Manning Stainton Estate Agents Reviews 

4,780
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,511 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient service, noting that the team is always quick to respond to queries and provide regular updates throughout the process. People deeply appreciate the smooth journey and clear communication, which make property sales and purchases completely hassle-free, well-organized, and reassuring from start to finish. Some reviewers were not entirely happy with initial support or felt the property viewings and office interactions occasionally lacked a personal touch. A few consumers mentioned that early support or service interactions felt less individualized during the initial stages of the transaction.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, supportive, and helpful... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth and professional experience from... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout their property journey.... See more

Response time

People report high satisfaction with response times and communication throughout the process. Consumers... See more

User experience

Users describe positive interactions with user experience, highlighting how polite staff members made the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are happy with how Manning Stainton managed our house sale for us. A special shoutout to our Move Manager, Charlotte Poutney, who was excellent. She kept us informed every step of the way, and was... See more

Rated 5 out of 5 stars

A long time ago, a long long time go you promised to sell my home. What took you so long ? To be fair, you actually sold it four times but other people & their broken chains were the problem !!... See more

Company replied

Rated 5 out of 5 stars

We really enjoyed the interaction with Lee and Georgie at Fine & Country. Whilst selling a house in 2026 cannot be described as easy, working with F&C ensured we were kept up to date with potential... See more

Rated 5 out of 5 stars

We chose Manning Stainton Headingley to be our agents for the sale of our house. Jenny and the team were excellent and communicated with us every step of the way about progress. Would definitely recom... See more

Company replied


Company details

  1. #1 of 47 best companies in Estate Agent
  2. #1 of 50 best companies in Property management company
  3. #4 of 28 best companies in Property valuer
  4. #1 of 27 best companies in Property Rental Agency

About Manning Stainton Estate Agents

Written by the company

Family Run Community Driven

At Manning Stainton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info


4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,780)

1,392 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Selling Made Easy !

The sale of my flat in Leeds was challenging to say the least. Many pitfalls and set backs BUT the support I received at Mannings Stainton was top notch. Rochelle and Gemma took a lot of the stress away being very professional and proactive throughout this difficult process. Highly recommend the Pudsey office for the sale of your property. Communication was excellent and above and beyond their remit. 10/10

25 June 2026
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

Thank you so much for such a lovely, detailed review — we really appreciate you sharing your experience. We know this sale had its fair share of challenges, and I'll be sure to pass your kind words on to Rochelle and Gemma, who I know went above and beyond to keep things moving and keep you informed throughout. It's fantastic to hear the communication made such a difference during a stressful process — that's exactly what we strive for at the Pudsey office. Thanks again for the 10/10 and for recommending us; wishing you all the best in your new chapter!

Rated 5 out of 5 stars

Very good experience with Manning

Very good experience with Manning Wakefield. We had a complex chain so good communication was critical.

The move manager Ann Rimmington in particular was great, very experienced, very informative and most importantly did a lot of the chasing.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Real Estate!

From initial inspection with Teresa to the move manager process with Phoebe and a couple of extra visits to the property from Callum and his team, I cannot fault Manning Stainton Garforth. They were super helpful along every step and made purchasing my new first house easy and stress free. Would highly reccomend!

31 July 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

We're so pleased to hear about your positive experience with our team. It's wonderful to know that we could make purchasing your first home easy and stress-free. Thank you for your kind recommendation!

Rated 5 out of 5 stars

A huge thank you to Gemma and Rochelle

A huge thank you to Gemma and Rochelle for the outstanding support they gave my two sisters and me throughout the sale of our late mum's property. The process took almost 12 months and was far from straightforward, with unexpected issues, including an adverse possession claim and delays that meant the buyer had to remortgage.

Throughout it all, Gemma and Rochelle were professional, caring, and incredibly supportive. They kept us informed throughout, reassured us whenever we felt anxious, and were always happy to speak to the solicitor or buyer on our behalf to answer any questions.

Their kindness, patience, excellent communication (and humour which we all needed throughout) made a very stressful and emotional time so much easier to get through.

We truly appreciate everything they did and can't thank them enough. We would definitely recommend the service.

