I bought 3 fish that I'd been struggling to source through my local shops. All 3 arrived in great condition, stunning fish which have settled into my tank. I love in a rural area and so was a little w... See more
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Review summary
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The order was delivered on time and in very good condition. All the livestock arrived healthy and exactly as described. The pricing was also much better than my local fish shop, which I really app... See more
Company replied
Great service and price. Fish arrived very well packaged and in a timely fashion. One clown fish didn't travel so well but made a full recovery, good communication from marine world aquatics during t... See more
Company replied
I've recently got back into marine fishkeeping and have had two deliveries of fish from Marine World. They're well packed and yse a carrier that respects your shipment. The fish are always fit and he... See more
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Company details
Information provided by various external sources
At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.
Contact info
Buttershaw Lane , BD6 2DD, Bradford, United Kingdom
- 01874 416425
- info@marine-world.co.uk
- www.marine-world.co.uk
4.4
Excellent
481 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 24 hours
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Some fish arrived dead on arrival and…
2 out of the 3 fish arrived dead on arrival and in my opinion the packing could be better for the small fish. More heat pads as they are less resilient. The larger fish was ok. I sent all the photos, initially they only offered store credit and say it is in their t&cs. However they did then agree to give me a refund.
29 October 2026
Unprompted review
This company expertly packages and…
This company expertly packages and ships livestock--the delivery is their downfall. As a science teacher, I respect the care taken; however, the delivery service put the package around the side of our house on a woodpile instead of simply leaving it on our doorstep for the first person in or out of the house to find. By the time it was discovered the following day, four of the five invertebrates in one of three separate bags (one of three species ordered) were deceased. The other livestock survived.
As a former MBA Professor, I advise you to consider:
It costs 5 times as much to get a new customer as to keep a current customer.
If the number of dissatisfied customers is reduced only 5%, most businesses can increase their profitability from 25 – 100%.
When customers have a bad experience, 96% will never mention it to you.
Of these non-complaining customers, 91% will not come back.
When a customer is dissatisfied, they will tell their dissatisfaction to 10 or more prospective customers of your product or service.
96% of unhappy customers don’t complain, however, 91% of those will simply leave and never come back
A dissatisfied customer will tell 9-15 people about their experience.
Around 13% of dissatisfied customers tell more than 20 people.
For every customer complaint, there are 26 other unhappy customers who have remained silent
23 October 2026
Unprompted review
Reply from Marine World Aquatics
Thank you for your response and for bringing this to our attention.
We completely understand how frustrating it is when a delivery goes wrong, especially after all the care, specialized packing, and investment that goes into shipping live animals safely across the UK.
To provide complete context on how we operate, our terms of delivery, and where we are coming from:
1. Delivery Terms & Responsibilities
Required Customer Presence: Per our guidelines, all live livestock shipments are sent on a strict signature-required basis. Customers are required to be present at the address on the agreed delivery date to receive and sign for the package immediately.
Dual Point of Failure: In evaluating this delivery, it is clear there were two separate breakdowns. First, no one was home to accept the delivery as required for live stock. Second, the driver should not left a live livestock parcel unattended on a log pile instead of taking the required courier action for a failed signature delivery.
Courier Investigation: We take these delivery breaches very seriously. We are officially forwarding this incident to the management team at our selected courier company so they can deal directly with the driver's failure to follow live-animal delivery protocols.
2. The Realities of Shipping Live Aquatic Stock
Licensed Couriers Only: By law, we are restricted strictly to fully licensed live-animal couriers. Having trialed every major service over our years in business, the courier partner we currently use is by far the most reliable elite carrier operating in the UK.
Shared Risk & Access: Shipping fish, corals, and invertebrates is an inherent risk shared between buyer and seller. We operate to give hobbyists across the country access to an incredible variety of species at competitive prices species that simply aren't available in many local areas. Where possible, we always encourage hobbyists to support their local fish store (LFS), but for many, specialized mail order is the only way to source these animals.
The Feedback Reality: On a weekly basis, we ship hundreds of live boxes successfully. The reality of modern retail is that the 97% of customers who receive perfect deliveries rarely leave feedback, whereas when an isolated issue occurs, people are quick to take to social media & leave negative reviews before resolving issues.
3. Resolving Your Claim
We firmly believe in resolving all customer issues directly, fairly, and within our standard company guidelines. Our Arrive Alive Guarantee is in place to protect our customers when losses occur.
To process your claim under our policy:
Please provide clear photos of the four deceased specimens in their original unopened bags within our required reporting timeframe.
Once verified, we will gladly issue a store credit for the lost invertebrates, and day when you will be present to sign for the package.
We appreciate you bringing the driver's actions to our attention so we can escalate it with our courier. Please send over the requested photos and let us know how you would like to proceed with your claim.
Excellent selection of fish that always…
Excellent selection of fish that always come well packaged and in good healthy condition. This is now my go to for any live stock, would 100% recommend to everyone
23 October 2026
Unprompted review
Reply from Marine World Aquatics
Thank you for the high rating and kind words! Ensuring our fish and livestock reach you in prime health and top-quality packaging is always our highest priority.
