MAMEDICA Reviews 

1,820
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 710 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff members who take time to explain every detail clearly, making the entire onboarding process smooth and straightforward. Consumers also emphasize the prompt communication, efficient scheduling, and dedicated assistance received when managing their ongoing health treatment needs. Some reviewers were not happy with the communication and experienced noticeable difficulties when trying to get timely help for urgent issues. A few people mentioned that electronic messages were occasionally ignored, and receiving proper support during unexpected problems took significantly longer than expected.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are kind, knowledgeable, and... See more

Customer service

Consumers find customer_service to be positive, highlighting friendly and supportive staff who respond... See more

Service

Customers report overall satisfaction and positive experiences with the service, praising helpful and... See more

Product

People report ambiguous experiences with product. Reviewers praise the great quality and vast choice of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the onboarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dave from Patient Support was amazing! He actively listened to my needs and he was proactive in providing a solution. Dave responded to my request quickly and rang me back quickly to confirm what he h... See more

Company replied

Rated 5 out of 5 stars

I had a small issue with the device I received, and the team acted incredibly fast and professionally. They understood my needs right away, answered every question clearly, and sent the correct batt... See more

Company replied

Rated 5 out of 5 stars

Yousef Issa you done a cracking job representing thr onboarding team, Make sure to cover everything Yousef even took away a query and provided the answer the next time we spoke without bein... See more

Company replied

Rated 5 out of 5 stars

Takes a bit of time to get going but once you’re there is super easy. And honestly the only reason it takes a while is because they need to talk to GP and NHS to get your files. Consultation wa... See more

Company replied


Company details

  1. Clinic
  2. Cannabis shop
  3. Medical centre
  4. Pain control clinic
  5. Pharmacy

Written by the company

Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,820)

670 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Since transferring from another clinic

Since transferring from another clinic, I could not be more happy with MAMEDICA. Today in particular, Sunpreet , was very kind and helpful!

10 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for taking the time to leave us such a lovely review.

We are delighted to hear that your experience since transferring to Mamedica has been such a positive one. It is wonderful to know that you have been happy with the care and support you've received from our team.

Sunpreet will be pleased to hear that his kindness and helpfulness made a positive difference to your experience.

Thank you again for your support and for choosing Mamedica. We look forward to continuing to support you throughout your treatment journey.

Rated 5 out of 5 stars

Very friendly and very informative

Very friendly and very informative. Had a good chat with Yousef and answered every question I could think of. Top man

4 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for taking the time to leave us a review.

We are delighted to hear that you had such a positive experience and found the conversation both friendly and informative.

It is wonderful to hear that he was able to answer all of your questions and make you feel well-informed throughout the discussion.

Thank you again for your kind words and support. We look forward to continuing to support you on your journey.

Rated 5 out of 5 stars

10/10

Every step of the sign up process has been a breeze, ive only been met with clear, friendly, and informative conversations, be it via email or phone call.

Yousef, in particular has been outstanding. Very knowledgeable on the entire process, he walked me through everything I needed to know, and has me fully equipped and prepared for my upcoming consultation. If you still have questions after talking to him, you might not have been listening. 10/10

9 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you so much for taking the time to share your experience and for your kind words.

We are delighted to hear that your journey with us so far has been smooth and straightforward, and that you have found our team friendly, informative, and supportive throughout the process.

It is wonderful to hear that Yousef was able to guide you through everything clearly and help you feel fully prepared for your upcoming consultation. Providing patients with the information and confidence they need is something we take great pride in, and we are thrilled that this was reflected in your experience.

Thank you again for your recommendation and 10/10 review. We wish you all the best for your consultation and look forward to continuing to support you throughout your journey.

Rated 5 out of 5 stars

Havent had appointment yet but I will…

Havent had appointment yet but I will say the advisors are amazingly helpful (jodie) answerd everything i chucked at her with ease thanks guys

9 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for taking the time to share your feedback.

We are really pleased to hear that our advisors have been helpful so far and that Jodie was able to answer all your questions clearly and confidently.

It Is great to know you’re feeling supported ahead of your appointment. If you have any further questions before then, please don’t hesitate to get in touch.

We look forward to supporting you through the next steps.

