Mark and Graham Reviews 

I am not one to normally write reviews, but this company is extremely unprofessional. I was given an estimated delivery date only to never receive any further communication about it. After reaching out to the company, I find out my order is delayed another 2 weeks. They refused to give a refund or cancel my order. Highly unprofessional and will never be a returning customer

I was gifted a set of Mark and Graham's Terminal luggage. I am a frequent traveler and loved the look of the pieces. How disappointing the wheels turned out to be and after many calls and countless hours with the customer support line there are no options for replacement wheels for their luggage. How can you not offer replacement wheels to be purchased?

I ordered a gift for someone who is speaking at a conference I am hosting. I used my company card and my own shipping address (so the shipping and billing addresses were different) and the order got canceled TWICE. I never received a notification on either occasion saying the order was canceled. After being on the phone with useless customer service representatives for an hour and a half, they transferred me to the editing office where I replaced the order, and notes were made saying that the order wasn't fraudulent. After my reorder, it was canceled for a second time... again with no warning. I am now a week out from the conference and do not have time to order from anywhere except Amazon. I will never shop from this company again. Ridiculous.

An absolutely horrible company. This was my very first experience with them. I ordered a bag, they sent a different patterned bag, it was obviously replaced because the other one was sold out, and they said that is what I ordered and it cannot be exchanged or returned. I NEVER would have ordered that pattern! I think they are a terrible company and I will NEVER do business with them again!!

After spending nearly an hour with three different customer service reps just to return an item, I will never ever use them again ever, I actually reached out to the CEO in LinkedIn to express my concern for such a poorly run company!! No word back of course!

Not a nice looking item, leather looks cheap and buyer beware, anything on sale will most likely be non-returnable as “final sale”. This is not flagged like most companies do in red, rather in fine print about specific pricing ending in certain numbers after you add to cart. Bad business practice and obviously set up that way knowing people won’t notice. I can understand a final clearance on discontinued items, but what is aggravating is these items are still for sale at a “regular” price.

I purchased a beautiful handbag on sale 9/21/23. Within minutes I tried to cancel the order as I found another bag I really wanted on another shopping website. I was told by a customer service rep that my purchase was in the midst of a temporary authorization deeming the order incomplete. However she did provide my order no. and suggested I call back in an hour. I called 15 minutes later only to find out that the item was already being shipped. Helluva stall tactic... y'all have lost a return customer.

What a bad experience I have had with this company. Shame on me I purchased terminal 1 luggage twice. Thought it was a fluke that the larger piece got torn apart on the belt at the airport. Mark and graham did not help at the time. Purchased a second larger piece to match the other 2 pieces I still had. I only used the large piece once this year and here we go again. The monogram fell off the top of it crimped and the “leather” tore!!! Again nothing M and G can do for me. Needless to say no Christmas shopping here even if things look cute. They sell good looking junk. After spending $800 for two of the same pieces of inadequate luggage plus the other two pieces (one of which has visible screws popped through) I will try Tumi and a professional company.

So disappointed! The cases are ok but the monogramming is so cheesy and cheap. The letters aren't even uniform from case to case and they are PEELING OFF, right out of the box. What garbage.

Received a work tote as a birthday gift from my husband in 2022 and it broke within a few weeks. I only used it once when it broke. I had my laptop, a small notebook, and a small wallet inside. They fixed it and sent it back. I work from home and only go into our HQ office 2-3 times per year. I used the bag a total of 5 times and the long strap handle broke. They don't honor their faulty products and was told there was nothing they could do a year later, as it broke again. It was the only time this year I used the bag and the part on the bag that holds the strap broke!

The bag has a faulty design as it is so heavy without anything in it! Who makes a $300 bag that can't hold anything!

Horrible! I will never by anything from this company again and will urge others not to as well!

This is the bag: CAROLINE LEATHER HANDBAG and

I am so frustrated and honestly shocked with what has occurred with my Mark and Graham order #331853517034. I have made numerous phone calls related to this order after I received a faulty order [ice bucket was personalized but wine glasses were not]. In the phone call dated 8/30 which this email refers to, I was told that the recommended solution by Mark and Graham, following previous “attempts” to correct the issue by requesting that personalized wine glasses be prepared and sent, was that I should receive a full refund for this order and then re-order again. I was told I should see a credit on my credit card account within 5-7 days. I purposefully waited two weeks and called back to today to check because I have not received the credit. The representative I spoke with said that (1) this was incorrect according to the supervisor notes from my phone call, (2) that I was offered solutions to the issue which I rejected, and (3) that no refund should be issued. This is completely NOT what I was told by Imelda, the representative that I spoke with on 8/30.

