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We help e-commerce companies succeed abroad by combining native e-commerce teams, local insight and smart use of technology. Since 2010, we have helped over 1000 companies grow internationally and deliver great customer experiences across Europe.
Rosenvængets Alle 25, 1., 2100, København Ø, Denmark
3.3
5 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Very professional agency, very helpfull teams.
Reply from MakesYouLocal
Thanks a lot, Sabrina - we really appreciate our collaboration through the years.
All the best,
Lotte,
MakesYouLocal
MakesYouLocal are running the Northtrampoline support, and they are doing a really poor job.
Goods gets invoices months before they get shipped,
when confronted with this - they cant seem to figure out any solution.
I also cancelled an order - result: hours of work to get them to refund the money, no goods ever delivered.
This has now been 4 months with this.
I would never hire "makesyoulocal" for local support. It seems like they are hiring 8th graders - and not giving them any training.
Reply from MakesYouLocal
Hi Thomas,
Thank you for your feedback. I am truly sorry to hear that you had such a frustrating experience. Your case should have been escalated much faster than it was, and that is entirely our mistake.
All of our team members go through thorough training before they start, and we continuously work on improving our services. Your case has been used internally to make sure that such errors do not happen again.
I understand from my colleague that your case has now been resolved and that you have received your refund. I also very much hope you are happy with the trampoline :)
Should there be anything further, please feel free to reach out to us again.
Best regards,
Lotte
MakesYouLocal
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