Maplin Reviews 

1,264
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and note how simple it is to navigate the digital platform and place their orders smoothly without any trouble. Many people also note that the items arrive securely packaged, matching their descriptions precisely and functioning reliably right out of the box. However, some people mentioned experiencing frustrating delivery delays, tracking discrepancies, or having parcels mistakenly sent to completely incorrect residential addresses. Additionally, a few consumers noted receiving completely different products than advertised and faced unhelpful customer service responses when seeking professional assistance or refunds.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Product

Consumers find product to be positive, highlighting sturdy quality and items arriving just as described.... See more

Order

Clients share satisfaction regarding the order process, highlighting that items are easy to purchase and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Searched on website easily and placed order without problem. The package of two items was delivered within the time frame expected and as it was tracked, I could easily follow its progress. The item... See more

Rated 5 out of 5 stars

My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with u... See more

Rated 5 out of 5 stars

I can't believe how quickly and well packaged this arrived. Will def shop at Maplin again, and I got a Blue light discount.

Rated 5 out of 5 stars

Excellent service. We've lost Maplin from the high street but pleased to see them still on line. The item exactly as described, promptly delivered. Would use Maplin again and recommend.


Company details

  1. Electronics store

Written by the company

Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(1,264)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My order that I received today

My order that I received today, four packets consisting of, two A27 battery each is a total of eight that I checked on my battery meter are flat so wish to return

8 July 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful

I contacted Maplin to ask which cable I needed. Easy to order the recommended cable and it arrived quickly. I really miss your stores though.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Praktica care

John from the customer service team was awesome. I have a really (really!) old camera which was missing the USB cable. Despite the camera being 20 years old, and not even originally sold by Maplin (it's from a brand that Maplin have acquired), John did his best to locate the cable and come up with options for me. I am astounding that this level of help was available.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Phenomenal customer service

I bought a baby monitor from Maplin approximately a year ago. The monitor came with an 18 month warranty - I contacted Maplin to organise a repair and they could not have been more helpful and customer focussed! A gentleman named James has been helping me with this issue and he has had his work cut out for him! The manufacturer has been difficult to deal with and we have struggled to get to the next stage at every step in the journey. James has been transparent and informative at every step in the process and has worked tirelessly to help us get this issue sorted. Ultimately, the manufacturer has been unable to fix the problem with the monitor which is a shame but Maplin have organised a full refund! I could not fault them at all, their customer service was flawless and because of that we will be buying our replacement monitor through Maplin! Thanks James!

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Impressive Performance and Value

I recently purchased the MAONO USB Condenser Cardioid Microphone with Boom Arm and Headphones from Maplin, and I'm really impressed. The microphone delivers an exceptional sound due to its cardioid pickup pattern. The included boom arm looks sturdy and adjustable, while the headphones provide accurate monitoring, as best as some of the most expensive headphones on the market. Setting it up was easy with its plug-and-play USB connectivity. I highly recommended it for podcasters, streamers, and content creators.

17 May 2023
Unprompted review
Rated 1 out of 5 stars

Not really happy that one of the cables…

Not really happy that one of the cables was clearly used as it hasn't even been wrapped it was just shoved into the (broken) box all tangled

12 May 2023
Unprompted review
Maplin logo

Reply from Maplin

Hi Alex,

Thanks for your review, I'm sorry to hear that it appeared that this was used, that shouldn't be the case as we don't sell used products on our website currently, so I'll be in touch with you over email to resolve this.

Thanks
James

Rated 5 out of 5 stars

Best place for leads / cables etc

I have a home "Retro" studio, and l am always expanding it. And over the years l have bought ALL the leads and other items from Maplin. It was great to receive this latest lead in the mail yesterday so l can do even more now in the studio. And not a long wait for it either. Excellent. Absolutely love Maplin !

4 May 2023
Unprompted review
Rated 1 out of 5 stars

I'm really annoyed by Maplin who want…

I'm really annoyed by Maplin who want me to remove my negative feedback, without resolving the problem . I haven't even returned the item yet, but it was not new and the packaging wasn't sealed and the SIM card slot was broken.

14 April 2023
Unprompted review
Maplin logo

Reply from Maplin

Hi,

Thanks for this second review, I'm sorry that your product has arrived damaged, and that you feel we'd asked you to remove your feedback, we were under the impression that your previous review was just regarding the delivery, which had been resolved over the weekend since you'd placed your review.

I'm glad to see you found our contact page however, and my returns team are working hard to get this item returned for you, so that we can investigate further.

Thanks
James

Rated 5 out of 5 stars

First time ordering from Maplin

First time ordering from Maplin online. Found the item that I wanted was in their sale so thought I’d try ordering from them. Item arrived within 2 days of me ordering it with no issues. Would order from Maplin again!

31 March 2023
Unprompted review

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