beautiful design, well built, comfortable and warm inside initially, I wanted this model with black shoelaces, but since none of the laces sold separately on their site fit this model, customer... See more
Company replied
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See what reviewers are saying
Extremely disappointing experience. I purchased these sneakers for around €300, expecting premium quality. Instead, after walking no more than 30 meters, the front part of the sole was alread... See more
Great service as they responded very quickly to my request! I’m ordering again! They responded very quick when I asked if my order could be delivered a couple days later because of my holiday. The... See more
Company replied
I placed an order in the evening of April 23, I wanted it for a gift so I paid $25 to get it here with two day service. On the early. morning of April 24th, I received an email stating that they had s... See more
Company details
Written by the company
Mason Garments is a premium footwear brand for successful men and women. Mason Garments sneakers are designed in Amsterdam & handcrafted in Italy.
Contact info
Netherlands
- www.masongarments.com
3.0
Average
836 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad service, paying for return costs
5 August 2024
Reply from Mason Garments
Dear Manuel,
Thank you for your email.
We regret that you feel the service is bad when return shipping costs are required.
Unfortunately, we have also had to make this decision, and there is nothing we can do to change it.
Kind regards,
Team MG
Reply from Mason Garments
Dear Jacopo,
Thank you for your wonderful review.
We are pleased to hear that you are satisfied with the speedy service from us and the carrier. Enjoy wearing the new sneakers!
Kind regards,
Team MG
Ordered a week ago got a tracking…
Ordered a week ago got a tracking number but it doesn't register so I emailed and was told their was a courier delay and my parcel would probably be delivered in the next couple days and have still received nothing and my tracking number still dosnt work
4 August 2024
Reply from Mason Garments
Dear Lyndon,
Thank you for your review.
We are very sorry that your package has been delayed. Due to an error with the carrier, your package was not scanned. We have resolved this issue and can see that your package will be delivered today via FedEx.
Our apologies for this inconvenience, and despite this, we hope you enjoy your new sneakers!
Kind regards,
Team MG
Everything is just perfect
1 August 2024
Reply from Mason Garments
Dear Igor,
Thank you for the lovely review.
We are happy to hear that the shoes meet your expectations. Enjoy wearing them!
Best regards,
Team MG
Great service
Great service, the shoe was sold out but after one week I received a notification the show was available. Happy customer and for a nice price. 😉
30 July 2024
Reply from Mason Garments
Dear Ron,
Thank you for your wonderful review.
We are glad to hear that you were able to purchase the shoes after all. Enjoy wearing them!
Kind regards,
Team MG
Great design, quality, and presentation.
Webshop is great and their designs are superb the quality and presentation are excellent, my lovely mom didn’t believe the sneakers were designed in the Netherlands but they had to be of Italian design that’s something.
31 July 2024
Reply from Mason Garments
Beste Frederick,
Bedankt voor uw leuke review! Wij zijn er trots op dat onze schoenen in Nederland worden ontworpen. De productie van de schoenen vindt plaats in Italië, omdat zij daar gespecialiseerd zijn in het maakproces.
Wij wensen u veel draagplezier en hopen u in de toekomst nog eens terug te zien.
Met vriendelijke groet,
Team MG
Order prima was a bit delayed
Order prima was a bit delayed
Shoe didn’t fit, i have 42, but not with this brand
However all good, send it back , cost 10,- euros
Did not go for 43, maybe doesn’t fit, pay 20euros for just trying
26 July 2024
Reply from Mason Garments
Dear Vareza,
Thank you for the review.
We're sorry to hear that the shoes were not the right size and that you had to return them.
We hope you can find a pair that fits well soon so that you can still enjoy the beautiful Mason Garments.
Best regards,
Team MG
Delivery time was 5 days due to delays…
Delivery time was 5 days due to delays at the shipping company.
The quality of the shoes and insoles feel poor in comparison to earlier orders.
26 July 2024
Reply from Mason Garments
Dear Tim,
Thank you for your review.
We are sorry to hear that the shoes you received did not fully meet your expectations, particularly regarding the material. We have produced a series of shoes using a different type of leather, which involves the use of alternative materials due to the unique properties of this materials.
If you are not satisfied with these shoes, please email us at customerservice@masongarments.com, and we will work together to find an appropriate solution.
Kind regards,
Team MG
This is the 6 pair i bought
This is the 6 pair i bought. But the quality is goong down instead of up
Shoelaces have no iron end’s anymore the inside used to be leather it feels more plastic than a few years ago
26 July 2024
Reply from Mason Garments
Dear Lenny
Thank you for your review.
We are sorry to hear that the shoes you received did not fully meet your expectations, particularly regarding the material. We have produced a series of shoes using a different type of leather, which involves the use of alternative materials due to the unique properties of this leather.
If you are not satisfied with these shoes, please email us at customerservice@masongarments.com, and we will work together to find an appropriate solution.
Kind regards,
Team MG
Perfect delevery
25 July 2024
Reply from Mason Garments
Dear Edwom,
Thank you for the wonderful review.
We're glad the delivery was perfect.
We hope you enjoy wearing your new sneakers!
Best regards,
Team MG
Great quality
The shoes are always great quality! And the shipping works perfect! We love the shoes of mason garments!
22 July 2024
Reply from Mason Garments
Dear Richelle,
Thank you for the lovely review.
We are happy to hear that the shoes meet your expectations. Enjoy wearing them!
Best regards,
Team MG
I paid for express delivery
I paid for express delivery. Almost 10 days past, I still haven’t got my order.
17 July 2024
Reply from Mason Garments
Dear Segment,
Thank you for the review.
We regret that your shipment was not delivered within the timeframe indicated by UPS.
We will file a complaint to ensure this doesn't happen in the future. Despite this, we hope you enjoy your new sneakers!
Best regards,
Team MG
Fast and careful shipping
16 July 2024
Reply from Mason Garments
Dear Tim,
Thank you for the lovely review.
We are happy to hear that the shoes meet your expectations. Enjoy wearing them!
Best regards,
Team MG
Very good quality
12 July 2024
Reply from Mason Garments
Dear Ivan,
Thank you for the lovely review.
We are happy to hear that the shoes meet your expectations. Enjoy wearing them!
Best regards,
Team MG
Reply from Mason Garments
Dear Debby,
Thank you for the lovely review.
We are happy to hear that the shoes meet your expectations. Enjoy wearing them!
Best regards,
Team MG
Quick delivery
Excellent and quick delivery to Canada
Mason garments always delivers a nice shoe
I have been buying there shoes for a while now never disappointed
11 July 2024
Reply from Mason Garments
Dear Dimitri,
Thank you for the lovely review and support from Canada!
We are happy to hear that the shoes meet your expectations. Enjoy wearing them!
Best regards,
Team MG
Everything was good
8 July 2024
Reply from Mason Garments
Dear Nick,
Thank you for the lovely review.
We are happy to hear that the shoes meet your expectations. Enjoy wearing them!
Best regards,
Team MG
Reply from Mason Garments
Dear Wesley,
Thank you for the lovely review.
We are happy to hear that the shoes meet your expectations. Enjoy wearing them!
Best regards,
Team MG
Reply from Mason Garments
Dear Luis,
Thank you for the lovely review.
We are happy to hear that the shoes meet your expectations. Enjoy wearing them!
Best regards,
Team MG
Really fan of mason garment
Really fan of mason garment. I have like 5 pairs. Just unfortunate that some releases will not come back
8 July 2024
Reply from Mason Garments
Dear Johannes,
Thank you for the lovely review.
We are happy to hear that the shoes meet your expectations. Enjoy wearing them!
Best regards,
Team MG
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