Mamas & Papas Reviews 

We had our buying for baby appointment at the Trafford store with Natalie and can’t recommend her or the service more. We specifically wanted to discuss prams and she was so knowledgable and helped us gradually narrow down our options. We both came away feeling so much better and more confident going forward and will definitely be going back for more advice when the time comes!

I would like to thank sue at the Birmingham Gallagher store who was fantastic during our appointment. Sue was kind and welcoming, and her knowledge was fantastic.

Me and my wife attended the Preston store on Sunday 9th August. Our appointment was with Phoebe and she looked after us throughout. Giving us a detailed walkthrough of the products they offer and more. Answering all questions whilst also showing what their range can offer. Very happy with her customer service 😊

We had a great time visiting the Oxford-Westgate store it was clean and tidy. We had Kirsty for our appointment and she spent time going into detail, reassuring us and answering any questions we had. Would definitely recommend

We attended the Mamas & Papas store in Gateshead for an appointment as first time parents to get an insight into what we are going to need. We were met with Ruby, she was so helpful and reassuring from the initial interaction. No question was a silly question and her knowledge was excellent. Ruby took the time to get to know us as a couple to find items which best suit our lifestyle. We ended up ordering our pram bundle and some furniture. Thank you Ruby for making the whole process seem so easy !

Such a helpful service offered during our 'Buying for baby' appointment. We were listened to by Rebecca at M&P Meadowhall who then suggested products based on our requirements and preferences. She was so helpful to us as to first time parents-to-be with very little knowledge of all things travel systems!

Debbie was so helpful when we went to out “buying for baby” appointment in Wycombe. We really didn’t know what pram to look at or funiture set just knew what we needed / wanted out of the appointment. She helped us pick out our whole travel system, nursery furniture and a few other bits that was on the list. So happy with everything we have ordered and can’t wait for it to arrive to set everything up for our boy when he arrives! Thank you Debbie for all your help, really made the process simple and enjoyable!

Outstanding Customer Service – Leanne, Solihull

I just wanted to take a moment to recognise the fantastic customer service we received from Leanne.

From the moment we walked into the store, Leanne was so welcoming and friendly and made us feel really comfortable. She took the time to actually chat to us and ask questions about what we wanted and needed from a pushchair, rather than just showing us products.

She showed us a couple of pushchairs we were interested in and talked us through all the different features and options in a way that was really easy to understand. She was so knowledgeable but never made us feel rushed or pressured into making a decision.

What really stood out was that she didn’t just focus on what we needed for our baby now. She helped us think about the bigger picture and talked us through car seats, seating options and how different choices could work as our baby grows. It made the whole experience feel really personal rather than just about making a sale.

She also took the time to explain the payment options and the vouchers available, which was really helpful and something we were particularly interested in.

Leanne was so patient, thorough and enthusiastic throughout. Her knowledge gave us alot more confidence in the products we were looking at, and she genuinely went above and beyond to make sure we had all the information we needed.

Although we didn’t make a purchase on the day, she explained that we could book another appointment and go over anything we wanted to look at again, which was really reassuring. We’ll definitely be going back soon!

We honestly didn’t realise just how much there was to consider when choosing products for a baby, but Leanne made the whole process so much easier and less overwhelming.

A huge thank you to Leanne from myself and my partner, we really appreciated all your help! ❤️

Lily at Gateshead was amazing during our Buying for Baby appointment. She really took the time to go through everything with us and her knowledge of each product was impressive. She gave us so much useful information that we’re finding decision making a lot easier and we’ve come away feeling a lot less overwhelmed .

My wife and I had an appointment on Saturday evening at the blue water site with Tianna. She was very helpful, pleasant and able to help with our queries. We were happy with the service provided and left knowing what we want.

I would like to thank Ange at the Cheshire Oaks store who was fantastic during our appointment. Ange was kind and welcoming, and her knowledge was fantastic. Nothing was too much trouble, Ange was very patient and took time to answer all our questions. There was no pressure. Would really recommend

Ella was super patient and helpful to me and my wife today, we went in with zero knowledge of anything she gave us easy to understand, impartial advice, while being really friendly and easy going too! Highly recommend you book an appointment and visit the store if you’re unsure of what to buy for your baby.

Booked the baby buying appointment at Leeds and had a great experience. Charlie was impressively knowledgeable about everything and made what could have been an overwhelming experience very enjoyable instead

Charlie at Leeds was absolutely fantastic today. Heading into this for our first born, absolutely non the wiser on what to expect or require for such a major event in life.

What we required and what everyone else requires is their very own Charlie. He was fantastic, we took 3+ hours of his time and not once did I get the impression he was anything other than overjoyed to support us through our appointment. Every question had an answer and one that was calm, supportive and understanding. He was absolutely fantastic and I cannot sing his praises enough. My mum being a nurse and my wife after the appointment made the comment ‘Charlie should work in a hospital with the mums who have just given birth’ and for me that covers everything it need too.

Thank you Charlie for today, you were amazing and if your managers are reading this, you have a gem.

Cheers

We had a 90 minute appointment with Laura in Plymouth who was fantastic. It was so helpful speaking to somebody who not only knew about the products in the store but also had children of her own, so has first hand experience. We didn't find the experience to be pushy at all, she was patient and very much left everything in our control about what we wanted to look at and talk about. We also appreciated her offer to come back for other appointments if needed. As first time parents it's easy to become overwhelmed, but we didn't feel like that at all with Laura, it all felt easy and therefore exciting, which is how it should be! We loved all the products and wish we could buy them all!

We had our buying for baby appointment with Beth @ Tamworth and she was amazing. We were sceptical at first thinking we were going to be directed to buy all the most expensive items but Beth quickly reassured us by giving us a detailed description of the furniture, monitors, feeding and travel systems. She gave us her opinion on some items which were cheaper but better rated and ones which customers had brought from her in the past. Her knowledge of the store went above and beyond what we could have expected and we ended up coming away with our nursery furniture and travel system confident in what we were buying. Can’t thank her enough for her help.

I just wanted to send a thank you email to Natalie from your Thurrock store who helped my husband and I today during our appointment.

We are expecting our first baby and knowing what to buy can be overwhelming but Natalie was so helpful, patient and knowledgable on all the products she talked us through. We were so impressed with the level of customer service

We’ve come away from the appointment having completed a lot of the big purchases and we’re really happy with the choices we made - so we are both feeling a lot let stressed than before we visited!

A huge thank you again to Natalie, she is a huge asset to the Thurrock store.

I had a buying for baby appointment with David at the Bluewater store, he was absolutely fantastic! He was incredibly knowledgeable about so many products and we felt under absolutely no obligation to buy. That said, we walked out having ordered our perfect pram and feeling even more excited and ready about preparing for our little one.

The buying for baby appointment with Destini at Wednesbury was really useful. She provided lots of helpful insights and advice to us, and demonstrated a range of products to suit our needs.

Made a Buying for Baby appointment with Gabby (Norwich)

She was very knowledgable, helpful and patient whilst looking at several prams and car seats
Needing to make sure it was ideal for my sons needs (fine motor skills) as a first time dad

Tried several prams and car seats, she was so patient and helpful while we he tried them all.

Successful purchase of Nuna Triv and Arra carseat

Thank you Gabby 5*