Martyn Gerrard Estate Agents Reviews 

2,500
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for being professional, friendly, and deeply supportive throughout various property searches, purchases, and lettings. People note that the team consistently provides incredibly fast responses, clear communication, and efficient guidance that genuinely makes stressful house moves much easier. Some reviewers were not happy with the overall communication, specifically mentioning that replies to simple emails were painfully slow and completely unhelpful. A few customers also felt the service was disorganized, experiencing frustrating delays and a notable lack of accountability when trying to resolve daily issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and... See more

Customer service

Consumers find customer service to be positive, highlighting responsive, helpful, and professional support... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and professional... See more

User experience

Reviewers mention positive feedback about user experience, highlighting seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a brilliantly seamless experience, professionally managed by Mittio. We were first time renters and Mittio kindly walked us through the process and was on hand to answer any questions. The fo... See more

Company replied

Rated 5 out of 5 stars

Martyn Gerrard has been great with our recent house move. We worked with Shuhan throughout and he was the best - always contactable, accommodating to our viewing requests, keeping us updated with the... See more

Company replied

Rated 5 out of 5 stars

Having met with James Maynard (CROUCH END branch) initially to find the right Estate Agents to take our much loved property to the open market, could not be any happier with this decision. Our ma... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Sophie. She was very helpful, professional, and friendly throughout the process. She took the time to answer my questions and made everything much easier. Thank you so mu... See more

Company replied


Company details

  1. Estate Agents
  2. Commercial property estate agent
  3. Property management company
  4. Estate Agent
  5. Property valuer
  6. Property Rental Agency

Written by the company

Established in 1964, Martyn Gerrard Estate Agents, is a family run business and is one of North and North West London’s leading independent estate agents. We aim to keep the process of selling or purchasing property for sale or letting as simple as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,500)

383 reviews in the last 12 months

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Rated 5 out of 5 stars

Very responsive and professional

Shivali was very responsive throughout the process, she even responded quickly to my queries while she was on a holiday and arranged everything for me. I would like to get in touch with her when I need to find a property to rent again in the future. I really appreciate her help.

10 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind feedback. We're delighted to hear that Shivali was so responsive and supportive throughout the process, even while she was away.

She’ll be really pleased to hear your appreciation, and we’d be more than happy to assist you again when you're next looking for a property to rent.

Rated 5 out of 5 stars

Excellent service

I would like to express my sincere thanks to Matthew at Martyn Gerrard for securing a tenant within just a few days of the property going live.
He made the entire process straightforward and completely stress-free. Matthew was consistently professional, easy to communicate with, and always available to answer any questions. He kept me fully informed at every stage, ensuring everything progressed smoothly.
Overall, the experience could not have been handled more efficiently.
Thank you, Matthew, for your excellent service.

11 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your wonderful feedback. We're delighted to hear Matthew was able to secure a tenant so quickly and make the process smooth and stress-free for you.

He’ll be really pleased to hear your kind words about his communication and professionalism. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

The whole team at Kentish Town MG were…

The whole team at Kentish Town MG were outstanding supporting through a very challenging journey selling our flat. Annie, Tom and Maria approached the process with professionalism and empathy. Special mention to Maria who couldn’t have been more available, responsive and caring.

19 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind words. We’re really pleased the Kentish Town team were able to support you through what sounds like a challenging sale.

Annie, Tom and Maria will be delighted to hear your feedback, and we’ll be sure to pass on your special mention to Maria for her care and responsiveness throughout the process. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Met super helpful estate agent

Met super helpful estate agent, Kelvin, when viewing a property in Crouch End yesterday. He went to great efforts to ensure all details about the property were conveyed including the local area.
I was late due to flat tyre on bicycle
but he patiently waited and on my departure helped me by pumping up my tyre! Lovely experience snd reflects well on Martyn Gerrard.

18 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for such a lovely review. We're so pleased to hear Kelvin was able to make your viewing in Crouch End such a positive experience, even with the unexpected bicycle trouble!

We really appreciate you taking the time to share your experience and your kind words about Kelvin and the team at Martyn Gerrard. 🚲😊

Rated 5 out of 5 stars

Unblocked a problem finding tenants

I was struggling to find tenants for my flat and engaged Martyn Gerrard after months of trying. They advised on the correct rental for market conditions at the time and found tenants very quickly. Anthony Spittle led the campaign and was attentive and very reliable. He always did what he said he would do. The rest of the team, Marcella in particular, have shown an excellent level of professionalism throughout the whole process. I would have no hesitation in recommending them to other landlords.

