The whole process was superb, from ordering the carpet, agreeing the fitting date, and the finished job - and I'm fussy! The staff are helpful and knowledgeable, and the fitter was on time, courteous... See more
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Absolutely first class from start to finish, no hard selling, very transparent on costs and extras. Mark who fitted my hall stairs and landing was a very professional polite person. And he did an exce... See more
Brilliant. Good selection, good value and easy to organise fitting and brilliant fitters. The fitters were prompt and efficient and very careful around our recently decorated walls! We also had so... See more
Company replied
Visited the Marsh Barton showroom planning to buy a couple of decent off-cuts to tide us over whilst we await some building work in 6-12m time. On explaining our circumstances, we then had some real... See more
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Company details
Information provided by various external sources
Market Carpets - Free measuring and fitting of carpets in and around Devon!
Contact info
Withycombe Road, EX8 1TG, Exmouth, United Kingdom
- admin@marketcarpets.co.uk
- www.marketcarpets.co.uk
4.7
Excellent
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Robin and Dean.....Fabulous service!
Robin and dean at Exmouth have been absolutely amazing with helping us chose the right carpets and laminate flooring for our new home! They are polite, professional, attentive, experts in their field and a real credit to not only Market Carpets but us, the local community. Bravo! Thank you Kirst & Ray
26 September 2020
Unprompted review
Reply from Market Carpets
Good afternoon Kirsten,
Thank you for your lovely feedback and taking the time to share it on Trustpilot. I can assure you these comments will be shared with Dean and Robin and they will share our pride in receiving such great compliments. In such a competitive area for our trade, our team really do work hard to ensure they provide the best customer experience in Exmouth! Thank you for your support and recommendation.
Kind regards
Meghan Radford
Thoroughly recommend MarketCarpets above Carpetright etc
Brilliant.
Good selection, good value and easy to organise fitting and brilliant fitters.
The fitters were prompt and efficient and very careful around our recently decorated walls!
We also had some stair treads which turned out fab.
Only thing they could change would be to do surveys after hours (after 5pm) as most couples cannot get time off together to check carpets, colours etc.
18 September 2020
Unprompted review
Reply from Market Carpets
Thank you so much for sharing your valued feedback, I can assure you we take your comments regarding a later evening into account, as we have remained closed on a Sunday we understand that it can be difficult for some of our customers to visit the shops.
I am so pleased you found your overall experience easy and you are really pleased with the end result. We look forward to seeing you again.
Kind regards
Meghan Radford
Market Carpets are always professional…
Market Carpets are always professional and efficient. We are very pleased with our new carpets and would like to thank the fitters for a job well done and the shop for the advice they gave for the best carpet to have with my wheelchair.
Pat & Roger Mathewson
31 August 2020
Unprompted review
Reply from Market Carpets
To Pat & Roger,
Thank you for taking the time to review our family business on Trustpilot we appreciate all feedback offered by our customers. I am pleased you have found the service you have received on every visit to be professional and you are always happy with your completed jobs. Thank you for your loyalty and we look forward to seeing you again.
Many thanks
Meghan Radford
I would like to say a big thank you for your service.
I would like to say a big thank you for a lovely carpet chosen by our granddaughter. We arranged and paid for this as we've used you for our own houses before. Anyway, I'm just thanking your team close to where we live. We were well treated and served. Because of the circumstances surrounding our granddaughter's situation, the gentleman went above and beyond what was expected to help our situation, arranging a wonderfully quick and efficient service including carpet and a fitter, who alone did a wonderful job completely carpeting the house.
We say thank you to your team for a wonderful job and carpet, we are extremely grateful and pleased with your service as always.
Regards
J
Newton Poppleford
27 August 2020
Unprompted review
Reply from Market Carpets
Dear John,
Thank you so much for sharing your wonderful feedback on Trustpilot, our team pride themselves on their friendly and flexible customer service and your personal review reflects this.
We look forward to welcoming you and your family back to Market Carpets in the future.
Kind regards
Meghan Radford
Genuinely the best.
Just had bedroom carpet fitted - the second one I’ve had done by Market Carpets in Tiverton, Devon. They really are top professionals and make me feel confident of the choice I’m making. The two fitters, Matt & Rob, were really friendly and even though they arrived late in the afternoon (which I was aware was happening right from booking stage) they fitted the carpet so fast without compromising the quality of service whatsoever. I honestly can’t say that I would choose to use any other firm. Nice one Market Carpets!
30 July 2020
Unprompted review
Reply from Market Carpets
Thank you Mrs Coombs for sharing your comments following your recent experience with Market Carpets. It is great to read that you received excellent service from our team in Tiverton, we are really proud of our entire team and the great service they continue to offer.
Thank you for being a loyal customer to our local family run business, it really does mean a lot.
