Mann's Music Reviews 

1,507
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping times, noting that orders arrive securely packaged and in perfect condition. Consumers highlight the exceptional value, finding unbeatable prices across a wide range of musical instruments and accessories. People also appreciate the helpful staff and smooth communication throughout the entire purchasing process. However, some people mentioned experiencing occasional challenges with deliveries or receiving items that needed attention. A few reviewers noted instances involving minor product defects, missing components, or courier delays that required sorting out. Fortunately, support teams quickly resolved these concerns to ensure customer satisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing great satisfaction with their musical... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting consistently fast and prompt shipping... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times and helpful... See more

Price

Clients share positive opinions on price, noting that products are consistently offered at very competitive... See more

Quality

Customers had positive experiences with quality, noting that instruments arrive in immaculate condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a new guitar from Mann's. I was contacted soon afterwards to confirm the delivery. Item was delivered via DHL, following a problem caused by the courier, Darcey was quick to resolv... See more

Rated 5 out of 5 stars

After doing quite a bit of research and reading a lot of reviews, I had more or less decided which model ukulele I wanted. I admit that I had never heard of Mann's Music, but a quick search showed tha... See more

Rated 5 out of 5 stars

Excellent customer service. I bought an acoustic guitar but then got really ill before I could unpack it and try it out. I recovered just a few days after the return date had expired. When I played th... See more

Rated 5 out of 5 stars

John Mann's products are know for their high quality. The reputation is correct. I feel that people should know how great their service is. Well, it's exceptional from every perspective. Great... See more


Company details

  1. Music shop

Information provided by various external sources

Over the last 160 years we have retailed virtually all musical products from Wireless Sets and Gramophones before the first world war for around 10 guineas, vertical and overstrung pianos for between 30 and 40 guineas in the twenties, Pathescope home cinema movie cameras in the fifties for £6:15:0. We now sell over 15,000 stock lines, from reeds and strings, to brass and woodwind, a huge stock of printed music, both electric and acoustic guitars and electronic and acoustic pianos. Indeed it could be said there are few music shops in the UK with such a large and diverse stock. We have been offering the best prices on the top products to the general public since 1854; we are a family run business that has been operating for 160 years. Unlike our competitors we do not offer a price promise, because we have done your homework for you. You can choose products from this online catalogue, knowing that you are getting the best possible price in the market place today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,507)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service guitar arrived well…

Excellent Service guitar arrived well packed and very hi quality, I purchased the HiVibe, have yet to figure out all the settings but just as a guitar sounds superb. Hopefully after Christmas when everything calms down I will be able to have a really good go trying all the effects

6 December 2024
Unprompted review
Rated 4 out of 5 stars

Mann's music great. Courier was not

Mann's music were great. Good price and excellent customer service. The problem was their choice of courier DHL who mysteriously returned the product to the shop causing an unnecessary delay. The staff at the shop followed this up quickly and the issue was sorted. Happy to use again

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I was trying to buy a specific guitar but was let down by another vendor when it turned out that although it was advertised on line, they actually had no stock. I phoned Manns to make sure they did have the stock and it arrived as promised- great personal service, Thanks Tim

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Delighted with my new baritone ukulele

Delighted with my new baritone ukulele! Beautiful tone and very easy to play. There were some problems with the delivery but Mann's Music were really helpful in getting it all sorted and keeping me updated

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Paul N Thank You

Thank You, Mann's Music, Got my Yamaha GF830 and it is just awesome, plays like a dream, Great price for the guitar and great service from Manns' Music.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Great

First time I have used Manns and it was a smooth experience. I bought a Gretsch G5220 Electromatic and it arrived promptly and in perfect condition. Thanks :)

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Fender Tone Master FR10

I ended up ordering a Fender Tone Master FR10 FRFR Cabinet. Was initially attracted by competitive price, made an intitially contact by phone was met by friendly helpful person, went straight online and made the purchase. Delivery was 5***** Will hopefully use Manns again.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Professional, helpful and faultless service

I ordered a Gretsch G5220 Electromatic in dark metallic cherry red. Its a beautiful colour, but sadly Gretsch don't make this colour anymore and Mann's had one of the only ones's left in the country. Unfortunately when it arrived, and through no fault of Mann's, there was a screw missing from the neck pickup, which was also out of alignment (I've subsequently found out this is a common factory fault) After a quick phone call, Manns sent me a DHL label to return the guitar, ordered a new part and their guitar tech replaced it, and did a full tuning and set up. The guitar was returned back to me in the space of 5 days. Impressive service, incredibly nice people to deal with and will definitely use again. The guitar is awesome by the way.........!

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Great first experience

This was my first purchase from Manns and I ordered a high end guitar from them. Communication was polite and prompt with the item arriving swiftly and in top condition.

Great experience and would use again.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service Great price

I bought a Phil Jones C2 bass cabinet recently, It arrived within a few days well packaged and sounds great alongside the Phil Jones BG120 I already had, also was the best price I could find anywhere, Thanks Mann's Music

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Online purchase

Bought an Electro Harmonix pedal. Very competitively priced, it was posted and arrived very quickly. Excellent service.

26 September 2024
Unprompted review

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