24 July 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

Thank you so much for sharing this — what a lovely tribute to Gemma and Rochelle, and we're so sorry for the loss of your mum. Selling a loved one's property is never easy, and with the added complications you faced over the past year, it clearly took real patience and care to see it through. I'll make sure Gemma and Rochelle see this; knowing they could bring some reassurance, and even a bit of humour, to such a difficult time for you and your sisters means a great deal to them. Thank you for trusting us with something so personal, and for taking the time to recommend us.

Rated 5 out of 5 stars

Alice picked up dealing with property…

Alice picked up dealing with property and was brilliant , quick to reply to emails and would give me a clear overview of the changing situation with potential tenants. Great liaising with me and tenants while looking out for my best interests. A star!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Flat Tour

Jan was very helpful giving me a tour of the property and was very insightful!

8 August 2026
Unprompted review
Rated 4 out of 5 stars

Initial support was poor but I was then…

Initial support was poor but I was then allocated the care of Phoebe.
This was a 100 % better for me.
Phoebe kept me up to date all the way along.
Professional and informative i would be happy you be under her care again.
Thank you.

31 July 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

We're pleased to hear that the service improved significantly and that you were kept well-informed throughout the process. It's wonderful to know you found the support professional and informative. Thank you for your kind words.

Rated 5 out of 5 stars

We couldn’t be happier with the service…

We couldn’t be happier with the service we received from this estate agency. A special thank you to Phoebe Penrose, who was outstanding from start to finish. She was always professional, responsive, and genuinely cared about making the process as smooth as possible. Her communication was excellent, and she kept us informed every step of the way. Thanks to her hard work and dedication, buying our home was a much less stressful experience. We highly recommend this estate agency, and especially Phoebe, to anyone looking for a reliable and supportive property professional. Thank you again for everything!

22 July 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

We are absolutely delighted to hear such wonderful feedback about your experience. It's fantastic to know that our team member made the home-buying process so smooth and stress-free for you. We truly appreciate your kind words and recommendation!

Manning Stainton Estate Agents

Rated 5 out of 5 stars

House purchase

I recently dealt with Sara at Manning Stainton for my house move and she was really helpful in keeping me updated with progress and responded quickly to my emails. If I had any concerns she was a quick phone call away. Thank you Sara for helping the house move go smoothly.

7 August 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

Thank you, Jamie, for taking the time to leave this review! We're really pleased to hear Sara kept you updated every step of the way and was always on hand when you needed her — that quick, responsive support makes such a difference during a house move. I'll pass your thanks on to Sara directly; she'll be delighted to know it made the process smoother for you. Wishing you all the best in your new home!

Rated 5 out of 5 stars

A very efficient and professional team

A very efficient and professional team with good support throughout my house purchase. Vicky was efficient and was excellent at communicating any updates or changes in situation throughout the process. They were also very good loading with the Seller's solicitors who they work closely with.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Superstars

Prefect for us as first time buyers, huge thanks to the the whole team. Everyone is lovely but Gemma & Rochelle for us in particular are outstanding and a pleasure to deal with. Incredibly helpful, great communication and just lovely people. Couldn’t have done it without them.

6 August 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

Thank you so much for this wonderful review — congratulations on your first home! We know buying for the first time comes with a lot of unknowns, so it's brilliant to hear the whole team made you feel supported along the way. I'll be sure to pass your kind words on to Gemma and Rochelle in particular; they'll be thrilled to know their help and communication made such a difference and that it was a pleasure working with you. Wishing you many happy years in your new place!

Rated 5 out of 5 stars

Amazing customer service

Had a viewing on Monday after expressing interest in the property via Rightmove and phone call, by Tuesday my offer had been accepted and by Thursday my referencing had been accepted ready to move in on the Saturday. Communication was great, staff were friendly and very helpful. I’m looking forward to moving into my new property starting my new chapter of my life.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, helpful and realistic sales team

The whole team who we have had contact with at MS Headingley have been polite, friendly and helpful. Thus far our main contact has been with Hannah Lund who managed our viewings and sales negotiations efficiently and professionally. She has been very understanding and helpful when we felt pressured by matters related to our prospective purchase and how it may impact on our sale. We have not yet completed our sale but have recommended the staff and service provided by MS to people we know.