Rated 5 out of 5 stars

Patience for patients

Takes a bit of time to get going but once you’re there is super easy.

And honestly the only reason it takes a while is because they need to talk to GP and NHS to get your files.

Consultation was super easy with a very friendly Doctor, everyone I spoken with (and I had some issues) was incredibly helpful. I mean it feels amazing to speak about different medications to staff without feeling like I’m breaking the law.
‘High’ly recommend

28 February 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for your fantastic review and recommendation. We are delighted to hear that, despite the initial wait while we gathered information from your GP and NHS records, the process was straightforward and worthwhile once everything was in place.

It's wonderful to know that your consultation was easy and that our doctor and support team made you feel comfortable, informed, and well supported throughout your journey. Creating a welcoming environment where patients can openly discuss their treatment options is incredibly important to us.

Thank you again for your kind words and sense of humour, we truly appreciate your feedback and are pleased to have been able to help.

Rated 5 out of 5 stars

Mark the advisor was so helpful…

Mark the advisor was so helpful answered all my questions went though everything with me
I’m not very tech savvy so he went through it with me whilst I was speaking with him got me a earlier appointment with the doctor very pleased with the service so far

9 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for taking the time to leave such a lovely review.

We are delighted to hear that Mark was able to answer all of your questions and provide the support you needed. We understand that technology can sometimes be challenging, so it's great to know he guided you through everything clearly and helped secure an earlier appointment with the doctor.

Thank you for choosing our service, and we wish you all the best.

Rated 5 out of 5 stars

Excellent service the staff are super…

Excellent service the staff are super friendly and knowledgeable

5 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for your kind feedback.

We are delighted to hear that you have received excellent service and found our team to be friendly and knowledgeable. Providing a positive experience for our patients is extremely important to us, and it is always encouraging to hear when our staff have made a difference.

Rated 5 out of 5 stars

Thank you Yousef for your calm and…

Thank you Yousef for your calm and knowledgeable nature for the first step of the process. You were clear and help guide me as I needed.

8 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for taking the time to share your feedback.

We are delighted to hear about your positive experience with Yousef. It is wonderful to know that his calm and knowledgeable approach helped put you at ease during the first stage of the process, and that he was able to provide the guidance and clarity you needed.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Mark was extremely helpful and made the whole process easy and smooth. An was always helpful and a pleasant to deal with. Everything was easy and straightforward. Thankyou to mark an the mamedica team👍👍

5 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

We are really pleased to hear that you had a fantastic experience from start to finish and that Mark was extremely helpful in making the process smooth and easy for you. It’s also great to know that there was consistently helpful and a pleasure to deal with.

Thank you for taking the time to share your experience and for your support.

Rated 5 out of 5 stars

Nicola was very respectful and helpful

Nicola was very respectful and helpful. Very friendly, looking forward to further support. Thank you Nic

4 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for your kind feedback.

We are delighted to hear that Nicola was respectful, friendly, and helpful throughout your interaction. We will be sure to pass your kind comments on to her. It is wonderful to know that she made such a positive impression, and we look forward to continuing to support you.

Rated 5 out of 5 stars

Fantastic service

Fantastic service , very understanding , helpful and friendly

4 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

We are delighted to hear that you received fantastic service and found our team to be understanding, helpful, and friendly. Providing a positive experience for our patients is very important to us, and it is wonderful to know that this was reflected in your interaction.

Rated 5 out of 5 stars

I was very happy to talk to the…

I was very happy to talk to the professional people at Mamedica who made me feel very welcome to the practice and also explained to me how everything works. Kind regards Alex

3 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Alex,

Thank you for your great review of your experience with us. We are happy to hear that you have found our staff professional and welcoming.

We hope you continue to enjoy the same level of service while you are with us!

Rated 5 out of 5 stars

Excellent customer service

The staff at Mamedica are friendly and knowledgeable and willing to help, excellent customer service

3 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for your lovely review of our service. We are thrilled that you found our staff helpful while you've been your journey with us!