Kind regards
Meghan Radford
My wife and I recently purchased…
My wife and I recently purchased another carpet from Market Carpets on Marsh Barton. Despite the Covid virus, the 'warehouse' was well organised and staff brilliant as usual. Pricing is always competitive with the Company and despite a little hic-cup with the manufacturer (no fault of M.C) Richard (Mkt Carpets) responded and sorted everything immediately and professionally. The 2 fitters came, great guys, carpet fitted, left everything clean and tidy, great job done. When our bedrooms are to be carpeted, M.C will be our first port of call.
28 July 2020
Unprompted review
Reply from Market Carpets
Dear Robert,
Thank you so much for taking the time to share your 5 star experience. Our team and customers have been very supportive and patient during the recent Covid situation, however I am pleased it didn't effect your overall experience too much and Richard was proactive in resolving any issues. Our team pride themselves on offering great, reliable customer service and I am pleased you have experienced this every time you have shopped with us.
We value your loyalty to our family business and we look forward to seeing you again in the future.
Kind regards
Meghan Radford
Check the verbal prices!
They don’t feel like a local company you can trust anymore! I feel I have been overcharged because when they give you prices in the shop they are confusing. By the time I found out I was desperate for new flooring as we had had a new kitchen fitted and dust was kicking up so I went through with my purchase. It has left a bad taste. Just bought a used car and that was more upfront.
27 July 2020
Unprompted review
Reply from Market Carpets
Good morning Tyna,
Thank you for taking the time to share your feedback, I am sorry to read that you are disappointed with the service you have received. As a family business we do always try to be transparent with our prices so I would be really interested to find out more about your situation. If you could email me directly on meghan@marketcarpets.co.uk so I can investigate this further that would be really helpful to ensure our team are all offering the same great service we pride ourselves on.
Kind regards
Meghan Radford
Happier than a prop forward in mud!
Excellent service from purchase to fitting. I was recommended them by a friend and am not disappointed. I explain that I had never purchased carpet before, the shop guy, whose name I have forgotten, was very helpful and did not try to sell me the most expensive carpets. He listened to what I needed and advised me. I am delighted with the end result.
The fitters were friendly and professional, they laid two carpets in just less than an hour and did an excellent job.
9 July 2020
Unprompted review
Reply from Market Carpets
Dear Mason,
Thank you so much for your great review, our family business relies on our customers recommendation and I am so pleased you have had such a great experience. Market Carpets prides itself on our customer service, offering competitive deals and our team being friendly and approachable to our customers.
We look forward to seeing you and your friends and family in the future.
Kind regards
Meghan
Thank you for your good and prompt…
Thank you for your good and prompt attention. Market Carpets were most helpful in providing and fitting carpet in my flat, an excellent service.
2 July 2020
Unprompted review
Reply from Market Carpets
Thank you Sally for sharing your lovely feedback for our team, . We really appreciate your custom and look forward to seeing you again in the future.
Kind regards
Meghan
Thank you 💫
A huge thank you to your team for our lovely carpets. From the super quick response from Meghan to my enquiry, to the friendly measure up by Lee and recommendations. Dave our carpet fitter was great and ensured he kept his social distance. Couldn’t recommend you guys enough.
25 June 2020
Unprompted review
Reply from Market Carpets
Thank you so much Charlotte for your lovely words, we are so pleased you had a fantastic experience with Market Carpets, we pride ourselves on great customer service and we are pleased you experienced this first hand.
Many thanks
Claire
had a stair carpet an landing carpet…
had a stair carpet an landing carpet laid on 19/06/2020 but only ordered on 18/06/2020. the company was very helpful with all question i asked of them.an speedy on completing the job. would recommend/ or use again in future,
19 June 2020
Unprompted review
Reply from Market Carpets
Hi Darren,
Thank you so much for sharing your comments. I am so pleased you had a 5 star experience with us and you found the process easy and simple, I can see we managed to slot you in for a cancellation for fitting, which was perfect timing.
We look forward to seeing you again in the future.
Kind regards
Meghan
Reply from Market Carpets
Thank you Becky for sharing your feedback, I so pleased you had a 5 star experience and you are pleased with the end result. Kind regards, Meghan.
Recent experience
All in all a very easy experience with Market Carpets in Exeter. From the help in the showroom, a punctual meeting to measure up and discuss requirements, to the good quality finish and the clean and tidy completion. Wouldn't have any hesitation in using them again. Thanks to all.
11 March 2020
Unprompted review
Reply from Market Carpets
Dear Alistair, Thank you so much for taking the time to share your 5 star review on Trustpilot. Market Carpets is a family run business and we pride ourselves on providing an efficient, simple service and it is great you experienced this first hand. We look forward to welcoming back in the future. Kind Regards, Meghan.
Had Lino laid
Had Lino laid
One month later big bumps appeared
Called market carpets they were baffled and never seen anything like it but offered to go halves to repair????
We said no not our fault now they say our floor is damp
Appalling service do not use
10 February 2020
Unprompted review
Reply from Market Carpets
Dear Stephanie,
Thank you for taking the time to share your experience on Trustpilot, we always use feedback to continue to improve our service we offer.
