Massachusetts Mutual Financial Group Reviews 

Mass Mutual is quick to take money, very slow in getting out. Also tax forms never meet IRS guidelines, typically get 1099’s two to three weeks late. Avoid there are better choices.

My wife and I have annuities with Great American, which was purchased by Mass Mutual in 2022. Since their purchase, we have had a number of mistakes.

First, in order to make a withdrawal, we needed to complete a form on their web site. Turns out the link was bad, and we needed to call in and have the form emailed, as it was not on line.

Next, we requested a $5,000 withdrawal. Checking our bank account, we noticed a $10,000 deposit from Mass Mutual. They doubled the withdrawal. No communication from them. Several days later, after we made plans for the extra $5,000, it was withdrawn from our account. No contact from Mass Mutual.

Yesterday we received notification that they had been hacked, and our account information, social security numbers, birth dates, etc, had been compromised.

Some of the worst service, accountability, and professionalism we have ever had from a financial institution.

I signed on for a life insurance policy recently and was shocked that the agent brought up the results of my medical exam in an email sent to multiple recipients. I have felt uneasy ever since that information about me might be passed on to others including a bad person that I cut out of my life.

Mass Mutual should have stricter policies and training to prevent this sort of thing happening at all.

Whatever you do, don’t by an annuity with this company! They have been nothing but unprofessional and negligent in all aspects when trying to get an estate settled. Borderline lawsuit, newsworthy material! An absolute $hitshow! Run run away!

What Mass Mutual promised us, we would come to find out was a series of lies that would leave us owing them hundreds of thousands of dollars, instead of them owing us that. I cannot stress how important it is that when you are looking for life insurance, you RUN away from Mass Mutual as fast as you can. My husband and I set up life insurance plans over two decades ago.

During our initial conversations, they showed us what our projected income would be at retirement. In addition, hey showed us what our guaranteed cash surrender value would be and that we would not have to pay premium, because our dividends would cover it (which we have on recording).
Now, I’m 70 and ready to retire and cash out on our policy, but Mass Mutual is coming back to us saying that we owe THEM close to half a million dollars, because we didn’t pay our premium, even though we have it on record that this was them who told us to do it. Moreover, the guaranteed cash surrender value was ¼ of what was promised at the time of sign up. So, now not only have LOST what we thought we had to retire with, but they are saying we need to pay them.

If you are looking for a life insurance plan, look elsewhere. You won’t find out how crooked they are until it’s too late. If you are currently using Mass Mutual, look at your plan NOW, do not wait. Do not let them screw you over the same way that they did us. They are doing nothing to work with us or try to rectify their mistakes. They would not return my calls. It’s absolutely crushing for myself, my husband and for my family. WE are currently reporting them to all state and Federal agencies.

I was paying for a life insurance policy for my ex-wife. The policy was surrendered in January 2022. MassMutual continued to withdraw the monthly premium for the surrendered policy through to May 2022. When I complained and sought resolution they only refunded me the premium for the month of May. They refused to refund the months of January, February, March and April. They gave no rationale for this even though they acknowledged the policy had indeed been surrendered in January. This kind of immoral financial behavior (keeping funds that were not there's to keep) hardly inspires confidence in how they will handle a death payout in the event I die and my loved ones seek the life insurance payout.

I have escalated the issue to MassMutual's compliance department and will post an update here if the matter is resolved. Currently, I would advise anyone considering MassMutual to avoid them like the plague based on this extremely poor service.

ADDENDUM: My issue was escalated to the MassMutual's Compliance Officer and they have since issued me a full refund. It took several months for them to do the right thing but eventually they got their.

I withdrew my investment from MassMutual, after a hassle the check that they sent didn't go through and my back added on fees.