This body cream is lush. I couldn't Imagine ever putting chemical cream like the stuff stacked on shelves in most shops ever again I'd literally rather use my own pee which would be better for the ski... See more
Company replied
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See what reviewers are saying
Delivery and packaging - felt like you were a special customer. Loved the touching details with gift box. Arrived in good time. Generous size of both pots. Perfect for dry patches - elbows, soles... See more
The Bath and Body gift set is beautifully presented in a white box and gift bag. The products smell absolutely amazing, and feel like great quality. As well as being environmentally friendly. My parc... See more
Company replied
Highly recommend Product’s are beautifully packaged body butter is so great to use if you suffer with dry skin especially through winter season . Leaves skin well moisturised and smooth 100%... See more
Company replied
Company details
Information provided by various external sources
Contemporary apparel & footwear. 100% natural bath & body products.
Contact info
Mary Smith Limited, B9 4DJ, Greenhouse, Digbeth, United Kingdom
- hello@marysmithltd.com
- www.marysmithltd.com
Gorgeous products
Gorgeous products, quick delivery! Very luxurious items, will buy again
19 March 2021
Reply from Mary Smith
Thank you so much for your review. We truly appreciate it and know how much this will help someone else.
We are also pleased you love your products. Have a wonderful day!
Lovely mother's day gift.
Arrived quickly. Well packaged. Beautiful bath and body set that smelled gorgeous. Was a mothers day gift and mum seems very happy! Would order again.
14 March 2021
Reply from Mary Smith
Thank you so much for this feedback. It helps others who are wondering how we are as a company and it also helps us know you're more than satisfied! Thanks again :-)
Excellent products, such fabulous fragrances
Excellent products. Always beautifully packaged. Have to keep buying as my daughter keeps pinching mine!!
3 March 2021
Reply from Mary Smith
Thank you so much for your feedback! We're so pleased our products are loved by your family :-)
Complaint nicely resolved
I originally rated as 1 as ordered something 12 days ago that was in stock. Still no shipping notice and email to them via 'contact us' 4 days ago been ignored.
I have now received a shipping notice and a nice email with a sincere apology and explanation of the shipping issues - I am so pleased as I want to continue to order more of these lovely products that I first bought in the John Lewis pop up store.
1 December 2020
Reply from Mary Smith
Hi,
thank you very much for your honest review. It's good to share each stage as that's why we use Trustpilot. We really applaud you for sharing!
I'm glad we had this resolved and from my understanding, I appreciate your accepting our apology. We're truly grateful for all our customers and it's been incredibly exciting and a good challenge to adapt to growth.
We'll continue to do what we can to make all our customers happy because everyone in our company really does care.
Thank you for shopping with us and being part of our journey,
Have a wonderful day,
Amazing product and customer service
Amazing product and customer service. Packaging is sooo nice too!!
23 November 2020
Reply from Mary Smith
Hi Lisa,
thank you so much for your review!
We're very pleased your order arrived and you think our products, packaging and customer service is amazing.
We hope 'we' continue to present great products for you.
Have a wonderful day,
Reply from Mary Smith
Hi Roberta,
thank you so much for your review! It's great to hear that you appreciate our service and more that you love our shoes and our brand.
Thanks again for supporting our growth and we'll do what we can to create beautiful shoes for you to buy more of.
Have a wonderful day,
Beautiful product nicely packaged x
6 November 2020
Reply from Mary Smith
Hi Melanie,
Thank you so much for your review. We do our very best to make customers happy from the packaging to the actual products. It's nice to hear customers say they feel and see what we do for them. We hope you'll love using the products also.
Thanks again,
Have a wonderful day,
Luxury products
Absolutely fabulous service and the products that I ordered were amazing!! Bought some bath bombs, soaps and balms as a gift to someone else but literally felt incredibly tempted to keep them all for myself! Will definitely reorder:)
31 October 2020
Reply from Mary Smith
Thank you very much for your review!
These mean a lot to us, especially when our service and products are considered 'amazing'.
Thank you so much,
Have a wonderful day,
Gift buying
Brought for gifts and they are packaged lovely the items inside are lovely make beautiful gifts
15 October 2020
Reply from Mary Smith
Yay!
Thank you for your review. We truly do appreciate it and our founders wanted this space for customers to provide feedback whatever the experience is so they can see and we as a company can grow.
So thank you, and I'm glad you loved our packaging and products!
Have a wonderful day,
They always deliver
They always deliver and most importantly their products smell lush. With Mary Smith products, especially the body & bath range you cannot go wrong.
They have been my go to gifts for birthdays too and have not disappointed.
I would highly recommend their services & of course their products.
Thanks Mary Smith. Keep up the great work.
12 October 2020
Reply from Mary Smith
Thank you so much for your review!
