Martin & Co Falmouth Reviews 

I can't thank Becky enough for her professionalism, determination, common sense, and good humour in resolving a problem between two parties. Excellent!

>>>DO NOT TRUST THESE PEOPLE WITH YOUR HABITATION<<<

Stay clear of Martins & Co, Falmouth, they have no support for tenants and only side with the Landlords. We have been in our property for 1.5 years, only for our landlord to drop in on us with news that he was selling the house. We had an agreement to start looking for a property, and he would help get us out of a 12-month contract early. However, Martins have now acted on this and used bullying tactics and a high level of entrapment. We are considering legal action. If you have a brain, STAY AWAY. THEY CAN'T BE TRUSTED

Martin & Co manage a student let for me. From finding good reliable tenants to the day to day management the team has been attentive and efficient. Piran has been responsible for managing the property for a while now and is on top of any issues straightaway. 5* service.

Ruby, Tyler & Emily go above and beyond for clients! They have helped my company secure a tenancy for a vulnerable person facing homelessness. Cannot thank them all enough such a great team & a pleasure to do business with. We all thank you 🙏

Would like to thank Ross Hollands in the maintenance department for helping me through an issue at one of my properties. Very professional and can do attitude. Thank you

As a letting agent when in tenancy they are ok.
Just be very careful when exiting the tenancy. Attend the initial check in and check out and note anything (I mean anything) on the inventory. Any dirt or dust etc otherwise they will penalise you on the exit.

I have just let 2 identical properties in Falmouth through Martin & Co. The whole process was handled extremely professionally and efficiently.
All the team at the office were very knowledgeable, helpful and did everything well to make the letting process run smoothly for both the ingoing tenants and me.
I will certainly use Martin & Co again in the future and and can recommend them with confidence given the first class service and experience I have received.

Wish I could give 0 stars. As other reviews state, absolutely shocking experience. Took no interest in sorting issues out for us. The state of the property when we moved in was atrocious... and even worse, they charged us an outrageous check out fee for 'cleaning', despite us leaving the property in a far better state than what was given to us. Deposit has taken months to get back. Claimed to have not received keys that were sent in the post, just to take even more money from us. Avoid this estate agent.

Dreadful experience having to deal with these absolute compete and utter clowns. They are the sort of shoddy amateurish company that are very quick to make a sale and take your cash but when it comes to anything after sales related it’s get lost and good night.

To bullet point the issues we had:

. They rarely returned calls resulting in repeated time consuming calls back and then having to argue about who said what and when

. They constantly offered every conceivable ‘excuse’ under the sun to avoid speaking to any tenant and when they did they then offered every other excuse to avoid having to do the job they are paid to do with again yet more constant contradictions and miscommunications and never a satisfactory resolution to any issue that was raised (an almost daily routine at one point)

. Deposit withheld for weeks almost months on end with excuse after excuse as to the reason for the delay then deductions made without proper and prior explanation other than a chance to counter offer which was barely taken into account

. They will charge for just about anything single solitary thing they can find so if you leave a property and want your deposit back the best thing to do is to simply not live in the property in the first place!!

. Mould found and videoed everywhere in the property was never dealt with even after many repeated calls and emails to get it sorted out. They were simply just not interested to resolve it even if it became a health issue which it absolutely was.

. Shocking WiFi connection issues were completely ignored which as university students in the current climate made things extremely difficult

. One member of staff just laughed in our faces and patronised us when legitimate concerns and points of view were brought to her attention - totally unprofessional behaviour resembling that of a spoilt young school child

All they had to do was communicate with the tenant make sure that any issues were amicably and fairly resolved and yet they failed at every opportunity. It’s simply astounding to me that companies like this think they can behave in this manner get away with it and survive just because they feel that they don’t have to bother as University students are a bunch of mugs who will just roll over and take it. Well believe me word does get around the camp fire pretty fast with existing customers never returning or recommending and potential new customers hearing such poor reports then thinking twice about renting through them and looking elsewhere - plenty more fish in the sea.

May I suggest to you at Martin & Co that you all have a good long hard look at yourselves accept that you’re in the wrong change your ways and start acting in a professional way or you’ll all soon end up on JSA at this rate.

1. Terrible customer service. -Don’t return calls. Awful communication.
2. Rude. -Attempts to talk over you and attempts to belittle the situation. Intimates the customer is not telling the truth when the customer said nothing other than the truth!
3. Will say and do anything to try and retain a deposit. - spider web on a lamp shade! Really? A spider web on a lamp shade!!! We left it cleaner than when we arrived!
4. One of the worst experiences ever. A huge disappointment and complete waste of our time in having to deal with them.
5. Don’t believe what they say. Bathroom leak prior to moving in, covered up and then denied all knowledge! But when the tradesman arrived he said “oh I was here to deal with this before, when the last people were here”!!! He couldn’t fix it, or didn’t want to. In fact, several tradesman looked but didn’t want to touch it.. and I can’t blame them. Nightmare of a job.
6. No use of an en-suite bathroom for the whole time we were there. Rent stayed the same though!
7. Water leaking through the kitchen ceiling - I had to fix that!
8. Leaking overflow in the tank in the roof space due to a rusted knackered ballcock valve. I had to fix that!
9. Leaking gutter. I had to fix that.
10. But.. we left a spider web, so therefore some deposit must be retained! Absolute joke.
11. Told there were some overgrown bushes in the garden so a gardner would be needed. - We left in the height of summer! Bushes grow a bit! They had forgotten I had to trim bushes and cut the grass on the day we moved in.
12. I will never use Martin and co again. I will never recommend them to anyone.

We find Martin & Co to be very helpful, informative and efficient in all their dealings as letting agents for our property. A special recommendation for Bracken Symonds, our Senior Property Manger, who is always our first point of contact and never lets us down.

Thank you so much Rebecca and all the team .
I have had 3 wonderful years in my flat with AMAZING support from all at Martin and Co..

I want to thank your utilies department for sorting out my problem with a utility company. She was so kind and helpful and immediately contacted them on my behalf. Nothing was too much trouble.
I recommend without hesitation the property management team at Martin and Co.

My first time using Martin & Co and I have been extremely pleased with the professional manner, speed, thoroughness and efficiency with which the letting of my property was dealt with. Every member of staff involved has been courteous and helpful throughout from the initial contact to the successful letting of my property and subsequent follow up. I have particularly appreciated the high level of communication both written and verbal. Many thanks.

Maddie at Martin & Co has been a delight to work with. Having never rented before, we had lots of questions which she quickly and professionally dealt with. Maddie is extremely efficient and very clear in her communications, both verbal and written, and this is much appreciated. Thanks to her diligence and excellent customer care we have secured a fabulous rental which we are excited to move into. Thank you for all your help and support Maddie, for leading us through the process and for making it all so effortless.

We've been looking to rent in Falmouth for more than 6 months. With Martin&Co we found our dream place in 2 weeks. All agents are friendly, patient, helpful and we have been treated with respect. The best company I have ever dealt with. Very professional, experienced and helpful agents. Highly recommended!

Rebecca Slamon was very efficient and kept me informed. Thank you.

Very fast and professional service. We rang to arrange a viewing for a rental property and were able to view it the same day. The next day we were told we'd been accepted for it. We're currently going through the next step of the rental process, Madeline Rowland and Rebecca Slamon have been very helpful with this and everything is running quickly and smoothly.

Martin & Co gave us an extremely professional service - Verity dealt with our lettings requests in a very efficient manner, replying to further questions about the properties we were interested in very promptly and giving us all the information required.