Couldn’t fault them at all. Stuart and Paul were both very professional, polite, well mannered men. Carried out the job to a very high standard and cleaned up everywhere inside and out afterwards. W... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are very pleased with our new front door. The experience from start to finish has been very smooth and communications have been excellent. Our fitters today Ricky and Bart were brilliant. The... See more
Company replied
Great communication. Clear emails. They sent people on time and kept me informed the whole way. The job was done very professionally and to a high standard. No mess left afterwards - all materials tak... See more
Company replied
Don and Curtis did an outstanding job replacing our bifold door glass panel. From start to finish, they were professional, knowledgeable, and efficient. They took great care while working in our home,... See more
Company replied
Company details
Written by the company
Martindales Ltd are the UK’s leading supplier to the insurance industry re: repair and replacement services for windows, doors, locks, conservatories, as well as patio and garage doors. We also provide this service direct to property owners.
Contact info
Union Road, BL2 2HF, Bolton, United Kingdom
- www.martindales.ltd.uk
4.9
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Martindales Staff Impressed
Mat and Jim came initially to make secure after a burglary left our conservatory doors damaged beyond repair. They left with us feeling very secure. They returned to fit the replacement hardwood doors at a later date. Mat and Jim are both experienced professional craftsmen who are polite helpful and incredibly tidy. The finished doors look superb. Thank you for your expertise. I would welcome them back anytime.
12 March 2026
Unprompted review
Reply from Martindales Limited
Dear Trevor,
Thank you very much for taking the time to provide your feedback.
We're extremely pleased to hear you had a positive experience with Martindales Ltd with the securing of your home and then with your new doors.
Our team always aim to provide a friendly & professional service and we're really happy to hear that you experienced this.
We'll also let our fitters Matt & Jim know.
Best regards, Team Martindales
Graham and Ian were very efficient
Graham and Ian were very efficient, friendly and helpful. Cleaned up afterwards. Thank you.
12 March 2026
Unprompted review
Reply from Martindales Limited
Dear Beverly,
We're thrilled to hear you had a positive experience with Martindales Ltd, we'll also pass this on to Graham & Ian.
Thank you so much for taking the time to provide your feedback.
Best regards, Team Martindales
Brilliant service provided.
Don and Curtis attended our home to replace a patio door. They were lovely, and very good at their job. Our little dog was fascinated to watch the process. He is very happy that his butlers can now open the door to let him out to patrol his garden again. Thank you. 👍🏻
11 March 2026
Unprompted review
Reply from Martindales Limited
Dear Lucy,
We're really happy to hear you had a positive experience with Martindales Ltd with the replacement of your patio door, we'll be sure to let our fitters Don & Curtis know.
We're so glad your little dog is pleased to have access to his garden activities returned to his usual standard!
Thank you very much for taking the time to provide your feedback.
Best regards, Team Martindales
An excellent company
The service received from Martindales has been excellent from initial attendance to temporarily secure a forced window to the final replacement of the whole window and frame. The fitters were Graham and Ian and they were polite, friendly and really professional. Thank you, the window looks great!
6 March 2026
Unprompted review
Reply from Martindales Limited
Dear Christopher,
We're very happy to hear you had an excellent experience with Martindales Ltd with the securing and then the replacement of your window, we'll also pass this on to Graham & Ian..
Thank you kindly for taking the time to provide your feedback.
Best regards, Team Martindales
We had Graham and Ian come and install…
We had Graham and Ian come and install our bifold doors. They arrived on time, and were very polite and helpful gents. They worked quickly and tidily. Really happy with the final result.
10 March 2026
Unprompted review
Reply from Martindales Limited
Dear David,
Thank you very much for taking the time to provide your feedback.
We're thrilled to hear you had a positive experience with Martindales Ltd for the installation of your new bifold doors.
We'll also be sure to let Graham & Ian know.
Best regards, Team Martindales
Matt & Jim were excellent today
Matt & Jim were excellent today. Replaced my bifold doors nice and smoothly, very knowledgeable about and very friendly guys!
10 March 2026
Unprompted review
Reply from Martindales Limited
Dear Andy,
We're very happy you experienced an excellent level of service from Martindales Ltd during the installation of your new bifold doors, we'll also let Matt & Jim know.
Thank you so much for taking the time to provide your feedback.
Best regards, Team Martindales
Good experience
Don and Curtis arrived on time and did an excellent job
9 March 2026
Unprompted review
Reply from Martindales Limited
Dear Salim,
Thank you very much for taking the time to provide your feedback.
We're really happy to hear you had a positive experience with Martindales Ltd.
We'll also let our fitters Don & Curtis know.
Best regards, Team Martindales
Replaced window with ease
Don and Curtis arrived promptly in the allocated time slot and were polite and friendly. The shattered window was removed and replaced with ease and they cleared everything up afterwards. All completed in under an hour. Excellent service and would highly recommend.
6 March 2026
Unprompted review
Reply from Martindales Limited
Dear Andrew,
We're thrilled to hear you had a positive experience with Martindales Ltd with the replacement of your window, we'll be sure to let our fitters Don & Curtis know.
We always endeavour to provide a friendly & efficient service and we're really happy to hear that you experienced this.
Thank you very much for taking the time to provide your feedback.
Best regards, Team Martindales
Graham & Ian were very helpful spraying…
Graham & Ian were very helpful spraying all of my Ultion locks for me when they visited.
Unfortunately I definitely did not have such a good service from their head office as I had to keep chasing 3 or more times to change the lock in my sliding doors before the sales manager finally bothered to send me a quote.