5 August 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

Dear Lindsay, Thank you for taking the time to leave a review for Hannah and the team. Most of our business comes from recommendations, so it's really great to hear you've recommended us to people you know. Thank you we appreciate it. Kind regards Amy and The Headingley Team.

Rated 5 out of 5 stars

Our experience with Manning Stainton…

Our experience with Manning Stainton has been exceptional, particularly thanks to Lily, who supported us tirelessly throughout our tenure. She worked incredibly hard for us in multiple scenarios, always going above and beyond to ensure everything ran smoothly. Lily struck the perfect balance between being friendly and approachable while maintaining a high level of professionalism, which made the whole process stress-free. Even now, post tenure, she continues to assist us whenever needed, demonstrating her commitment and dedication to providing outstanding service.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

First time I've ever sold a house

First time I've ever sold a house, and everything was great; Emma who came to do the valuation, Sara and the staff who were great at liaison and keeping us up-to-date. Cheerful, professional and friendly.

24 July 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

We are so pleased to hear about your positive experience selling your first home. It's wonderful that our team was able to provide such cheerful, professional, and friendly support throughout the process

Rated 5 out of 5 stars

A huge thank you

Fantastic support from start to finish buying our very first home. Communication from the team was outstanding. Sara Wilson was our contact and she made sure everything went smoothly from start to finish. Couldn’t be happier!

1 August 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

Thank you for the fantastic review, we hope you get settled into your new home quickly. Many Thanks from all the team at Wetherby.

Rated 5 out of 5 stars

How to handle a difficult house sale

Throughout my difficulties in completing my purchase of one of your properties Jenny Archer at your Headingley office dealt with every situation with patience, humour and a thoroughly professional approach so that eventually the sale was made
Whenever I need a future estate agent in Leeds it will be with Manning Stainton and hopefully with Jenny Archer

31 July 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

Dear Geoff, It's been our pleasure to help you move. Thank you for taking the time to leave a review for Jenny, she really appreciates it. If you ever need anything at all just let us know, we're only round the corner. Take care of yourself. Amy and The Headingley Team.

Rated 5 out of 5 stars

Just Brilliant

From the initial valuation with Matthew Pank, through the sales process with Annabel Ifold, from sale to completion with Yvonne Jones, Manning Stainton Adel were brilliant. All the staff in the office were helpful too. Thank you all.

13 July 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

We are so pleased to hear about your brilliant experience with us! It's wonderful to know that our team provided such helpful support throughout your sales process, from valuation to completion. Thank you for your kind words.

Rated 5 out of 5 stars

5* from start to finish

5* from start to finish.

Emma was very professional, friendly and honest during the valuation and gave great advice without being pushy.

Habib managed to coordinate what felt like thousands of viewings during the opening weekend (it was actually 15) and negotiate offers clearly, politely and very effectively.

And during the sale progress, Gemma - and particularly Rochelle - gave me regular updates, checked in and were so friendly, knowledgeable and proactive that it put my solicitors to shame.

Without the sales progression team, the sale would not have proceeded so quickly or painlessly and I can’t thank them enough for their good humour and support during it all in what was quite a stressful and somewhat emotional time.

I wouldn’t hesitate to recommend them.

31 July 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

We are so pleased to hear about your positive experience with our team. It's wonderful to know that our colleagues provided professional, friendly, and effective support throughout the entire process, from valuation to the final sale. We understand that selling a property can be a stressful and emotional journey, and we are truly glad our sales progression team could make it quicker and more painless for you. Your kind words about their good humor and proactive approach mean a great deal to us. We appreciate you recommending our services.

Rated 5 out of 5 stars

Used twice and would use again

Used twice , first time buying my first home and currently just used them selling that particular house and buying another.

Very friendly staff , got the job done.

I have dealt with mainly Debbie and Megan Hirst which have been great as always.

I won’t be moving for a while but I will always keep these guys in mind for next time :)

23 July 2026
Unprompted review
Manning Stainton Estate Agents logo

Reply from Manning Stainton Estate Agents

We're so happy to hear about your positive experiences with us, especially during such significant life events! It's wonderful to know our team, particularly those you mentioned, provided excellent service. We truly appreciate your continued trust and look forward to assisting you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look