Rated 4 out of 5 stars

Been with mamedica a while now and they…

Been with mamedica a while now and they keep going from strength to strength. The staff are so helpful and friendly and show you a great level of care.
They have a wide rage of expertise regard their products & treatment plans along with having a good selection of products to medicate with.
Ordering your repeat couldn't be easier with the portal system each month & all delivered securely to your door.
Since being with mamedica I've stopped all pharmaceuticals & only treat myself with cannaboids.
I would highly recommend mamedica to anyone and I often do.
Personally I think that mamedica are by far the best clinic out there,with thier discounts for service personnel and people on benefits.
I can honestly say that mamedica are awesome in everyday,so if your looking for the best cannaboids with the best level of care look no further

2 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Darren,

Thank you for your glowing review on the service you've received from us. We are so happy to hear that you have found our service beneficial and the ease of access is suitable for you.

We hope you continue to have a smooth journey here on out! Thank you

Rated 5 out of 5 stars

Really great experience so far

Really great experience so far. a special mention for Marc garcia who guided me through the whole process and went out of his way to help when I was experiencing difficulties getting my information from my GP. looking forward to starting my journey with mamedica

2 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Edwin,

We are so happy to hear that you've had a smooth onboarding process under the guidance of Marc. We hope everything is smooth sailing from here on out. If you require any assistance, please do not hesitate to contact us further.

Thank you!

Rated 3 out of 5 stars

Unprofessional, disorganised

Initial consultation went okay but took weeks to receive my first prescription. Items kept going out of stock by the time my prescription requests were finally acknowledged. No issue with the delivery itself once I had finally received the invoice and paid.

First prescription had to be split into 2 deliveries due to a delay on one of the products but I was told I would not be charged delivery for the second half. After finding out I had been charged for delivery on both I contacted the prescription team who just said there's nothing they can do about it without listening properly to what I was telling them. Takes a while to get a response via email and takes ages to get through when calling them. They have just hung up on me a couple times whilst waiting for them to pick up.

The mamedica own brand flower was terrible quality, came really dry with muted terpines but carmel brand one seemed to be a lot better.

Overall just very disorganised and unprofessional. Will be looking at alternative clinics if not resolved soon as I need to reliably receive my medication without having to constantly chase everything up and worry about being ripped off.

Update: seems to run a bit smoother once plan is set up and I can just order my prescription on the website. Also I got £10 credit for the extra delivery I had to pay after they saw this review.

1 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Tyler,

We are so sorry to hear that you are not pleased with our service. Please know that we take feedback like yours very seriously.

We have been able to locate your patient profile on our database. We have started looking into your concerns and will be looking to address them in the coming days.

Please keep a close eye on your emails or your phone as we may reach out accordingly.

Thank you

Rated 5 out of 5 stars

The team have been so kind

The team have been so kind, I’m autistic and they took the time to explain everything to me. Sunny was so kind to me on the phone and helped me through everything. My experience has been incredible couldn’t recommend the company more. Also helped with my chronic pain more than any other medication.

1 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Nadia,

Thank you for feedback on your experience with us. We are happy to hear that you found our team helpful with your journey. We are grateful hear that you have found the journey to be a positive one so far.

We hope you have a lovely day! Thank you

Rated 5 out of 5 stars

Well I’ve finally found drs that listen…

Well I’ve finally found drs that listen to me and take me seriously I can’t thank the drs and all the staff at Mamedica enough I’ve been with you guys for a couple of months and I’m blown away on how helpful you all are the phone staff helped me and listened as much as the drs did I liked how script was sent out the day after I placed my order many thanks for all your help

15 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Mark,

We are thrilled to hear that you are happy with the experience you've had with us so far. We strive to deliver a smooth and high quality experience from the onboarding to the prescription delivery stage.

We hope you continue to enjoy your experience with us. Thank you

Rated 5 out of 5 stars

The staff are always extremely helpful…

The staff are always extremely helpful and polite with any queries I've had. Great customer service. Spoke with vinny a few times now and was very understanding. I would and do recommend..

29 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Dan,

Thank you for your feedback on the customer service you've experienced with Vinny. We really value the feedback provided by our patients as it allows us a chance to learn, grow and develop our service.

We hope you continue have a smooth journey with us. Thank you

Rated 5 out of 5 stars

Compared to the streets, Mamedica is Xanadu.