I am a respectful and patient person. I have done everything possible to work with Mark and Graham to correct THEIR ERROR. I paid $111 total for the Outdoor Wine Bar Set which includes a personalized ice bucket and four wine glasses. I received a personalized ice bucket and four wine glasses with no personalization. I called M&G on July 15th to report the error. In that conversation, I stated that the item was a gift that needed to be taken to an event the next day. I was told I could keep the ice bucket and send the glasses back and that replacement glasses would be sent. Two weeks later I received the replacement glasses. They also contained NO PERSONALIZATION. I sent all 8 glasses back and made additional phone calls. During these calls I was told that the representative was making another request for personalized glasses to be sent to me. I was told at this point that an additional inspection step would be needed since their were two errors made to the order. I have never received any more glasses. I have continued to follow up and was finally told in the 8/30 call that there were issues with M&G being able to personalize the glasses and that I would be issued a full refund within 5-7 business days. Fine. I waited two weeks from this call to follow up on the refund and was rudely told that the supervisor notes stated that NO refund would be issued. The representative told me that she added a note for the supervisor to give me a call within 72 hours, or 3 business days. Ine the meantime, I paid full price for the Outdoor Wine Bar SET on JULY 3rd and have nothing but an ice bucket and no additional plans for remedy from M&G. Keeping my money in this manner is in violation of the Consumer Protection Act and constitutes an unfair trade practice. I will be posting this review in every public forum available. If anyone from M&G wants to reach out to me, feel free to use the email address associated with the referenced order number.

I got a tote bag from Mark and Graham as a gift. After about a year of use, the handles are MELTING. Yes, melting. Both handles are extremely sticky, the stain is coming off in clumps and get on everything. A shirt and a jean jacket have been completely ruined. I reached out to customer service and because my Aunt no longer has the order number, there is nothing they can do. I asked for them to just fix the bag and they are unable to. The customer service team was absolutely useless. I asked to speak with someone else and they would not even provide me with any information.

My family wanted to buy me a black leather tote for my birthday. 300$ and lots of excitement later, we open the box to find the cheapest material to ever exist. The smell of plastic reeked. I’ve bought better quality bags from street cart sellers in lebanon for 5 dollars. DO NOT BUY.

Do NOT buy from them
First time customer and will never order from them again. They are the worst customer service I have ever experienced. Beware of ridiculously high shipping and return charges that they don’t tell you about.

Absolutely AWFUL customer service. Item arrived damaged and they refused to make the situation right. Supervisor was nasty and incompetent and unwilling to help. Disgusting excuse for a business and William Sonoma should be ashamed.

My husband bought me their $500 2 piece luggage set for Christmas. 9 months later and the handle broke and they refuse to fix it even though it states it has a lifetime warranty. This is not normal wear and tear- it’s a product defect but they refuse to do anything about it. Don’t spend money on expensive products that don’t hold up and have proper customer service to accompany it. That’s Mark and Graham

Printed my item wrong 3 times, terrible customer service! Spent a total of 4 hours dealing with everything!They asked me to send it back but never followed up with info how to send it back. They finally told me not to bother sending it back so I threw it out since it was a gift for someone and it was incorrect Now they won’t refund my money and I’m out $118! Won’t write more because I’ve already wasted enough of my time with them!!! BEWARE!!

M&G hid their return policy in fine print (font size = 6) on "final sale items" and would not take an undamaged return or offer a store credit.

DO NOT PURCHASE FROM THIS VENDOR

Horrible customer service and overpriced goods for the quality. Big mistake. I should have never ordered from them. I can't reach anyone on the phone and they don't respond to emails. I ordered a gift and it is arriving in three separate shippings and I wanted it to arrive all together in one package. I won't use them again and am bummed I didn't read reviews before I purchased.

Terrible customer service. Paid $38 for shipping and when I needed to update the address within a day of order, then first told me it would cost another $40 and then told me nobody was available to make the change. Wish I would have seen this horrible reviews before purchasing.