10 January 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you so much for your kind review. We’re really pleased we were able to help after what must have been a frustrating few months trying to secure tenants.

Anthony will be delighted to hear your feedback, he takes great pride in keeping clients informed and delivering on what he promises.

We truly appreciate your recommendation and thank you for trusting Martyn Gerrard with your property.

Rated 5 out of 5 stars

Recommended

Always a pleasure to speak with Jess, very personable and the service is efficient. Many thanks!

10 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We're thrilled to hear that you had a positive experience with Jess. Thank you for your feedback!

Rated 5 out of 5 stars

Recommended local agent

I have 2 properties that have been let by MG over more than 10 years and both members of staff with whom I have worked - Zoe and Jessica - have been professional and very helpful. MG may cost a little more than other local agents, but it is definitely worth it for their industry knowledge and attention to detail. I have no hesitation in recommending them.

11 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your wonderful feedback. We are delighted to hear about your positive experience with Zoe and Jessica at Martyn Gerrard Head Office. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Martyn Gerrard and Zoe Sophocles…

Martyn Gerrard and Zoe Sophocles specifically has looked after the flat that I rent out for over 5 years.
Always personable and professional. I wouldn't hesitate to recommend her and the team in dealing with all things property. 10/10.

11 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your wonderful feedback. We appreciate your kind words about Martyn Gerrard and Zoe.

Rated 5 out of 5 stars

Great agent

Had a really great experience due to my agent Maria, she was so quick and capable - made the whole experience a lot easier!

30 January 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We greatly appreciate your positive feedback! Thank you for sharing your experience with Maria.

Rated 4 out of 5 stars

Jessica handled my tenancy renewal…

Jessica handled my tenancy renewal perfectly from start to finish. She was professional, responsive, and made the entire process smooth. Every detail was managed efficiently, and she kept me informed at every step. I truly appreciate her excellent support throughout the whole process.

10 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We are pleased to hear that Jessica handled your tenancy renewal perfectly. Thank you for your feedback.

Rated 5 out of 5 stars

Excellent local estate agents

We recently bought a property on which Martyn Gerrard East Finchley were working for the seller and they were brilliant throughout.

Gabriella especially was fantastic from the first viewing, knowledgeable about the property and process, incredibly responsive throughout and always helpful to the extent she could be while naturally prioritising the interests of her client.

Her and Andreas were incredibly organised and proactive throughout and undoubtedly played a big part in getting the deal over line. A huge thanks to them both for making the buying experience less stressful than it might otherwise have been

4 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you had a great experience with our East Finchley team.

Gabriella and Andreas will be absolutely delighted to read your comments – they work incredibly hard to keep everything running smoothly, so it’s great to know their organisation, responsiveness and support helped make the process less stressful for you.

Wishing you all the best in your new home, and thank you again for choosing Martyn Gerrard!

Rated 5 out of 5 stars

The service offered by agency has been…

The service offered by agency has been really good and I really appreciate the help of Shivali, who has always been professional, kind and available to inform me about everything I wanted to know. Moreover, she showed me different options related to my requirements. I would totally recommend the agency.

20 January 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you very much for your kind feedback. We’re so pleased to hear you had such a positive experience with our team.

Shivali will be delighted to read your comments. She always takes great care to be helpful, professional and attentive, so it is lovely to know she was able to guide you through your options and find solutions that suited your requirements.

Thank you for the recommendation, and we wish you all the very best moving forward.

