine folks did not suck. In fact, since my first convo with them, they've answered question after question, helped me when RAM died(2 years later) and recently(5 years later) helped me figure out why upgrading wasn't working to Win 11. Literally 5 years after I purchased their product, they're still helping. I definitely didn't buy an extended warranty but they're still answering emails and genuinely helping more than the helpdesk at work does. Yes, do I wish they were Canadian, and that they were local so I could send them timmies as a thank you but they're the nicest folks to work with and I sincerely thank them for continuing to work with me and making my life as a consumer easier. Their products are great, the sales guy was great, the product has been great and thankfully the service has been par none, which in other words, great. Thanks MainGear!

PROS:
Shipping was pretty fast and there were no delays. Packaging was quality and sturdy, everything arrived in tact. The pre-build desktop is great and meets all specs. Good case for future upgrades if I want. The desktop and monitor purchased in the same order work together seamlessly.

CONS:
Would like MSI Center to be already installed. It is needed for easy BIOS updates. I'd like there to to be a clearer and more detailed step by step set-up document provided in the paperwork with a list of all the additional cables and antennas that came with it. The one provided wasn't much help, luckily all steps were easy enough to figure out.

From start to finish, my experience with MAINGEAR has been outstanding. What immediately sets them apart is their customer support. Every interaction felt personal, knowledgeable, and genuinely focused on making sure I ended up with the right system. Questions were answered clearly, follow-ups were timely, and there was never any pressure or upselling.

The build quality is exactly what you would expect from a premium PC builder. The system arrived immaculately assembled, cleanly wired, and clearly tested with care. Attention to detail shows in every aspect, from airflow and component placement to overall fit and finish. This is not a mass-produced machine, it feels hand-built by people who take pride in their work.

Overall, MAINGEAR delivers an experience that goes beyond just buying a computer. The combination of exceptional support, top-tier build quality, and a smooth, confidence-inspiring process makes them stand out in a crowded market. If you want a high-end PC backed by a team that truly cares about their customers, MAINGEAR is hard to beat.

I was able to drop off my computer the next day, I was able to meet up with Max who was outstanding with customer support and keeping me up to date. I will be honest and say I have had to bring my computer here for another issue but both times they have fixed my computer and have kept me up to date. But Max was able to make this process the 2nd time around way better of an experience. They know what they are doing and are avid computer users haha, so they will be able to fix or help with your MAINGEAR computer issues.

Ran great straight out the box. Shipping wasn’t too long and haven’t had any issue so far running everything on high/ultra. If I had to recommend a pc MAINGEAR is the place to get one. I searched around as well and MAINGEAR had the best prices in my opinion.

MAINGEAR hit all of their marks in the buying process
You get what you pay for …. Seems rarer these days

I had one issue that I could have result I would rrfm, but I gave them a call.
Tech support
Curiosity answered and followed up with an email - responsive

System quality and performance is there
Happy to have the opportunity to finally purchase a MG - looked at these for years

I recently ordered an Apex Force on September 30, 2025, and was pleasantly surprised to receive it on October 29th. The delivery time was pretty decent. When I first started using the PC, it performed wonderfully—I was really happy with the speed and graphics. However, I did run into some quality issues that I didn't expect, especially for the price I paid.

Unfortunately, I ended up shipping it back for repairs. Now, I’m stuck waiting again, which is frustrating. I have confidence they'll fix the problems, but still, it’s a hassle to deal with. I was surprised that the PC was sent out with these issues in the first place. Overall, while I love the performance when it works, it's a bit of a letdown to have to send it back. Which is why i had give maingear 4 out of 5 stars.