Abrineo Reviews 

80
TrustScore 4 out of 5

4.0

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Company details

  1. Garden building supplier
  2. Sauna Shop

Written by the company

Abrineo.com – Votre spécialiste de l’aménagement extérieur Maison et Jardin devient Abrineo : une nouvelle identité pour mieux vous accompagner dans tous vos projets de jardin et d’extérieur. Notre marque grandit, se développe et s’adapte aux attentes de ses clients. Avec Abrineo, vous profitez d’une sélection encore plus exclusive, de services personnalisés et d’un accompagnement complet, pour faire de votre extérieur un véritable lieu de vie. ________________________________________ Une offre unique pour tous vos besoins Nous sommes un détaillant spécialisé dans l'aménagement du jardin et de l’habitat. Sur notre boutique en ligne, vous trouverez : – Des abris de jardin et cabanes à outils au design soigné, – Des saunas et bains nordiques pour un espace bien-être à domicile, – Des aires de jeux qui feront le bonheur des enfants, – Des serres modernes pour jardiner toute l’année, – Des carports et garages pratiques pour protéger vos véhicules, – Des pavillons polyvalents pour tous vos moments en extérieur, Et bien d’autres équipements pour aménager votre jardin à votre image ! ________________________________________ Le leader européen à vos côtés Fondée en 2002, notre entreprise d’origine allemande s'est imposée comme un acteur incontournable en France, où nous accompagnons chaque jour de nombreux clients dans leurs projets d’aménagement extérieur. Nous proposons des produits de grandes marques comme Alpholz, FinnTherm, Karibu, Palmako et Terrando, et nous sommes le numéro 1 en Europe pour les abris de jardin. ________________________________________ De nombreux clients convaincus La satisfaction de nos clients est notre plus belle réussite. De nombreux clients ont déjà choisi nos produits et services, et des milliers nous ont envoyé des photos de leurs projets. Les avis publiés en ligne reflètent leur enthousiasme et la qualité de notre accompagnement. ________________________________________ Un service complet, de la commande à la réalisation Notre mission : vous accompagner à chaque étape. Nos spécialistes sont à votre écoute, en ligne, par téléphone, e-mail ou chat, pour répondre à toutes vos questions et vous guider dans votre projet. Vous commandez, nous nous occupons du reste : Nous livrons nos abris de jardin, nos saunas, garages et carports en bois par le biais d'une agence de transport jusqu'à votre trottoir. La livraison peut se faire avec un camion de 40 tonnes et un chariot élévateur pour le déchargement. Plus besoin de vous déplacer dans les magasins de bricolage et de jardinage !


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4.0

Great

TrustScore 4 out of 5

80 reviews

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4.0

All reviews

(80)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

I can not fault this company the…

I can not fault this company the service before buying my chalet the advise was very helpful. After placing my order I was kept informed about when the cabin would be delivered. All be it a little bit late but I was informed of the delay & with lots of apologies
Once the chalet arrived I had a couple of problems identifying certain things in the instructions. But once again the help was there for me. With additional tips .
Also I was very impressed by the quality of the chalet & even more impressed by a couple of extra lengths of wood and thought that was a nice touch to eliminate any problems of any damaged pieces.
So all in all I would highly recommend using this company

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery and a Quality product…

I am very pleased with the service provided.I recommend getting in touch with the counsellor offered on the product description page before ordering, my French is not good so I was pleased that he spoke English, he was based in Germany, these products are delivered from Germany. I was able to ask many questions about a suitable product for me and also was able to confirm the accuracy of the delivery times quoted on the website. He told me it would be within two weeks and that was correct, however I did have a slight problem, the roofing tiles were NOT delivered with the cabin, I was told that is was a mistake on their part and I will receive them next week, the courier company has already sent me tracking details. The cabin itself is of very good quality and I hope to start assembling it next week. I recommend this company for quality and a efficient first class service."

8 July 2024
Unprompted review
Abrineo logo

Reply from Abrineo

Hello, thank you for your positive and detailed review. Best regards, votre Maison-et-Jardin

Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever! The delivery has been the worst mess I ever experienced.
The French customer service is simply a ghost. I have had to copy the German team to finally get a response and got my sauna delivered on a parking.
And even worst, the customer service doesn't keep its word: to make me accept the delivery on a parking (instead of at home as I paid for), they said that they will cover for my cost to do the extra mile... They never did despite 5 chasers.
Never again for me and I strongly advise whoever is reading this to do the same.

10 August 2023
Unprompted review
Abrineo logo

Reply from Abrineo

Hello, please excuse the inconvenience caused. Of course, this is not up to the standards we set for ourselves and our work. We understand from your email history that you have been in contact with the relevant colleagues regarding the refund of the agreed reimbursement for the inconvenience. Kind regards, GartenHaus GmbH

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