Rated 1 out of 5 stars

Non-transparent practices that only waste your time

I was looking for a property in my area and went to view one that seemed promising. It was advertised by a local real estate agent Martyn Gerard as selling through the Modern Method of Auction. Somewhere in the small print on the Rightmove advert it said that it was being sold via IamSold and that a winning bidder will be required to pay a 4.5% fee (on top of the purchase price) to IamSold upon winning the auction. I was only wanting to look and have not yet done any in depth research at that stage as that didn't seem necessary. However, I was seriously shocked when, after my viewing was confirmed by Martyn Gerard, I received an email from IamSold that my details were now being stored in their database because their interest overrides my GDPR rights. I eventually did enough research to understand that I did not want participate in the auction. The auction did not succeed and Martyn Gerrard agents started contacting me again whether I was still interested in the property. I said that I was. I made an offer £10,000 above the price listed on RightMove, which was accepted. However, it then became clear that because I viewed the property during the time it was listed as selling through the auction, my name was on some sort of a black list, which means that if the seller were to sell to me for another year after they ended their dealings with IamSold, they would have to pay the 4.5 fee to IamSold. The sellers are a young couple with a baby on the way and from what I was told by Martyn Gerard, I understand that IamSold had previously pushed them to agree to a listing/guide price that was already way below what they were willing to accept. So even my offer that was £10,000 over the listing price is essentially low. Martyn Gerard then appeared to try to manipulate me to take the hit and pay the fee to IamSold so that the seller doesn't lose even more. The fee is around £15,000 - claimed after the auction failed and after IamSold operatives allegedly persuaded that couple to drop the guide price way below acceptable, claiming it would attract interest and lead to bidding wars. IamSold will not do the right thing and release them from that shitty contract. And i am obviously not willing to pay that. So the sale is not happening. Martyn Gerard wasted an awful lot of my time whilst not informing their clients that I was on a black list because I viewed during the time the property was listed for auction.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and most efficient service…

Excellent and most efficient service provided by Shivali

1 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your lovely feedback. We’re so pleased to hear you received excellent and efficient service from Shivali. She will be delighted to see your comment.

Rated 5 out of 5 stars

A very good experience all around

Annie and Maria were great. Very responsive and knowledgeable. Managed changing timelines delicately. Secured a fair selling price. And all went smoothly.

30 January 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind feedback. We’re delighted to hear Annie and Maria provided such a responsive and knowledgeable service and helped everything run smoothly. They will be so pleased to read your comments.

Rated 5 out of 5 stars

Thank you Maria

I recently worked with Maria Morar at Martyn Gerrard, and I cannot recommend her highly enough. Although the process was naturally quite long, Maria’s diligent work ethic and constant communication made all the difference. She managed every stage of the transaction with professional ease and kept me informed throughout. If you want an agent who is proactive and truly manages the process from start to finish, Maria is the one to go to.

2 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you so much for your lovely review. We’re really pleased to hear that Maria’s diligence, communication and proactive approach helped guide you through the process from start to finish.

She will be delighted to read your kind words. Thank you again for the recommendation and for choosing Martyn Gerrard.

Rated 5 out of 5 stars

Sale agreed, exchanged and completed. Thank you

Thank you to Zlat, Jatin and Shuhan for getting our sale over the line under unforeseeable circumstances! We got there in the end. Thank you to all of you.

4 February 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you so much for your kind words. We’re really pleased that Zlat, Jatin and Shuhan were able to support you and get the sale over the line, even with the challenges along the way. They will be delighted to read your message.

Rated 5 out of 5 stars

Maria was excellent throughout. Martyn Gerrard are lucky to have her!

I have recently sold my my North London flat via the Kentish Town Branch of Martyn Gerrard. My main agent during the sale was Maria. I cannot thank her enough! It was an extremely difficult sale and purchase which involved a series of very challenging situations which Maria handled with professionalism, speed and kindness. She really went out of her way to do all she possibly could to enable the sale to go ahead, there were many times when it looked like it would definitely all through through. She handled the difficult conversations with grace and determination and she negotiated her way round some unexpected twists which really highlighted her strength of character and her capabilities. She worked well with the team around her and she always kept me up to date with the process throughout. She was easily available and got back to me swiftly when I asked for a call.
Most of all she was very genuine and kind and she really wanted the best outcome for me, hence why she persevered when things got very tough. She is a credit to Martyn Gerrard, they are lucky to have her! Thanks Maria. Annie and Tom were also excellent! What a great team!

21 January 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you so much for your kind feedback. We’re delighted to hear Maria’s professionalism, dedication and kindness made such a difference during a challenging sale. She, along with Annie and Tom, will be very pleased to read your comments.

Rated 5 out of 5 stars

Great service

Great service. Everyone was really helpful.

17 January 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your feedback. We’re really pleased to hear you received great service and found the team helpful throughout.

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