Marshfield Farm Ice Cream Reviews 

296
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the truly exceptional quality of the products, noting that the delicious ice cream always arrives completely frozen and securely well-packaged for every single delivery. Consumer reviews also showcase the highly efficient delivery service, smooth online ordering process, and wonderfully wide variety of available flavors suitable for different preferences. However, some people mentioned encountering minor issues such as cracked or broken plastic lids on their ice cream tubs which made storage somewhat difficult. A few reviewers also experienced frustrating delivery failures or completely missing parcels due to unexpected problems with the third-party courier service.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the creamy textures, rich flavors, and a wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting speedy arrival times, helpful tracking... See more

Quality

Clients share positive opinions on quality, frequently praising the rich and creamy texture of the products... See more

Order

Users describe positive interactions with order, highlighting the website as very easy to use and praising... See more

Service

Consumers find service to be exceptionally positive, frequently praising the prompt delivery, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always exceptional quality & great delivery, timing plus produce still firmly frozen..over many deliveries this last couple of years we have only had one minor issue which Marshfield quickly rectified... See more

Rated 5 out of 5 stars

Answered my call for help in a crisis - grandsons coming and not enough of their favourite 5-star ice cream in the freezer. Marshfield to the rescue - ensured there were lashings of the best ice cream... See more

Rated 5 out of 5 stars

Fantastic ice cream. Great flavours especially the sorbets which are my favourite. Nice size tubs for the price and delivery was quick. Well packed and arrived completely frozen without any re freeze.... See more

Rated 5 out of 5 stars

Been buying their ice cream via home delivery on a regular basis and over 5 years later, I still am. Great ice cream, particular favourite is Rich Clotted Cream (does that make me boring?😅). Always d... See more


Company details

  1. #1 of 1 best companies in Dairy farm
  2. #43 of 94 best companies in Food Manufacturer

Written by the company

We are Marshfield Farm Ice Cream. We’ve been creating a whole host of award-winning flavours on our family farm in the South West of England for over 35 years. Our flavours are inspired by British classics, with a few surprises in the line up too. From creamy to crunchy, fruity to fudgy, we believe we have something to make the whole family happy – even the dog! One Family, One Farm, One Herd of Happy Cows Three generations of The Hawking family have been farming the land we love for over 50 years. Our cows spend most of the year outdoors, free to roam on our pastures which we farm using sustainable, regenerative techniques to increase biodiversity and reduce our carbon footprint. We only ever use our own milk in our ice cream, which moves only meters to our ice creamery where it is combined with the best quality ingredients and churned into our delicious ice cream.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(296)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Ice Cream

Great ice cream again from Marshfield.... Simon the delivery guy was brill as well - on time and with a smile. Thanks again Marshfield.....

12 January 2026
Rated 4 out of 5 stars

I experienced absolutely no success in…

I experienced absolutely no success in receiving ice cream from this company. Every instance, the courier was held responsible. What an utter drain on my time and energy. It's amusing that I'm being asked to review a product that never arrived, highlighting the company's understanding of customer needs.

15 January 2026
Unprompted review
Rated 4 out of 5 stars

The business utterly failed to deliver…

The business utterly failed to deliver the ice cream to me. Each missed delivery was attributed to the courier. It was a complete waste of my time and energy. It's quite ironic to be asked to review a product I never got, highlighting the company's understanding of customer needs.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

its full of bs

the company proved totally incapable of supplying me with there ice cream.
courier blamed each time
what a waste of time and effort
its ironic that am being asked to review product never received, demonstrates how well co is aware of customer needs.

3 December 2025
Rated 5 out of 5 stars

DPD had a problem and failed to deliver…

DPD had a problem and failed to deliver the order to Edinburgh initially but Amy at Marshfield resent it and made a flat full of students doing exams very happy indeed.
Many thanks for going above and beyond, have used this delivery service before and will certainly do so again. Have a good Christmas all.

1 December 2025
Rated 5 out of 5 stars

First time we've bought from Marshfield…

First time we've bought from Marshfield website as our dog had some Scoops Dog ice cream on holiday and loved it. My son ordered some vegan ice cream which he said is great. I'm not keen on ice cream so ordered some blackcurrent sorbet to try and - wow it's gorgeous! So we're all here eating ice cream, or sorbet, in winter.
Very quick delivery too for a very fair delivery price. We'll definately be back.

8 December 2025
Rated 5 out of 5 stars

Delicious ice cream!

Easy to browse and order. Confirmation was quick and the delivery process was really efficient, with superb tracking. And best of all, the ice cream is delicious!

1 December 2025
Rated 5 out of 5 stars

Brilliant dog ice cream

We first came across their dog ice cream in store and didn’t realise we could buy it online. Our dog loves these so we end up buying them in bulk. We’ve never had any problems with delivery and they’ve arrived frozen. It’s even better now that they use dried ice too in their packaging. The only downside is the price as they cost a small fortune.

26 November 2025
Unprompted review

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