Mareshop.eu Reviews 

689
•
TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

Despite paying for FedEx shipping the company decided to use their own shipping partner of choice, causing package to be delivered extremely late and after my snorkelling holidays. The companies solut... See more

Company replied

Rated 5 out of 5 stars

From Oregon, a state in the USA, I found Mareshop online while shopping for Mac Coltellerie boating knives. They had a huge inventory of what I wanted at bat gain prices with affordable international... See more

Rated 1 out of 5 stars

Disappointing experience with poor transparency and zero accountability I placed an order in mid-April for a simple item — a pair of diving fins — only to be told three weeks later that the item... See more

Company replied

Rated 5 out of 5 stars

Very prompt service by Mareshop.eu. Would use again, however not impressed with FedEx. Received an email saying my item had been delivered, and had been signed for by someone who's name I didn't know.... See more

Company details

  1. Dive shop
  2. also in
  3. Boat accessories supplier
  4. Fishing shop
  5. Outdoor sports shop

About Mareshop.eu

Information provided by various external sources

Mareshop è un negozio online di articoli sportivi, specializzato in attrezzature per la subacquea, l'apnea, la pesca sub e la nautica.
Il nostro obiettivo è offrire ai nostri clienti un'ampia scelta di prodotti delle migliori marche a prezzi competitivi, con un servizio di customer service di primo livello: spedizioni veloci in tutto il mondo, risposta alle mail in 24h, supporto alla scelta dei prodotti, anche extra catalogo.

Contact info

3.0

Average

TrustScore 3 out of 5

689 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(689)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Simply the BEST!

I searched all over for a freedive watch.
The Beuchat Mundial 2 was my watch of choice.
The closest place for me to walk in and buy it where I live in California was 50 miles away and would have cost me over $600 USD (including the cable interface) when you figure in tax and gas.
I found it at Mareshop.eu for an INCREDIBLE price.
They were very responsive to my emails, very helpful and very polite.
I had the watch, from Italy to California, in two days.
My TOTAL cost was $342 USD..for EVERYTHING! Watch, cable interface and shipping.
I will definitely be keeping their website on my desktop.
Thanks you Mareshop.eu.

Sincerely,
Mike "Tote" Totaro

30 August 2014
Unprompted review
Rated 5 out of 5 stars

supersonic service!

Ordered a Suunto computer and a cressi mask
Which arrived very quickly indeed considering where they had travelled from.
The items were at a very good price ,packed well and exactly as described.
I would definitely use this shop again, it was also easy to track the progress of the package

28 August 2014
Unprompted review
Rated 5 out of 5 stars

Great quality products, good value, excellent customer service

I wanted to order 2 Cressi Giotto Dive Computers quickly because we were going away in 2 weeks time on a diving holiday and these were out of stock in the UK.
They were in stock at Mareshop and they even gave me a 5% new customer discount.
Arrived 2 working days later in the UK by Fedex in perfect condition.
Customer service email was quick , friendly and informative even giving advice on best places to dive in Italy.
Recommended .

27 August 2014
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for more!

Bought a dive computer for half the price it is here locally, it arrived in australia within 7 days and everything was as advertised. I will be ordering more from these guys!

23 August 2014
Unprompted review
Rated 5 out of 5 stars

Quality and a reasonable price to match

Very happy with the fast shopping all the way to Australia, both my partner and I purchased a regulator and they showed up within a week! Amazing !
Yet to try them
But the quality looks excellent
Thankyou mareshop

18 August 2014
Unprompted review
Rated 5 out of 5 stars

Unreal gear at a great price!

We purchased quite a few items including: Apeks flight regulator x2, Apeks Din adapter x2, Apeks pressure and depth console and a Suunto viper dive computer. All gear was excellently packaged and boxed as new. Just finished setting up the gear and testing it, all working flawlessly. Postage to Australia only took 2 weeks! I also stuffed up with the post code on the order and emailed the store. I received a reply within a few hours telling me the mistake was fixed. First actual dive with the gear next Saturday. Highly recommend this store.

7 August 2014
Unprompted review
Rated 5 out of 5 stars

Delivered what was ordered

Did have some difficulty with the website but I'm not sure if it was my connection
Package arrived one day ahead of estimated del which was great.
Product looks great now all I have to do is find time to use it.

27 July 2014
Unprompted review
Mareshop.eu logo

Reply from Mareshop.eu

Hello Peter, thank you very much for your positive feedback. Our customer service will contact you for more details on your difficulties, for a technical check.

Rated 1 out of 5 stars

Hidden costs, watch out, worst customer experience ever.

Mareshop advertised a Suunto D6i at a 'sale offer/special price' until 31 July 2014. Mareshop did not inform on their site about additional costs not covered by them that the client unexpectedly has to pay in order to get the product. This additional costs substantially increased the 'sale price' beyond other e-commerce websites competitive costs.

I have been harmstrung to pay these unexpected costs to get this product through customs in my country. This was not advised when I clicked PAY on paypal nor through Mareshop website. I never had this issue before as any other site includes this cost in the price or advised clearly before I pay so I can make my decision.

According to International e-commerce laws, additional costs such as customs must be advised to the client before the client pays, however Mareshop plays the game of hiding these costs in the T&C and decides to not communicate this to the customer so Mareshop can sell more under the hat.

When the client realises it's too late as payments go through and product is already on its way. Mareshop customer service does not really exist as replies to the customer consist in referencing their T&C like a robot.

Basically the attitude is "I do what I like and no matter what Laws in e-commerce say I just override them in my T&C" sort of selling style policies. Worst customer experience ever.

I'd recommend to buy your diving products somewhere else unless you live in front of Mareshop otherwise you will be paying a lot more than what they advertise.

Interesting to see if this feedback gets somewhere.

23 July 2014
Unprompted review
Mareshop.eu logo

Reply from Mareshop.eu

We are very sorry that you are not satisfied with your purchase experience from our store and we understand your disappointment on paying some extra local taxes.
Due to international trading laws, any country is free to regulate custom duties applications for importing products and these duties are always under importer's responsibility.
Unfortunately, we have no control on this, and can not apply any quote or pre-payment as we do not know in advance which shipments will have duties and which not.
As per our experience, many imports in Australia are duty free, but probably this was not the case. We suggest you verify with your local customs office for your country regulation, before buying from abroad.
Please, feel free to contact us for any further clarification.
Kind regards.
Gioia - customer service Mareshop.eu

Rated 5 out of 5 stars

Fast excellent service!

I purchase a BCD on Sunday evening my local time, I had received an email stating my product had shipped early Monday morning. As I am located on the western side of the United States, I had expected a slightly longer shipping time. I was extremely happy that I had received the product on the Friday of the same week. I have no objections to using this company in my future scuba purchases after the great service I have received so far.

17 July 2014
Unprompted review

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