It’s a pleasure having you as a regular customer. Please don't hesitate to reach out if you ever need anything for your setup!
I have been buying from marine world…
I have been buying from marine world for a long time now all livestock is 100% first class never had a problem at all hes such a nice guy he goes above and beyond slight problem today with delivery which ive never experienced before always been spot on i contacted marine world he then contacted courier service and problem was resolved in 20 minutes top quality service 100% i would highly recommend he truely cares about you as a valued customer ⭐️⭐️⭐️⭐️⭐️
15 October 2026
Unprompted review
Reply from Marine World Aquatics
Thank you so much for taking the time to share such a fantastic review!
It’s always brilliant to hear when a minor delivery hiccup gets sorted out so quickly. Exceptional service isn't just about smooth sailing when everything goes right—it's about how dedicated someone is to fixing things instantly when something unexpected pops up. Resolving a courier issue in 20 minutes shows true commitment to both the livestock and the customer.
Loyal customers like you mean the absolute world to independent specialist businesses. Reviews like this give other marine hobbyists complete peace of mind, knowing they are getting top-tier livestock alongside genuine care and support.
Enjoy your new additions to the reef! 🐠🪸✨
No information
Similar to others who have commented, this company does not explain that things are out of stock nor do they respond to emails asking for an update.
Used the credit card scheme to cancel the order and get money back. This was immediately followed by a ranting email from Marine World.
All very unpleasant.
10 October 2026
Unprompted review
Great delivery everything arrived alive…
Great delivery everything arrived alive and well much appreciated used you before will always come back highly recommended
8 October 2026
Unprompted review
Reply from Marine World Aquatics
Thank you so much for the fantastic feedback!
Hearing that your order arrived safe, healthy, and thriving makes all the care we put into packing and livestock handling completely worth it. We truly appreciate your continued support and loyalty—customers like you are the heart of what we do.
Whenever you're ready to add to your display or need anything else down the line, we'll be right here to help! Happy reefing! 🐟🐠🪸
Great service and delivery fish are…
Great service and delivery fish are very healthy and look fantastic thanks
1 October 2026
Unprompted review
Reply from Marine World Aquatics
You're very welcome! It's always fantastic to hear that the new arrivals have settled in well and are looking healthy.
The order was delivered on time and in…
The order was delivered on time and in very good condition. All the livestock arrived healthy and exactly as described. The pricing was also much better than my local fish shop, which I really appreciate.
Thank you, Paul, for promptly updating the delivery address as per my request, especially after the incorrect address was submitted during the order. Your support and quick response made the whole experience smooth.
Thank you very much.
Dipak Patel
1 October 2026
Unprompted review
Reply from Marine World Aquatics
Hi Dipak,
Thank you so much for taking the time to leave such kind feedback! I'm delighted to hear that all your livestock arrived safely, healthy, and on time.
It was no trouble at all to update the delivery address for you—I know how stressful a address mix-up can be when live stock is on its way, so I'm glad we could get that sorted out quickly for you.
We really appreciate your support and look forward to helping you with your aquarium again in the future!
Best regards,
Paul
After a slight delay my order arrived…
After a slight delay my order arrived well packaged and all critters in good shape I would definitely recommend to anyone interested in marine aquarium to check out this store and I will be using again in near future
25 September 2026
Unprompted review
Easy to purchase on line
Easy to purchase on line
Well packed great delivery service
And great fish
11 September 2026
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your fantastic review! 😊 We’re really pleased to hear you found ordering online easy, your fish arrived well packed and safely, and that you were happy with the delivery service. Most importantly, we’re delighted you’re happy with your fish! 🐠
Easy transaction
Easy transaction. Fish dispatched & delivered as promised. Though they didn't arrive until late afternoon. Perhaps a before midday delivery would cause less stress. Just a suggestion not a complaint.
3 September 2026
Unprompted review
Reply from Marine World Aquatics
Thankyou for feedback
Unfortunatly we use 3rd party courior which is out of our control
Quick delivery very well packaged a…
Quick delivery very well packaged a very healthy mantis shrimp! So happy thanks again ☺️
20 August 2026
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your lovely review! 😊 We’re delighted to hear your mantis shrimp arrived quickly, safely and in great health. It’s fantastic to know you’re so happy with your new addition! 🦐💙
Thanks again for choosing Marine World Aquatics, and we hope you enjoy watching your mantis shrimp settle into its new home! 🪸🐠
Another fantastic delivery
Another fantastic delivery, really well packaged, with cardboard and poly box, foil wrap and heat pack!
Every fish and invert purchased has settled in and doing great.
Were very helpful on the phone to sort a courier issue out quickly.
13 August 2026
Unprompted review
Reply from Marine World Aquatics
Thank you so much for taking the time to leave such a brilliant review!
