Fantastic company.More or less faultless in every area.1st class customer service,great choice of products at unbeatable prices.Only downfall is there continued use of HERMES COURIERS when it seems cl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dear M and M Team, I am writing to express my disappointment regarding the incomplete delivery of my recent order. Order number: 246926786 Tracking number (Sendungsnummer): 003404... See more
Company replied
I ordered some cheap slippers, the quality was better than expected - I am very impressed, thanks!
First Class! I was a little cautious due to some of the negativity BUT must say I have found M&M to be first class in every respect. I had a couple of queries pre-order and received prompt and infor... See more
Company details
- #302 of 624 best companies in Clothing Shop
- #55 of 84 best companies in Children's clothes shop
- #178 of 283 best companies in Fashion accessories shop
- #137 of 239 best companies in Men's clothes shop
- #74 of 151 best companies in Sportswear Shop
- #126 of 258 best companies in Ladies' clothes shop
Written by the company
MandM ist einer der größten Discount Händler Europas und bietet die größten Mode, Sport und Outdoor Marken mit bis zu 65% Rabatt auf den UVP. Mit über 30 Jahren Erfahrung und über 3 Millionen aktiven Kunden, sind wir stolz über 150 Marken im Bereich Bekleidung, Schuhe und Accessoires für die ganze Familie zu führen. Von adidas, Lacoste, UGG bis New Balance und vielen mehr, wir bieten Weltklasse Marken zu unschlagbaren Preisen. Zusätzlich zu unserer deutschen Webseite haben wir weitere europäische Webseiten.
Große Marken - Kleine Preise bei MandM Direct
Written by the company
- Kaufen Sie Ihre Lieblingsmarken zu unschlagbaren Preisen das ganze Jahr über!
- Starten Sie Ihre Schnäppchenjagd auf Qualitätsmarken im Bereich Mode, Sport und Outdoor noch heute! Wir garantieren immer bis zu 75% Rabatt auf Ihre Lieblingsmarken, aber schnell sein lohnt sich - was weg ist, ist weg!
Contact info
1 Auctioneer Walk, HR4 9HT, Hereford, United Kingdom
- kundenservice@mandmdirect.de
- www.mandmdirect.de
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality products with less prices
Quality products with less prices . Quick and fast delivery 👍🏻
The delivery was so fast
The delivery was so fast, the shoes I ordered fit so well, and I recommend this app to other buyers
All way have good sales 👍 Good quality…
All way have good sales 👍 Good quality clothes and shoes for extremely low prices
The products that I have ordered are in…
The products that I have ordered are in good condition. It arrives faster than I have expected.
Everything is good except the thing…
Everything is good except the thing that you have to pay 10 euro to return the goods that don't fit you. And this can often happen when you order clothes, shoes etc.
Super super okay
Quality Products, on time delivery
I received my package on time, and they came exactly as they were on the images on the website. I rate 5 stars!
This company is a joke
This company is a joke, don't waste your money. Ordered a pair of trainers for my daughter. They sent a completely different pair of trainers and said they now couldn't fulfill the original order, sent the other trainers back and still waiting 3 weeks later for a refund.
Worst service ever.
Dishonest
Dishonest
If I could gives no stars I would how can a pair of sketchers turn into a glass bottle
Incorrect Colour T Shirt in Jack and Jones Simone Multi Pack
First review -Received order in 3 days, which was ok. Multi 5 pack of Jack & Jones Simone t shirts. However, there should be 1 x blue, 1 x black but there was 2 blue in pack. I have sent email to Customer Services to see if they can send black t shirt. Hopefully they will but I am not going to return incorrect item at my cost due to their mistake. Beware of incorrect colour in pack if you order this item. Update - they say I have to send wrong t shirt back then they will send correct one. Its hassle. There is no goodwill, just onus placed on customer to do the leg work to rectify their mistake. Its cheap t shirts, incorrect content in pack. Get what you pay for, cheap quality goods, cheap service and put onus on customer to drive to a drop off point for return. Cheap is not always the best option
First Class!
First Class!
I was a little cautious due to some of the negativity BUT must say I have found M&M to be first class in every respect.
I had a couple of queries pre-order and received prompt and informative replies. The delivery process was seamless and Hermes delivered bang on time. Most importantly the goods were spot on and proper bargains!!
Ongoing problem i originally paid for…
Ongoing problem i originally paid for unlimited next day delivery with this company and the first order was no hitches. However on 2nd order i placed a jersey channel islands address, it came up with that it couldnt do the next day delivery as it was the channel islands and would take up to 10days. Fair enough, so i went ahead. Here comes the start of my problem, my email confirmation stated it would go straight to my home address. So i called asap, damn it was closed so sent an email right away, 2 more emails later and i called first thing to catch them. The customer service guy i spoke with said to late its been dispatched to home address! Not impressed. So he said he would stop and recall it, and try get it to my address in Jersey as he could see i had placed the jersey address as it was showing, and himself couldnt understand why it had been sent to my home address, btw where no one is for the next 16days! Hence why it was going straight to myself in Jersey! Grrr...Anyway fast forward to the 23rd december emails back and forth they wont send someone out to collect the parcel , as its been left in a 'secure outbuilding' i dont have one!? So thats prob the back of the plantpot in full view, and they arent willing to cillect and resend or refund. So now im cash down have to take a toddler and kids into Jersey town centre, somewhere that i was avoiding as im not familiar with it and this close to christmas. Not a happy customer and they wouldnt admit they were in the wrong.
Wont use again
Will update if rectified
do not buy from here
do not buy from here, the worst customer service and the lose your parcel and steal your money, customer id is 3404180
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