Like many, the move away from 'the streets' is a blessing. No more furtiveness. And for medical users, I've got 4 decades experience of medical use. So comparing like for like: Mamedica is as good as any you will find out there. Prices from around £5-8 gram and the 10 gram packages point on weight. Never underweight. Never had mould in 13 months either. The streets have different calibration on the scales as we all know. Plus, a year of Mamedica and I've managed to not be disappointed. YouTube users reviews on all the varieties so watch before buying if its a new product. Shame we cannot just grow ourselves, but the offerings from Mamedica are 'comparable' as another med user told. Never had a prescription late. Just be sure to order early if Bank Holidays are upon us. Govt will not pay for prescriptions or work out a bulk deal for supply. But if your buying regardless, then work out a minimum 28 day or 4 week supply. And vape it. More so for older users used to using tobacco to eke out more of a smoke. Vape is a different effect, but once used to it you will get a lot more from the vape. Used material can be kept and used in cooking or eaten as is. Careful with that if you have never used. Signing up is easy as 123. Go to GPs and ask receptionist for the initial form to allow Mamedica access to some medical details. (SCR) and if more evidence needed you can get your medical reports, in detail, for the last few decades if needs be. Mamedica have CBD/THC for edibles or vape/smoke. THC can be very low or pretty high, over 30. This just means you use less. The staff I dealt with, from the doctors to the ladies and gents with the various departments. Never had one who did not know what they were talking about. Being able to use cannabis legally and responsibly is the way forward. People have lost jobs for being caught in possession of cannabis. And driving licences. I chose not to drive as I use a fair bit for pain management. However, if I do not use in the morning, I feel perfectly capable of driving, but would come up positive in the standard roadside test and the more detailed lab test. Thats why I choose not to drive. Like all medications, advice is to not drive IF you feel impaired in any way. I would not assume that having cannabis prescribed legally is going to mean any positive cannabis test is void. Its not. Same with heavy machinary, or dangerous work conditions. I don't feel comfrtable working at heights using cannabis. There are side effects you should be aware of. But that said the side effects are a lot less than heavy hitting pain/other medications. You might get the munchies. Paranoia is cited as a side effect: it is when your carrying illegal cannabis through the gates at a festival and see a sniffer dog lurking. On a serious note, certain mental illnesses do not go well with cannabis or THC. Thankfully the process Mamedica use will filter out anyone who specifically needs to avoid cannabis, alcohol and other drugs. I know the thought of online appointments with doctors scare people, but fear not. My doctor wore a flowery shirt and had a nice beach background. Just be honest, your medical history depending on age will likely be extensive, and you qualify on a number of conditions. Is cannabis a miracle drug? No. But is it a plant with thousands of positive uses? Yes. Many plants are like that. It's good for the UK to legalise medical use. I'd like to see it legalised further and the billions made put back into mental health service, pain management and its time to declare loneliness a health hazard. Hopefully med users will form local groups to help each other. Even Mamedica doctors know that some of the patients are more knowledgeable than them about cannabis but without the backing of such doctors we'd be risking prison. In 20I9 I was told by a leading pain management professor that cannabis was not a suitable pain management medication. The group of chronic pain sufferers he told this to: 50% were using cannabis long term to cope with pain. I think because cannabis was illegal (still is) many docs were wary of going against officialdom. Anyway, thanks to the docs I've seen. And all the staff. Nicola the person who tracked a late order I made. Must be a fantastic place to work for. A few influencer types moan a bit online, but many review for cash. not impartial and cry if the THC is a point or two lower . Watch real people review not influencers. But vaping it nothing tastes bad. Not tried edibles, but expended vape material is a free edible. 1G amounts, 10G min, for an introductory tester package? That said, once you been with Mamedica a few months, you will find varieties you just keep ordering regular. Sativa for daytime, Indica for evening. Sometimes a preferred go-to is not there but I've never had a disappointment. Compared to the street?: Xanadu. PS any jobs?

28 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Michael,

Thank you so much for your detailed review on our service. We are so happy to hear that you've had such a positive journey with us and is pleased with how everything is going so far. We greatly appreciate the amount of detail you went into for your review, it really reflects your personal experience of how everything has gone thus far.

We hope you continue on enjoying your time with us! Thank you once again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look