Reviews really helps give all customers a chance to get a true picture of who we are and what we do - and it's great when we get it right!
Have a wonderful day,
Love the item that are being sold
Love the item that are being sold , they are fab but I was disappointed as I placed an order hoping for it to come the following week but was then advised that there was no stock and I would have to wait around 3 weeks , I just was not impressed by that at all. Still waiting on my item.
10 October 2020
Reply from Mary Smith
Hi Andrea,
Thank you very much for your review. We typically like to contact customers who are not completely satisfied prior to us replying. Just to make sure we've done all we can to satisfy any issues.
We do our best to more than satisfy our customers and sometimes we fall short. Feedback like this helps us improve.
I believe it was concluded that the day you placed your order you were contacted that unfortunately you had selected the wrong sizing and given an opportunity to decided what to do. An expected delivery date was also provided to you.
I'm glad we resolved the issue and and believe you received your shoes as expected.
We hope you continue to love what we do and will do what we can so you have a better experience next time.
Thanks once again for your feedback.
Have a lovey day,
:-)
Fabulous products!
The body balms are beautiful. A little goes a long way and the fragance is not overpowering.
As for the candles they are simply divine!😊
6 October 2020
Unprompted review
Reply from Mary Smith
Thank you so much for your review! We're really pleased you love our balms and appreciate our candles.
Have a wonderful day,
Body Balm …
Bought body balm from pop up shop in John Lewis. Gorgeous lemongrass fragrance and rich. A definite buy again.
5 October 2020
Unprompted review
Reply from Mary Smith
Thank you so much for your feedback!
It was such a pleasure meeting all our customers at John Lewis. We love our balms and we're grateful when customers feel the same way.
Have a wonderful day,
lovely item
lovely item! found this brand via social media, quick shipping too
14 September 2020
Unprompted review
Reply from Mary Smith
Thank you very much for your feedback!
It's wonderful to hear when our products are loved.
Stay tuned for more exciting new pieces.
Have a fabulous day,
Shipping was fantastic, shoes not high quality
Shipping was fantastic and shoes were packaged beautifully, so I have no issues there.
The actual shoe is beautiful and unique but I expected it to be higher quality. You can see glue where the shoe has been put together and doesn’t look like it will have a long life.
25 August 2020
Unprompted review
Reply from Mary Smith
Hi Rachael,
Thank you very much for your feedback. We can reassure you that you will get long life from them. Our footwear is now solely made in Brazil by the same factory as much loved brands such as Sophia Webster. As they are handmade maybe sometimes you can see craftmaship.
That said, we have fed back to the team to ensure we review our quality checks to ensure no 'glue' or anything else is visible at all.
You will notice this with all styles moving forward.
Feel free to contact us if you have any more questions.
Thanks again,
Team MS
Reply from Mary Smith
Hi Vikki,
thank you very much for your feedback! We will continue to do our best to ensure delivery is great and our products as well.
Team MS
Quick delivery, sustainably packed superb products
Quick delivery and sustainably packed.
The brands offering just keeps getting better . A long-standing customer, her offering is great quality, feminine and elegant added bonus of being at a competitive price!!
Cant wait for the fall collections
18 August 2020
Unprompted review
Reply from Mary Smith
Hi Rita,
Many thanks for your review. It's wonderful to hear from customers who have followed us from the start and have stuck with us as we improve and grow.
Have a wonderful day,
Team MS
High quality candles.
High quality, beautifully presented candles with a lovely scent.
8 August 2020
Unprompted review
Reply from Mary Smith
Hi Imogen,
Thank you very much for you review on our candles. You'll love what's coming soon for the candles... stay tuned.
Have a wonderful day,
Team MS
The Bath and Body gift set is…
The Bath and Body gift set is beautifully presented in a white box and gift bag. The products smell absolutely amazing, and feel like great quality. As well as being environmentally friendly.
My parcel was damaged in transit and I contacted Mary Smith Ltd via a private message on Instagram. They responded quickly and were very friendly and helpful. They are sending me a replacement box and candle, so top marks for customer care. I have since bought another 5 boxes, and awaiting their arrival to use as gifts 😊
4 August 2020
Unprompted review
Reply from Mary Smith
Thank you Zen!
Things do not go as planned sometimes, however we learn and make changes. We've improved on our shipping boxes (strength) so hopefully even with a few knocks your products arrive as we intend and how you expect.
We just love that you love our products!!
Have a wonderful day and thank you :-)
Amazing
Packaged beautifully, smells amazing and gorgeous to use . Totally in love we’ve these products.
4 August 2020
Unprompted review
Reply from Mary Smith
Hi Lorraine,
thank you for your feedback and taking your time to write this. It's a pleasure to hear back from customers on their views especially when they are positive.
Enjoy!!
:-)
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