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Marshfield Farm Ice Cream Reviews 

296
•
TrustScore 4.5 out of 5

4.7

Dairy farm
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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the truly exceptional quality of the products, noting that the delicious ice cream always arrives completely frozen and securely well-packaged for every single delivery. Consumer reviews also showcase the highly efficient delivery service, smooth online ordering process, and wonderfully wide variety of available flavors suitable for different preferences. However, some people mentioned encountering minor issues such as cracked or broken plastic lids on their ice cream tubs which made storage somewhat difficult. A few reviewers also experienced frustrating delivery failures or completely missing parcels due to unexpected problems with the third-party courier service.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the creamy textures, rich flavors, and a wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting speedy arrival times, helpful tracking... See more

Quality

Clients share positive opinions on quality, frequently praising the rich and creamy texture of the products... See more

Order

Users describe positive interactions with order, highlighting the website as very easy to use and praising... See more

Service

Consumers find service to be exceptionally positive, frequently praising the prompt delivery, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always exceptional quality & great delivery, timing plus produce still firmly frozen..over many deliveries this last couple of years we have only had one minor issue which Marshfield quickly rectified... See more

Rated 5 out of 5 stars

Answered my call for help in a crisis - grandsons coming and not enough of their favourite 5-star ice cream in the freezer. Marshfield to the rescue - ensured there were lashings of the best ice cream... See more

Rated 5 out of 5 stars

Fantastic ice cream. Great flavours especially the sorbets which are my favourite. Nice size tubs for the price and delivery was quick. Well packed and arrived completely frozen without any re freeze.... See more

Rated 5 out of 5 stars

Been buying their ice cream via home delivery on a regular basis and over 5 years later, I still am. Great ice cream, particular favourite is Rich Clotted Cream (does that make me boring?😅). Always d... See more

Company details

  1. #1 of 1 best companies in Dairy farm
  2. #43 of 94 best companies in Food Manufacturer

Written by the company

We are Marshfield Farm Ice Cream. We’ve been creating a whole host of award-winning flavours on our family farm in the South West of England for over 35 years. Our flavours are inspired by British classics, with a few surprises in the line up too. From creamy to crunchy, fruity to fudgy, we believe we have something to make the whole family happy – even the dog! One Family, One Farm, One Herd of Happy Cows Three generations of The Hawking family have been farming the land we love for over 50 years. Our cows spend most of the year outdoors, free to roam on our pastures which we farm using sustainable, regenerative techniques to increase biodiversity and reduce our carbon footprint. We only ever use our own milk in our ice cream, which moves only meters to our ice creamery where it is combined with the best quality ingredients and churned into our delicious ice cream.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(296)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Absolutely love this ice cream and have…

Absolutely love this ice cream and have tried many different flavours. Delivery is always when it says its going to be and always delivered with a smile.
Wouldn't shop for ice cream anywhere else.

1 October 2025
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Reply from Marshfield Farm Ice Cream

Thanks so much for your kind review Suzanne!

Rated 5 out of 5 stars

Just yummy

Just yummy, really yummy

30 September 2025
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Reply from Marshfield Farm Ice Cream

We agree!!! Thanks for your review Amanda.

Rated 1 out of 5 stars

First order was sent to wrong address…

First order was sent to wrong address then second attempt arrived thawed out. 10/10/25 still not heard anything from anyone even though I have sent several emails?

29 September 2025
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Reply from Marshfield Farm Ice Cream

Hi Jayne, we're really sorry for the issues you've experienced with your order, this is not the service we want to give our customers. Our ecommerce manager, Amy, is actively trying to resolve this for you, and we hope to get this fixed as soon as possible.

Rated 5 out of 5 stars

Love Marshfield Farm ice cream

Love Marshfield Farm ice cream. I actually don’t normally eat ice cream but the stem ginger and honey is delicious and I’m now also addicted to Black currant sorbet and honey comb flavours. The diet is not going well! Delivered very promptly and well packaged. I’ll definitely be ordering again.

27 August 2025
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Reply from Marshfield Farm Ice Cream

Hi Jann, thank you for your review, we agree our ice cream is hard to resist!

Rated 5 out of 5 stars

Taste great

They are so delivious, I love these ice creams

27 August 2025
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Reply from Marshfield Farm Ice Cream

Thank you for your kind review!

Rated 1 out of 5 stars

first order experience is not going well

first order experience is not going well. ordered ice cream to bs49 area code said was eligible for local delivery on the 13th between 7am-4pm waited all day nothing arrived i contacted there email twice still no reply even called them and said to email them and there automated service hung up on me. ive even facebook messaged them to no reply yet as to where my order is. the order link just says order is on the way thats not very useful this was a £90 order because theres flavours id like to try that shops don't have. Order #MF31451

13 August 2025
Unprompted review
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Reply from Marshfield Farm Ice Cream

Hi Jason, I’m really sorry to hear about your first order experience and the frustration this has caused. Unfortunately, it looks like your order missed the delivery cut-off for the original date, which is why it didn’t arrive as expected. I believe this has now been resolved, and you should be receiving your ice cream on the next available delivery day next week.

If you have any further issues or questions, please don’t hesitate to get back in touch—we genuinely want to make this right for you and ensure you can enjoy the flavours you were looking forward to.

Rated 5 out of 5 stars

Delivery

Having the Ice Cream delivered if great.

31 July 2025
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Reply from Marshfield Farm Ice Cream

Thank you for your great review!

Rated 3 out of 5 stars

Was not delivered on the requested day…

Was not delivered on the requested day and had to be chased up to find out when it would be delivered

5 August 2025
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Reply from Marshfield Farm Ice Cream

Hi Gill,
We’re really sorry to hear your order didn’t arrive on the requested day and that you had to chase it up. That’s not the experience we want to give our customers. Please could you get in touch with us at home@marshfield-icecream.co.uk so we can look into this for you and make it right?

Rated 5 out of 5 stars

Marshfield ice cream was so yummy I had…

Marshfield ice cream was so yummy I had three different flavours all lush creamy and felt like an amazing treat over summer hoildays.
Excellent home delivery was delivered early which was great as didn't have to wait in all day for it.

28 July 2025
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Reply from Marshfield Farm Ice Cream

Thanks so much for your great review. We're so glad you loved the ice cream!

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