Marsh & Parsons Estate Agents Reviews 

Excellent service from the Marsh and Parsons team and particularly Soumiya.
Definitely would use again, like I always do in fact.

My experience renting with Marsh & Parsons in the Kennington office & South (PM) team was consistently poor, characterised by a lack of accountability, administrative errors, and significant management failures from start to finish.

Key issues encountered:
1. Misleading Property Information: The agency provided incorrect information regarding the size of the bed in the property. This failure led to me purchasing bedding that did not fit, resulting in a financial loss of over £2,000. The blinds and curtains were not fitted in time and the agent expected me to move in and live without blinds for the first 3 weeks.

2. Inadequate Pre-Tenancy Checks: Despite the property being a new build, I moved in to a catalogue of serious "snagging" issues, including a dangerous hot water leak, a bathroom sink leak, and a non-functional deadbolt/fire door. It was clear that no meaningful inspection had been conducted prior to handover.

3. Poor Communication & Accountability: Throughout the tenancy, Marsh & Parsons repeatedly distanced themselves from basic management responsibilities. Whenever issues arose (such as communal area cleaning or maintenance faults), their standard response was to defer responsibility to the landlord or building management, leaving me to chase resolutions for weeks.

4. Administrative Incompetence: When negotiating an early surrender of the tenancy, the process was unnecessarily difficult due to blatant errors. The draft Deed of Surrender provided contained incorrect dates and the proposed settlement figure was inaccurately calculated. I had to repeatedly flag these inconsistencies, which delayed the process significantly.

5. End-of-Tenancy Friction: The issues continued even after moving out. I faced unnecessary delays regarding the refund of overpaid rent and the return of my security deposit, ultimately forcing me to raise a formal dispute with the Tenancy Deposit Scheme (TDS) to secure the release of funds that were rightfully mine.

Throughout my time as a tenant, I felt I had to do all the heavy lifting to ensure the property was maintained, legal documents were drafted correctly, and finances were reconciled.

You would expect a baseline level of service given the property was being "managed" (if you can even call it that) by Marsh & Parsons, but that was unfortunately not the case.

It is particularly frustrating because, given the busy lives their clients lead in Central London, it is clear that the agents neither understand nor value the premium they charge for their services.

I would strongly advise prospective tenants to look elsewhere or you, as a tenant, may need to employ the use of automated systems to manage your property management.

Very helpful person Michael Stout

I would strongly advise anyone considering using Marsh & Parsons to think very carefully before doing so.

Our experience was characterised by poor communication, a lack of transparency, and an unwillingness to take responsibility when concerns were raised.

When we needed to surrender our tenancy due to ongoing severe noise issues affecting our enjoyment of the property, we repeatedly asked for clear information about our financial liability and the surrender process. Rather than providing straightforward answers, we were repeatedly referred back to the tenancy agreement after decisions had already been made. Key information, including the replacement tenant's move-in date, was not communicated to us when requested, despite being directly relevant to our financial position.

The viewing process was also poorly managed. We experienced last-minute viewing requests, cancellations without notice, agents arriving late, and occasions where we were left waiting for viewings that never took place, only finding out after contacting the office ourselves.

During the complaints process, responses were slow, and we found that many of our concerns were dismissed rather than properly addressed. Their final response acknowledged that "greater clarity may have assisted" and apologised for delays in responding, yet continued to deny that any meaningful failings had occurred.

What was most disappointing was the attitude shown throughout the process. Instead of engaging constructively with the issues we raised, there appeared to be a consistent effort to deflect responsibility and rely on generic contractual wording rather than addressing the specific concerns about communication and transparency.

We have now felt it necessary to escalate our complaint to the Property Redress Scheme.

Based on our experience, I cannot recommend Marsh & Parsons. Professional communication, transparency and customer care were lacking throughout, and what should have been a difficult situation made manageable by a professional agent instead became unnecessarily stressful and time-consuming.

The agent was clearly knowledgeable and equally competent at assisting me. Generally came across as very keen to help at a time when we needed fall back on a agent we'd used, if at arms' length for just over 15 years.

Have had very consistent and helpful communication with Debbie Lewis in getting some maintenance issues resolved! As soon as Debbie had been aware of the situation she was very fast to help get it sorted. Thank you!

Debbie has been exceptionally helpful in arranging the exit of our tenant after they gave notice to leave to enable us to move back into the property. Thanks so much for your help

Property management has been truly awful.

Feels like it’s run by teenagers, communication is terrible, passive aggressive emails, chasing endlessly for really basic things.

Never again would I use them or recommend to anyone for property management, it’s been so stressful and significantly more money than if I had managed it myself.

I’ve used both the sales and lettings teams before and they have been great though, I would recommend them.

Mr. Bailey Gibbsons from tenancy changes provided us with a great and efficient lease process. Thanks!

Very pleased with the work of Marsh & Parsons in the management of our property. In particular, Neil Plit was incredibly helpful, professional, and friendly throughout our tenancy.

Well done Baran - good customer service

Edward was efficient and easy to work with

Michael Stout has been brilliant in terms of his attention to detail and prompt responses with regards to the property we rent out through Marsh and Parsons. He is always extremely approachable and so helpful! Many thanks for your help, Michael!

Charlie was very responsive when we were chasing down an old electrical report in order to exchange on a flat. Many thanks Richard

I had the pleasure of dealing with Owain W, he was very accommodating and welcoming, dealt with any issues within hours and is very responsive and resolves issues to an high standard, has great communication and is a very understanding agent

Going forward i would be more then willing to rent with Owains team again.

Like to thank one of their agents Charmaine who was very helpful and professional in helping us with our move into our new home

Many thanks to Charlie Hope, he was amazing and he gave me a great service! Thanks so much!

I have been living in the property for some time now, and I have always found Owain to be friendly, professional and genuinely helpful.
Whenever I have had a question or needed assistance, they have been quick to respond and have always kept me informed. Recently, during a property inspection, they took the time to listen carefully to the issues I raised and followed up on everything, which I really appreciated.
What stands out most is that they are always approachable and make you feel that any concerns will be taken seriously. It is reassuring to know there is someone who is attentive and willing to help whenever needed.
Thank you, Owain, for your help, responsiveness and professionalism. It has been a pleasure dealing with you, and I would happily recommend your services to others.

I have been working with Marsh & Parsons, and in particular with Baran, for the management of my property. Baran has consistently provided an excellent level of service: professional, responsive, and highly reliable. Communication has always been timely and clear, and every issue has been handled efficiently and with great attention to detail. I truly appreciate his support and would highly recommend both Baran and Marsh & Parsons to anyone looking for a trustworthy and proactive property management service.

I had a very positive experience working with Edward Shikabwali at Marsh & Parsons. He was professional, friendly, and always quick to respond to any emails I had throughout the process. Would highly recommend.