Mangopay Reviews 665

I have been selling with Vinted and need to verify who I am. It keeps getting rejected?? Can not get hold of a person and Vinted keep sending me the same message which is very unhelpful. I am just wonder what is going wrong and why I can get NO HELP with this

I’ve been with Vinted for at least 3 years, I never had an issue, every time I was asked for KYC verification I passed it. But 4 months ago it said it got passed correctly but I couldn’t transfer the money from the wallet to my bank account, all my transfers failed. I asked Vinted many times and they provided to MangoPay the extra documents they asked me for, yet those many times MangoPay answered always the same “they’re not valid” I literally showed them a residency proof signed by the Townhall and the official government. I reached MangoPay on email and they take the piss, they answer every 10 days and come back with 0 solution denying official documents, this goes against the EU law. I will report you if you don’t unblock my wallet and give me my money.

Slow payments, hidden charges and lousy customer service. Not recommended at all. Other services are ahead by miles. It's a rotten mango. Avoid even if there are no other options left.

They are not interested in storing your funds, more interim big company’s not customers. Terrible

Havi g an awful stressful time with Mangopay via vinted.
Iv been using vinted to buy & sell some of my clothes for almost 3 years.
Last year i had to fill in a form regsrding being Politically exposed whatever that means.
Again recently i tried to purchase an item but it kept saying payment failed i contacted Vinted through my app.
They said contact your bank bank said no problem with my account iv messaged vinted numerous times then i get another link to fill in another politically exposed person!
Filled it in sent documents Passport etc.
Few days later i get a message via vinted asking if i am the Mothet of an Irish Politician!which im not im just a normal lady i work for the NHS use my own money to buy off vinted which i have a balance of almost 60.00 which i cannot withdraw i keep getting messages from Vinted saying they are invsetigating then yesterday i get the same link asking me to upload things again!then i get a message saying iv already sent the information iv cintacted Mangopay & heard nothing all i want to do is use Vinted to buy things & sell things i no longer wear its a complete nightmare with nowhere to go for help

Hello, dear Mangopay team, I am unable to withdraw the balance in my Vinted account. I submitted two utility bills. The first time, the Vinted team replied that Mangopay was functioning normally. The second time, Vinted asked me to submit again, but they informed me that the proof was invalid. Up to now, my balance money cannot be withdrawn, which has seriously affected my daily expenses. Could you please advise me on what to do?

Signed my business up for a Vinted Pro account a few months ago. I was asked for verification documents to prove my business was active and genuine. These were accepted immediately and I was able to sell.

Sales did well, and I was able to withdraw money after a few weeks in line with Vinted Pro’s T&Cs, and had no issues whatsoever.

Made nearly £500 worth of sales this month (July) and have been trying to withdraw the available £400 for just over a week now. Suddenly I need to verify my business again.

I have uploaded umpteen documents in line with what’s being requested and all have been rejected with no explanation as to why. Just being told to upload the same documents I’ve uploaded a number of times already.

I’ve got bills to pay that are now going to be late. And already incurring overdraft fees to cover others. Mangopay are unlawfully holding this money for no valid reason.

Vinted Support are no help either. I will no longer be selling on Vinted until they change their payment provider away from these scammers. AVOID

My ŵife made a vinted withdrawal for £17.5 next day it was in her account I have tried to make 2 withdrawals this month £150 & 10.78 guess still waiting for them given them proof from my bank I have not received still waiting for them to speak to me what a joke of a company

Having a declutter & decided to pop our pre-loved clothes up for sale on Vinted. Managed to sell a lot, decided to withdraw the funds only to discover that there's a block, Vinted asked us to complete a PEP which we have done but still no response - have we lost this money?
Has anyone contacted anyone higher?

Vinted and MangoPay are partners in crime!

Tried multiple times to pass the verification steps. Supplied my drivers licence and passport many many times. All photos have met the requirements but have still been rejected. Contacted vinted customer services several times who are absolutely useless. They told me to contact MangoPay who told me it’s not their problem and to contact vinted. They are now holding my money and i have no way of accessing it. Shocking. Complete fraud.