I am sorry you are unhappy with your experience, as a company we feel we have tried to rectify the situation for you the best we can. As the vinyl was purchased via telephone, our measurer did not see your property to be made aware your floor was recently concreted. When you contacted us to tell us your floor had bubbled we arranged for the fitter to come back to the property to see what had happened as when he fitted your flooring it was to a satisfactory standard with no problems. The fitter hadn't seen this before and was unsure as to why the flooring had bubbled as much as it did, therefore he offered to fully bond the vinyl and refit it for you to see if that would rectify the issue, at a reduced cost, which you declined and made contact with us at the shop. We then offered to investigate it further for you using our damp meter, we came and put it into place and returned 48 hours later to see the damp reading had exceeded the limits for vinyl installation, we can forward the images of this if required. Market Carpets can only fit to areas presented and accept no responsibility for problems created by any sub floor following the fitting of any floor-covering.
Regards
Meghan
brilliant job from start to finish well…
brilliant job from start to finish well done guys
24 January 2020
Unprompted review
Reply from Market Carpets
Thank you so much for taking the time to share your review on Trustpilot Wendy, it is great to hear our customers feedback to know we are meeting their expectations of our local business. We hope to welcome you back again to Market Carpets. Kind regards, Meghan.
Fantastic service and really happy with…
Fantastic service and really happy with the finished look and the price. Will use again!
20 January 2020
Unprompted review
Reply from Market Carpets
Hi Mark, Thank you for your kind comments, I am so pleased you had a 5 star experience with Market Carpets and we have gained another loyal customer for our family run business. Kind regards, Meghan.
Great quick service at very competitive…
Great quick service at very competitive prices. Definitely will be using again.
17 January 2020
Unprompted review
Reply from Market Carpets
Hi Sue,
Thank you so much for your lovely comments, I am so happy you had a 5 star experience with Market Carpets. We look forward to seeing you again.
Kind regards
Meghan
hidden costs on the invoice, but only seen once paid
So we’ve used market carpets a fair bit in the last few years, and most recently had our floor in the kitchen done in clip in vinyl boards (which are very nice)
However it came to taking some flooring back for a refund as it was over ordered, and when he told me how much I was getting back it was slightly below my expectation based on simple maths, firstly I got given 33% discount but only on the floor and not there massively expensive underlay of which you have to order in 10square metres, of which only 5.7 where used , the fitted from them never left that behind either, so he’s got enough easily for an average bathroom to be done at my expense.
Next when he broke down the invoice you know the one you just pay and never really look at based on honesty at point of sale and you only see once paid, was the hidden cost...... delivery charge? It was taken by their supplier to the store and picked up by the fitter.... and I paid almost £30 for this? Next was the hidden fee for fitting, £10 admin fee? Neither of these costs are upfront explained to you, as I wouldn’t of used these guys and got my own fitter!
The fitter, you pay £100 cash to him on the day at fixed cost, since when does a floor guy earn over £50 pound an hour? He’s wasn’t even two hours at my home and then he told me he has 4 other jobs to go to? £500 pound a day? Madness.
Overall I’m
Happy with the fitting and the guy did a nice job but I think market carpets have been dishonest and made this refund work in the favour of the company and not the consumer! I will avoid in future... oddly enough I have two floors I want to do this year and I’ll be using the competition. Bad marks for not being transparent with your Charges.
16 January 2020
Unprompted review
Reply from Market Carpets
Thank you for taking the time to share your feedback Mr Harvey, we appreciate all feedback from our customers to ensure we can improve our service.
I would really appreciate it if you could email me more details of your order on meghan@marketcarpets.co.uk so I can investigate this further with the customer service team and fitter involved to ensure we can find out what happened. Market Carpets pride its reputation on its honest service and I cannot apologise enough that you feel you didn't receive this fully.
Overall I am pleased that you are happy with your finished product and do hope this won't deter you from using us again as in previous years you have been happy with the service, we aim to make our service as simple and competitive as possible.
Kind regards
Meghan
Loved the design as well as help from…
Loved the design as well as help from the staff. Great variety w/ perfect quality. Even your mmarketing has style
22 December 2019
Unprompted review
Reply from Market Carpets
Thank you for taking the time to share your review on Trustpilot, Mike. It is great to see you had a great experience with Market Carpets and our staff were helpful. We do aim to offer a high amount of choice at competitive prices and I am pleased you found everything you needed. We look forward to welcoming you back again in the future.
Just had marvellous service at the…
Just had marvellous service at the Tiverton store.
From the minute I walked in got first rate service. Fitted this morning within days of the purchase.
Staff in Tiverton professional, jovial and well informed.
17 December 2019
Unprompted review
Reply from Market Carpets
Hi Joanne, it is great to receive your 5 star review for Market Carpets, thank you for sharing your comments. I will ensure this is shared with the team in Tiverton, they will be very pleased to receive such lovely feedback. We look forward to seeing you again. Many thanks.
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