We take huge pride in our packaging to make sure all our livestock arrives safe, warm, and happy, so it’s wonderful to hear that the foil wrap and heat packs did their job. We are delighted to hear that every single fish and invert has settled into their new home and is thriving.
Courier delays can be stressful, but sorting out those hiccups quickly is all part of the service. Thanks again for your support we really appreciate it and look forward to helping you again soon!
Another 1st class delivery of cleanup…
Another 1st class delivery of cleanup crew and frags, I'm never disappointed with marine world aquatics, always well packed and heat pack still warm,all critters in perfect health and condition,I highly recommend marine world aquatics big selection of cleanup crew, I got a stunning orange spine urchin. Thanks again Paul.👌
13 August 2026
Unprompted review
Reply from Marine World Aquatics
Thanks for the great review, Carol ! We're delighted to hear your latest delivery of frags and cleanup crew arrived in top condition. Enjoy the new orange spine urchin, and thank you again for choosing Marine World Aquatics
Great products and delivery
Easy to use website, straightforward orer system and excellent delivery service
13 August 2026
Unprompted review
Reply from Marine World Aquatics
Thanks so much for taking the time to leave us feedback! It’s great to know that you found our website easy to navigate and that your order arrived smoothly. Hope to see you again soon!
Excellent online service
Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very well and after acclimatised corals where all open that evening. Would not hesitate to order again. Many thanks.
30 July 2026
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your wonderful review! We’re delighted to hear that you found our online ordering process easy to use and that your corals arrived in Scotland quickly, safely, and in excellent condition. It’s fantastic to know they settled in so well and were already fully open by the evening after acclimation.
We really appreciate your kind words and your support. Thank you for choosing Marine World Aquatics—we look forward to supplying you again in the future!
Reply from Marine World Aquatics
Thank you so much for your fantastic feedback! We’re delighted to hear you were happy with your order and really appreciate your support. We look forward to serving you again soon! 😊🐠
Disappointing
I don’t often write reviews online, but feel obliged to if only to raise awareness of my experience so others can make a more informed decision.
We ordered a relatively cheap beginners tank. The amazon sellers were out of stock, so we looked online and found Marine World Aquatics. The price was cheaper, and nothing suggested it wasn’t in stock.
Once ordered the confirmation email stated
‘Allow your order to be assigned for up to 30 days, in which we hope to obtain your stock in this time’.
Days later I used their chat tool on the website, politely asking for an up date, the response didn’t leave me any wiser. My wife called them the following day and was just given excuses regarding staff levels, and that they were waiting for the order to be delivered from their supplier (they intimated they only order these when they receive an order). My wife felt fobbed off. I then sent an email maybe a week later asking for an update, no response. I sent a further email 3 days later informing them of my intention to cancel if I didn’t get an email back. A few days after that I got confirmation that my order had been cancelled. Finally.
NOTE: Marine World Aquatics. Add a line on your website to every product (non livestock) that you have no intention of stocking. Simply saying that ‘the item isn’t stocked, however the item is generally available within 30 days’. Then if / when you receive an order, liaise with your supplier and provide an accurate update via email to your customer telling them when it will arrive. If this is unachievable because of your lack of staff, then you should question why you are trading. This is really basic customer service, and it certainly won’t help you grow your business and reputation.
Also when you cancel an order, perhaps send an email apologising for the inconvenience. Again basic customer service.
Very disappointing experience. I would never use them again, and would advise to proceed with caution if you are considering a similar purchase.
5 July 2026
Unprompted review
Reply from Marine World Aquatics
Dear Ben,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.
We understand how frustrating it is to wait for an order without receiving the level of communication you expected. While our order confirmation does advise that some non-livestock items may take up to 30 days to be sourced from our suppliers, we appreciate that clearer updates throughout the process would have made your experience much better.
Your comments regarding product availability, communication, and the cancellation process have been taken on board. We are continually reviewing how we present stock information and how we communicate with customers to ensure expectations are clearer from the outset.
We’re disappointed we weren’t able to fulfil your order and apologise for the inconvenience caused. We appreciate the constructive suggestions you’ve provided and will use them as part of our ongoing efforts to improve
Kind regards,
Marine World Aquatics
First time ordering.
First time ordering.
Great service, and really impressed with the fast delivery .
Fish all healthy
23 July 2026
Unprompted review
Reply from Marine World Aquatics
Thank you for your first order and for taking the time to share your feedback. We’re so glad to hear you were impressed with the fast delivery and that all of your fish arrived healthy. We truly appreciate your support and look forward to serving you again soon.
Impressed …
Second order of fish arrived yesterday and are already settled and feeding in their new home.
Packaging was impressive and ensured the best transit possible for the livestock.
Will definitely order again in the future 👍
2 July 2026
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your fantastic feedback! We’re delighted to hear your second order arrived safely and that the fish settled in and started feeding so quickly. It’s great to know our packaging met your expectations and helped ensure a smooth journey for your new arrivals. We really appreciate your continued support and look forward to helping you stock your aquarium again in the future. Enjoy your new fish! 🐟😊
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