Been with vinted for years buying and selling never had any problems until now mangopay have with holding my funds asking for photo I'd now can't with draw my money this is theft and fraud with holding people's money

They will not accept my ID and have taken my money
i sent a Valid Drivers license, my Bank details, even showing payments received. you can’t get to speak to anyone, and vinted call robots customer service, and they tell you they are working hard to help, nonsense.
i will never use this company again.

Ridiculous happy to accept driving license or passport Id as proof when buying but want loads of information pep when wanting to withdraw funds if you don’t have a laptop and only a phone your screwed DO NOT USE THEM

Well it seems like Mangopay is one big scam along side Vinted. I sold on one account, they I tried to withdraw £70 and it said I need ID which I do not have so I want to still sell so I opened another account (I did not no u are only allowed one account) until I sort out the issue on the first account and within a month once again I can not withdraw on the new account. I been on Vinted rubbish customer service and told them multiple times I do not have a passport or driving licence so they come back with you can upload, student ID, bus pass and bank statements and i provided this but than they could back saying the scam Mangopay will only accept passport or Driving licence basically needs something with my date of birth, name and photo so I was going to buy a ID card as this is a void ID in the UK but still no. What a scam, they are not a bank they are basically like PayPal so ID should just be something simple like a bank statement. It like they are trying to steal your money. I will email them directly and try to get my money and just shut down the accounts, as Vinted is way to stressful and they wonder why they can not compete with eBay.

Like all the other reviewers, I foolishly sold an item for £18, having happily purchased a number of items previously without any issues. I’m now being treated like a suspected criminal, with politically motivated actions. I’ve been advised about ten times by the Vinted bots that my account is locked, despite providing my drivers licence images and passing that verification. I’m tempted to write off the £18, set up a new Vinted account and only ever purchase items. What a shambles!!!!

**Little update,I got my money today by being a relentless nuisance to them for weeks. Bombard them with complaints and messages to Vinted and MangoPay till they’ve had enough of you**
They finally accepted the Webfiling document and cleared what they owe 💪🏻.

I would advise anyone having similar issues with these crooks to bombard their emails with your complaint and Commence an official one with the Financial ombudsman,Trading standards and report them for scamming via companies house.
You are legally obliged to have them investigated before you can get a court order for removal of funds with a bailiff/Collection agent.
I cannot upload their emails unfortunately but Vinteds legal@ and mangopays complaint.management@ are the ones you want.

If you can avoid selling on Vinted and being associated with Mangopay UK Ltd avoid like the plague!.
Do not sign up for a Pro account on Vinted as it’s just an excuse to hold your money for 14 days no difference at all.
They are renowned for blocking and suspending people for selling excessive quantities as they are a bargain basement platform like a cheap market. This will cause you serious issues with their friends @ MongoPay
I now have to battle them for approx £800 which will result in debt collection with bailiffs.

***My advise to all those people in the same boat with these crooks is to make an Ombudsman complaint which you will need to pursue them for debt recovery with someone like “Can’t pay we’ll take it away”. A flurry of complaints from the ombudsman and several bailiffs collecting debts will get someone’s attention****

Avoid Vinted pro account as uses mango pay mango pay have not verified my id even though provided what they want multiple times raised a complaint with mango pay they said they couldn’t find my account ignored multiple emails and now asked if they can close the complaint

I am fed up to the back teeth of filling out a PEP form time and time again cannot withdraw my funds I've sent the last pdf which is a right pain....seriously I'm not holding out...probably a missing full stop ....this needs airing on prime time tv

Dreadful experience with Mangopay, after a couple of years of successful selling on Vinted now they won’t accept any documents you upload to for KYC. I feel like they aren’t geared for sole traders on there, they don’t understand the documents you send, they certainly don’t understand the fact that you only receive an annual statement from HMRC, so yes it’s over three months old when they asked for it in April - Statement dated December. It’s absolutely shocking and I’ll be reporting them to Watchdog

Unable to get Vinted Pro Account verified with Mangopay - three months trying, provided photo ID Company Certificate Company Snapshot and now have circa £10k funds sat unable to draw down on. I’m going to have to cease trading if I can’t get this resolved.
Tried to get this resolved time and time again just keep getting same response with no explanation as to why.
Looking to go to Ombudsman and make a formal complaint😞