Non-existent customer service
I rarely leave reviews for companies, but I had such a negative experience that I felt I had to leave one to warn other customers wishing to purchase through makeuperaser.co.uk.
I have used MakeUp Erasers for many years and my old Erasers have lasted years. I couldn't have been more pleased with how they removed make up and that I wasn't using unnecessary products on my skin.
However, for Christmas, I received a new MakeUp Eraser and The Sponge as a gift from my mum. I understand that the order took a long time to arrive, and when contacted for an update, the company completely ignored any emails – this should have been a red flag for us.
I will just briefly say that the quality of the MakeUp Eraser I received isn't the same as my old ones from a few years ago. After just a few uses, it was already getting stained (which won’t wash out) and didn’t feel the same quality.
The main problem, however, was with The Sponge. I’ve been using a make up sponge for many years but this was my first time using MakeUp Eraser’s ‘The Sponge’ – I thought it was a great idea that it could be washed and was excited to use it. As I have sensitive skin, I washed it before its first use and made sure to follow all the instructions carefully. When I removed it from the washing machine, I was so upset to see that the edges of The Sponge had started to disintegrate – and I hadn’t even used it yet!
I have attempted to contact MakeUp Eraser by email, using the form on their website and via Twitter, and they simply will not reply to any messages.
I am so disappointed and upset by this whole experience with MakeUp Eraser – it was such a thoughtful gift that turned out to be a complete waste of money. The company don’t want to know about any problems you have with your order.