And then when Graham & Ian were sent to visit me for this job, they were given incorrect instructions by their head office that they were only visiting to change the spindle in my kitchen door and so were not even supplied with the Ultion locking barrel for my sliding doors.
Fortunately they carried a spare Ultion barrel with them just in case and so were able to use this one. However, it is clear from the Ultion attachment on the key ring that this was a much older lock and had probably be sat in the back of their van for a very long time waiting for such an emergency...
6 March 2026
Unprompted review
Reply from Martindales Limited
Dear Paul,
Thank you for taking the time to provide your feedback.
We're very happy to hear you had a positive experience with Martindales Ltd.
We'll be sure to let Graham & Ian know.
Best regards, Team Martindales
Martindales employees
The 2 chaps who came to replace the garage door were very professional, fast and polite. Couldnt have asked for better.
5 March 2026
Unprompted review
Reply from Martindales Limited
Dear Anne,
We're really happy to hear you had a positive experience with Martindales Ltd & you're happy with your new garage door.
Thank you kindly for taking the time to provide your feedback.
Best regards, Team Martindales
Don and Curtis where absolutely…
Don and Curtis where absolutely brilliant replaced my window before I could take a cup of coffee! 100% top quality friendly service
5 March 2026
Unprompted review
Reply from Martindales Limited
Dear Mark,
We're thrilled you had a positive experience with Martindales Ltd with the replacement of your window.
We pride ourselves on our friendly & efficient service and we're really happy to hear that you experienced this.
Thank you very much for taking the time to provide your feedback.
We'll also let Don & Curtis know.
Best regards, Team Martindales
Perfect new door!
Perfect - I love our new front door!
Thanks to Graham & Ian who were super friendly & professional when fitting the new door, and very helpful when talking through the locking mechanisms etc.
Thanks lads!
27 February 2026
Unprompted review
Reply from Martindales Limited
Dear Nico,
Thank you kindly for taking the time to provide your feedback.
We're really happy to hear you had a positive experience with Martindales Ltd & you're happy with your new front door.
We'll be sure to let our fitters Graham & Ian know.
Best regards, Team Martindales
Excellent job performed by Matt and Jim.
Excellent job performed by Matt and Jim.
Patio door is a vey good product and all work was nicely completed, neat and tidy with old door and rubbish taken away.
27 February 2026
Unprompted review
Reply from Martindales Limited
Dear John,
We're very happy to hear you had a positive experience with Martindales Ltd and you're happy with your new patio doors.
Thank you so much for taking the time to provide your feedback.
We'll also let Matt & Jim know.
Best regards, Team Martindales
Very professional
Very professional, tidy, and polite chaps. Thanks Graham and Ian!
26 February 2026
Unprompted review
Reply from Martindales Limited
Dear John,
Thank you very much for taking the time to provide your feedback. We're thrilled to hear you had a positive experience with Martindales Ltd & our fitters Graham & Ian - we'll let them know.
Best regards, Team Martindales
Fuss free patio window replacement
Fuss free patio window replacement. Arrived as planned and cracked on, nice job done.
24 February 2026
Unprompted review
Reply from Martindales Limited
Dear Jamie,
We're very happy to hear you had a positive experience with Martindales Ltd.
Thank you so much for taking the time to provide your feedback.
Best regards, Team Martindales
Fitters Danny and Lee were super…
Fitters Danny and Lee were super helpful and went above and beyond. Can’t thank them enough
19 February 2026
Unprompted review
Reply from Martindales Limited
Dear Karen,
We're thrilled to hear you're pleased with the service you received from Martindales Ltd and our fitters Danny & Lee, we'll be sure to let them know.
Thank you kindly for taking the time to provide your feedback.
Best regards,
Team Martindales
Excellent service from the two…
Excellent service from the two tradesmen, who were efficient and highly knowledgeable. All the mess was cleared away and I was left with a beautiful door. A rewarding experience. Thankyou.
17 February 2026
Unprompted review
Reply from Martindales Limited
Dear Mrs Biggs,
Thank you very much for taking the time to provide your feedback. We're thrilled to hear you had a positive experience with Martindales Ltd.
Best regards, Team Martindales
Don and Curtis from Martindales did a…
Don and Curtis from Martindales did a great job of replacing my uPVC door following a break-in at my property.
They were both very professional and fitted a good quality replacement door, taking away the old one and clearing away any mess.
Many thanks.
20 February 2026
Unprompted review
Reply from Martindales Limited
We're so pleased to hear you had a positive experience with Martindales Ltd for your new uPVC door. Thank you kindly for taking the time to provide your feedback, we'll also pass this on to Don & Curtis.
Best regards,
Team Martindales
Excellent service and communication
Excellent service and communication. Don and Curtis were professional and excellent tradesmen. They explained everything and the quality of work was excellent.
19 February 2026
Unprompted review
Reply from Martindales Limited
Dear Miss Hughes,
We're very happy to hear you had an excellent experience with Martindales Ltd, we'll also pass this on to Don & Curtis.
Thank you kindly for taking the time to provide your feedback.
Best regards, Team Martindales
Arrives on time and did an excellent…
Excellent job
Graham and Ian arrived on time and did an excellent job advised me how long things would take and told me how to care for the door after fitting. Very happy
18 February 2026
Unprompted review
Reply from Martindales Limited
Dear Stuart,
Thank you so much for taking the time to provide your feedback, we'll be sure to pass this on to Graham & Ian also.
We're extremely pleased to hear you had a positive experience with Martindales Ltd.
Best regards,
Team Martindales
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.