Martko Reviews 15

Reply from Martko

Jun 17, 2025

Hi Moana,

Thank you for taking the time to share your experience — we’re truly sorry to hear the patches didn’t meet your expectations. Our goal is to provide products that are effective and comfortable for all skin types, and we appreciate your feedback as it helps us improve.

We understand that results can vary depending on individual skin conditions, especially with more delicate or loose skin. That said, many of our customers have seen great results with continued use and proper application techniques — including prepping the skin beforehand.

We’d love to assist you directly to see if we can help you get better results or recommend alternatives. Please feel free to reach out to our support team at office@martko.com

We remain committed to your satisfaction and are always here to help.

Warm regards,
The Martko Team

Reply from Martko

Jun 17, 2025

Hii,
Thank you for taking the time to share your thoughts. We completely understand your concerns—there are many companies online, and it's smart to be cautious before making a purchase.

We’d like to clarify that Martko is an Australian-owned company, not based in China. We take pride in the quality of our products and the service we provide. Our reviews reflect the genuine experiences of many happy customers, but we understand that no product is one-size-fits-all.

If you ever decide to give us a try, please know that our customer service team is here to support you every step of the way. We appreciate your careful consideration and hope to earn your trust in the future.

Warm regards,
The Martko Team

Reply from Martko

Jun 17, 2025

Hi jennifer,

Thank you for sharing your feedback. We're truly sorry to hear that the patches did not meet your expectations. While many of our customers have had positive results, we completely understand that every skin type can react differently to adhesive products.

Please know that your experience is important to us. We’re continuously working on improving both the quality of our products and our customer service. If you haven’t already reached out to our support team, we would welcome the opportunity to make things right.

We appreciate your honesty and the chance to do better.

Warm regards,
The Martko Team

Reply from Martko

Jun 17, 2025

Dear Julie,

Thank you for reaching out, and we sincerely apologize for the inconvenience caused.

It appears that a rare technical glitch may have occurred during your transaction, which unfortunately resulted in no confirmation email being sent. Please rest assured that we have looked into this matter, and your payment has already been refunded in full.

You should see the refunded amount reflected in your account shortly, depending on your bank’s processing times.

We deeply regret any confusion or concern this may have caused and appreciate your understanding.

Warm regards,
The Martko Customer Care Team

Reply from Martko

Jun 17, 2025

Dear Dee,

We’re truly sorry to hear that the product did not meet your expectations, and we sincerely apologize for any frustration caused by the delay and performance issues you experienced.

Our intention is always to provide quality and satisfaction, and we regret that this was not your experience. We understand how disappointing it can be when a product doesn’t work as expected, and we are currently reviewing feedback like yours closely to improve both the product design and adhesive quality.

Please don’t hesitate to reach out to our customer care team at office@martko.com we’d be happy to look into a resolution for you. We already proccessed a refund.

Thank you again for your honest feedback.

Warm regards,
The Martko Customer Team

Reply from Martko

Jun 17, 2025

Dear Customer,

Thank you for your message, and we’re genuinely sorry to hear you were not satisfied with the product.

However, after reviewing your case, we can confirm that a full refund has already been processed from our side, as per our system records. If you haven’t seen the refund reflected in your account yet, we kindly recommend checking with your payment provider, as processing times can vary.

We understand your frustration and truly regret that the product did not meet your expectations. Our team is always here to assist with any further questions or concerns.

Warm regards,
The Martko Customer Support Team

Reply from Martko

Jun 17, 2025

Dear Customer,

We’re truly sorry to hear about your initial experience with the product and understand how frustrating it must be when expectations aren’t met.

Please know that the V Edge patches are designed to work best on clean, dry, and oil-free skin. For optimal results, we recommend:

Cleansing the area thoroughly and drying it completely before application.

Avoiding moisturizers or serums on the area just before use, as these can prevent the patch from adhering properly.

Applying firm and even pressure for a few seconds to activate the adhesive.

We’re here to support you and want to ensure you get the best possible experience. If you'd like further assistance or a step-by-step guide, feel free to contact us directly — we’d be happy to help.

Warm regards,
The Martko Customer Support Team

Reply from Martko

Jun 17, 2025

Dear sboo,

Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration.

Please note that we are not affiliated with TikTok or any sellers on that platform. It is possible that a different company is marketing similar products there, which are not related to Martko.

Regarding your order, our records show the item sent matches exactly what is advertised on our official website. We strive for transparency and quality in all our products.

If you have any further concerns or require assistance, please feel free to reach out to our customer service team directly. We are committed to addressing your issues as best as we can.

Kind regards,
The Martko Customer Team

Reply from Martko

Jun 17, 2025

Thank you so much for your positive feedback! We’re delighted to hear that you appreciated the packaging and are happy with the instant results. Your satisfaction means a lot to us!